Tales From a Bridal Show

Superbowl Sunday found me sliding into the stilettos for a day at the behemoth that is Gaylord Opryland Hotel for the Perfect Wedding Guides Winter Bridal Show 2012.

In theory, this show had everything going against it. It was Superbowl Sunday. The hotel itself is a PIA to navigate. It was the third show of the season. The exhibit hall is massive and a bit cold and the fire marshal insisted on aisles big enough to drive a semi down. Load in couldn’t start until 5 hours before the show because they had to get the Cattleman’s Association out first.

Wipe all that out of your mind because the show promoters ended up with a Superbowl sized win on their hands!

From the time they opened the doors until I left (30 minutes before the show closed) those giant aisle were packed; the booths were busy and the brides were engaged.

If I had any doubt in my mind that the bridal industry has turned the corner this wiped it out. Brides were booking appointments left and right. They weren’t just there to look, they were there to book.

The great thing about attending a show the way I do is that I get to talk to everyone: producers, vendors and brides. The ones that don’t already know who I am, I just say I am a blogger and they spill their guts. hehe.

The strangest thing I heard was from a vendor, “The minute I hear you are coming, my stomach just knots.” Umm wow. They know I will tell it like it is when I review the show.

First, the hits.

When I ran into Gregory Byerline at the pre-show mixer on Thursday and he showed me my book on his iPhone I knew his booth would be a hit and he did not disappoint.

 

The booth is elegant and sophisticated, just like his target market. The overhead lighting drew your eye to the booth long before you got there. The colors are muted which helps the photographs pop. The booth was well staffed.

His collateral nailed it. He did a rack card on wonderful heavy stock with a slightly  irredescent finish on the back. The images on the front are the same images as in the booth and in his print ad. The back has his perspective on life, love and photography and draws you into his world. The card ends with the subtle but urgent: “RESERVE EARLY”   No discounts, no giveaways. Brilliant.Bridal show handout

Now that he has drawn you in, his other hand out invites you over for drinks in a hand written note. I love it!

 Tomorrow I’ll do some more booth reviews including one that breaks all the rules, but seemed to work. Stay tuned.

 

 

 

New Website for A Magical Affair

A couple of years ago I put together a blog for Courtney Hammon’s company A Magical Affair. This year she decided to finally bag her old flash website in favor turning that blog into a complete website. Yeah! Courtney. Now you get all the SEO  power of WordPress and Genesis.

Of course we did some updates but kept the same basic look she loved in the blog.  Click the image to visit the site.

website for nashville, TN wedding planner, A Magical Affair

Is E-commerce Something You Could Do?

I am seeing the twinkling of a trend among small independent wedding vendors. E-commerce is beginning to come into play more and more as either an additional service or product or a full on pure play. Monday I’ll start my third E-commerce site in the last 2 months.shopping carts and ecommerce for wedding vendors

How, you ask, are wedding vendors using Ecommerce? They are using it in a variety of ways. I’m not going to give away their ideas, but I can tell you that it runs the gambit from hand-crafted products, to personalized design services to gift cards.

This all ties into what I have been saying about really thinking about what makes you unique and how you can use that to enlarge both your offerings and your niche.

Capitalize on your reputation to expand your business.

Think about what you can pre-package, so to speak. Suppose I were still baking. Now my wedding cakes were all one of a kind designs and not something I could have sold on the internet, but my hand made truffles would have worked. For that matter, if I had really wanted to go for it, I could have sold just the designs, cake blue prints, if you like. Brides could have then taken them to their auntie or local baker to bake and decorate.  Do you see where I am going with this?

Put on your thinking cap and go for a walk outside the box. 

One of the amazing things about the internet, is that you can try these kinds of things out relatively cheaply. Put a page on your site with your products and a simple shopping cart for a small investment. If it works, then you can think about really investing in it. If it doesn’t, take down the page off your site and you are out a couple of hundred buck, tops.

Next week, I’m going to take you on a tour of what I think are a couple of the best sites to emulate to market both your current business and an eCommerce play.

 

 

 

Increase Your Bridal Show ROI

It’s that time of year again. Bridal show season is right around the corner. Are you ready?

Do you know how to pick the right show to reach your target bride?

Do you know how to take advantage of pre-show publicity?

Have you designed your show collateral?

Do you know how to design your booth for maximum effect?

Have you written your post show follow-ups? You are doing more than one, right?

I have said it before and I will say it again, bridal shows are expensive in both time and treasure. You need to get the best return on your investment that you possible can and there is only one way to do that.

Be Prepared!

Proper planning from the moment you decide to do a show gives you the jump. One of the keys to high ROI is a total cohesion of all aspects of your show marketing. Decide early on your message and then don’t vary, just keep pushing that one message home.

If you want more information, in a clear, point by point style, you have to read the book. Don’t wait until the last minute, do it now. You need time to develop your message, get stuff printed, get the word out early to build interest and get the booth designed.

Seriously, if you are going invest money in a show, (not to mention a day on your feet) don’t you deserve to get all you can out of it?

Bridal Show Success is the only comprehensive guide to trade shows written specifically for the bridal industry.

It takes you through the planning, to the show to the follow -up. Step by step it will teach you how to produce the most ROI off any bridal show.

Think of how much you have riding on your bridal show marketing, $14.95 is a drop in the bucket to make it all work flawlessly. Heck that’s less than you are going to spend on coffee for your team the day of the show! Isn’t that a small price to book more brides?

Buy the book today, reap the benefits for years to come!

Here is what one reader had to say…

TaylorMade Weddings>Think Like A Bride

My Bridal Show was a success yesterday. I took your advice – “Go big or go home”– and made quite the impression. Let’s just say…the fish was a BIG hit! Thank you for sharing your experience and knowledge in your book. It pays!

 

Hire a Photographer!

I hear it and see it all the time: wedding vendors that do fabulous work but have lame photos to show for it. They spent hours sweating over the perfect food display or those gorgeous tissue paper pom-poms hung perfectly from a tree or the centerpieces on top of the perfect linen. Then after the fact, often months after the fact, the wedding photographer, after much arm twisting and begging sends them a file of stunning prints of the B&G, the wedding bands and a picture of shoes! Wow, score!

Now whose fault is this? Well it damn sure isn’t the photographers. They were hired to shoot the B&G and the list they sent them, not your details. (unless they were on the brides list, that is)

Here is a tip: 

Hire your own photographer!

Then they are working off of your list. You should get the images in a timely fashion and have just the shots you want.

OK, here it comes…

I am about to get hit by photographers that forbid other shooters at their weddings. In this instance, get over it. These vendors are hiring their own professional so they get the marketing materials that they need and have every right to own. Besides, you obviously aren’t shooting what they need in a way that helps them. Your client is the bride. You need to find a way to work this out. I mean come on, 9 times out of 10 this outside shooter will be done before the guests arrive and you won’t ever see them.

But WAIT! There’s more!

Hey you photographers just starting out…

I am always asked how you can break-in with the top designers and planners. How about you start hitting them up to shoot their details? Do a good job over a period of time and they may just add you to their roster.

In my outsider, twisted opinion that is a win for everybody.

  • The vendors get exactly what they need.
  • The wedding photographer doesn’t have to worry about shooting for the vendors.
  • The new photographer gets some real world experience and some new contacts.
What’s not to love?
Oh, and I get great images to work with when marketing my clients.

Of Fairy Dust and Pretty Pink Unicorns

I had lunch yesterday with friend of Think, Ashley King of Ashley’s Bride Guide.  Much of the conversation revolved around Fairy Dust and Pink Unicorns. It’s really scary how much Ashley and I think alike.

First up, Fairy Dust.

All you need to do is advertise with me and you will have all the brides you want.

You hear this from just about every sales rep you meet.  They know your marketing budget is small and they want all of it.  Sadly, you also hear it from the talking heads that represent the major players like the Knot and Wedding Wire. The truth is that no one place is going to do it for you, you have to spread your exposure out as well as you can and have it all point to the one place you truly control: your website.

All you need is a Facebook page.

No, again your Facebook page is just a sign post to your website. If you post all your content on Facebook they have no reason to go to your site and all that traffic goes to Facebook, not you. Facebook is important, don’t get me wrong, but it is only a piece of the puzzle

The Wedding industry is recession proof.

Wrong. While it is true that people will keep getting married, even that is less true than it used to be. There as been so much written about this, including a lot of it on Think, that I won’t bore you with it. Beyond that, the amount that couples spend is directly effected by the economy. When people are struggling to pay their mortgage and put gas in their car they aren’t going to spend $500 on a custom aisle runner or card box. They are going back to basics, back to what matters.

If you offer low end alternatives no one will buy your high end offerings.

Really? Nothing could be farther from the truth. Why would you purposely leave money on the table? More importantly, if you give budget brides a gateway into your offerings if they find extra money they may well buy your higher priced items.

 

Pink Unicorns

It was interesting that it isn’t only me that hears the constant cry of, “I only want to do luxury weddings.” ~sigh~

Long before I started writing on this public blog, back in the days when Think was subscription only, I began trying to dispel this myth. Yes there are some really high end weddings in America, but no where near enough to support every vendor that is chasing them. Yes the weddings that brides see in the major blogs tend to be high end.  Yes, a large group of brides want a Style Me Pretty wedding but not many can afford it. The problem is that when it comes time to write the check to make those weddings happen, very few (and shrinking) can actually ante up. When faced with the cost, most regroup and back way down.

Here is one more point you may want to consider. The really high end weddings, a quarter of a million and up, are being planned and designed by the people that have been planning and designing for that family or peer group for years. Not someone they found on the web.

“Wait! ” you say, “I want the $100,000 to $200,000 weddings.”  That market, the upper middle class, is the one that is shrinking faster that all others.

A recent article in the Wall Street Journal was addressing how giant Proctor and Gamble is restructuring to match the new realities and had this little tidbit.

In the wake of the worst recession in 50 years, there’s little doubt that the American middle class—the 40% of households with annual incomes between $50,000 and $140,000 a year—is in distress. Even before the recession, incomes of American middle-class families weren’t keeping up with inflation, especially with the rising costs of what are considered the essential ingredients of middle-class life—college education, health care and housing. In 2009, the income of the median family, the one smack in the middle of the middle, was lower, adjusted for inflation, than in 1998, the Census Bureau says.

The slumping stock market and collapse in housing prices have also hit middle-class Americans. At the end of March, Americans had $6.1 trillion in equity in their houses—the value of the house minus mortgages—half the 2006 level, according to the Federal Reserve. Economist Edward Wolff of New York University estimates that the net worth—household assets minus debts—of the middle fifth of American households grew by 2.4% a year between 2001 and 2007 and plunged by 26.2% in the following two years.

P&G isn’t the only company adjusting its business. A wide swath of American companies is convinced that the consumer market is bifurcating into high and low ends and eroding in the middle. They have begun to alter the way they research, develop and market their products.

Does that last sentence remind you of any high end wedding gown designer? It should, it’s exactly what Vera Wang is doing.

So what does this mean to you?

It certainly doesn’t mean you should give up, I am not trying to spout doom and gloom. It means that you may need to rethink your goals in light of what is really going on with your target market. Is there a way that you can offer some product to the lower end bride?  It is really smart to put all your marketing drive into getting a market that is evaporating?  There is money out there to be made, it just may not be where it used to be.

 

 

Branding. Are You Confused?

The topic of branding has been nudging me a lot lately, sort of like my cat does when he wants attention. I have talked a lot about branding in the past; about what it is and why you should pay attention to it. It seems that recently branding has become one of the darling buzzwords of the industry and creating your personal brand is all it takes to become a gajillionaire and land your own TV reality show. Gah!! What are you thinking?

 

Here is what branding means to me.

 

Branding is the visual (or auditory, think Intel) signal that triggers a response in people. That response should be the instant recall of all you do, have done and stand for. It should imediately evoke in them a knowledge of your style and place in the industry.

It is not enough that they recognize ‘it’, they must recognize everything for which ‘it’ stands. What’s more, it had better ring true.

You can’t hang a shiny new upscale logo on a meat and potatoes caterer and think you are suddenly upscale. First you have to earn it. The same thing works in reverse.

 

It doesn’t matter whether you are just starting out or are well established, your visual trigger, or brand, has to represent the whole backstory. It has to tell the tale.

There is only one way for that to work, you have to know the backstory, you have to know who you are and what you stand for. What’s more, you have to be honest about it to both yourself and your consumer. Today’s consumer can smell a fraud a mile away.

 

You see, it isn’t really the visual signal that matters, it is what it represents.

 

You know me, here are a a few examples.

I work with a association of wedding vendors. They have established over time an repetition a solid brand represented by a certain red circle logo.  New board comes in, hate the colors and wants to change the entire look of all the marketing material.  I got to test this out last month at a series of bridal shows.

I would first hand out a piece of the new marketing material and the response would be the typical bridal show blank stare.  I would then hand them a piece of the old collateral and the response was one of immediate recognition.  They not only knew the association but had been to its website and loved it. All it took to change the response was a single red dot icon.

What do you think, should they lose the red dot device?

 

I am working with another client, a caterer who started out as a meat and potatoes, simple fare kind of operation.  Over the years  her business has grown dramatically. She has established a reputation that is trusted as a qualified professional operation and she has hired a wonderfully creative chef. She is now able to offer a decidedly upscale, gourmet type of cuisine. Unfortunatly, her logo still evokes pot roast instead of fillet with truffle butter. There is nothing inherently wrong with the logo. It is just that in the minds of potential customers is still means pot roast.

The challenge is, to create a new logo to represent what her company has evolved into without losing the positive response that already exists. The backstory has evolved, the visual trigger has to as well. The plan is to subtly change the logo, keep the colors and redo the website and copy.  I’ll let you know how it goes.

Then there is the dear friend that has built a personal brand with out even thinking about it.  What logo and branding there is came about more by chance than design.  You have all heard me talk about eWedNewz and Paul Pannone. His brand has skyrocketed in the last year just by relentlessly doing what he does, by always being true to himself and never being afraid to put it out there. Today, newz with a “Z” means something. It means edgy, honest and unafraid. He didn’t go into this with the goal of claiming the letter ‘Z’ as his own, but it got hung on him and he is running with it.  In this case, he built the backstory, the brand if you will, and the visual icon just developed.

A great logo and the right colors aren’t going to make you or break you, what they stand for will.

 

Some Companies Get It, Some Don’t.

One of the keys to continuing to be successful in business through the ups and downs of culture changes and economic upheaval is to stay focused on what your customer wants. Customers evolve with time, businesses have to as well.

Two very different articles crossed my path this morning and they highlight this better than anything I could do or say to convince you.

(Essdras M Suarez/Globe Staff)

 

First was an article in the Boston Globe talking about David’s Bridal’s decision to close their Priscilla’s of Boston division. Started in 1945, Priscilla’s was the epitome of high end gowns for many, many years. It salons were upscale, gorgeous and exclusive. The purchase of Priscilla’s by David’s in 2007 was their attempt to tap that market at the height of the wedding bubble. Unfortunately, the bubble burst, the economy tanked and the culture changed but the business model didn’t. The market for high end gowns sold in a slow paced pampering environment all but dried up.

This quote in the article from Yolanda Cellucci, once the reigning queen of the high end bridal salon says it all

“I used to carry Bob Mackie wedding dresses that cost up to $25,000,’’ Cellucci said. “We had a baby grand piano in the foyer with a pianist. There were models, and we served champagne. People don’t have time for that anymore. Everyone is rushing.’’

Cellucci saw the writing on the wall and closed her famous Boston salon 2 years ago. This was a woman that was smart enough to have an ATM installed in her parking lot. She never missed a trick.

David’s, also a very savvy player, hooked up with Vera Wang to go the other direction. Wang’s moderately priced line for David’s, White has reportedly been a tremendous hit. Know thy customer!

On the other end of the spectrum is Chicago’s House of Brides. I have listened for years to bridal salon owners call HoB every nasty name in the book because they saw the writing on the wall and opened an online store in addition to their brick and mortar operation. Originally opened in 1929, HoB could have continued to plug along with one little store but they jumped online and stayed ahead of the curve.

Today’s press release announced the opening of their 10th store, The Quinceanera Boutique . Something else that the article highlighted was it’s Diva Bridal Boutique, a shop exclusively for Plus size brides.

The Diva Bridal Boutique is the first salon in the nation dedicated to plus size brides. The Diva Bridal Boutique showcases fashion-forward designer wedding dresses exclusively in sizes 18 – 40. All wedding dresses are available in Women’s sizes only including the samples. Plus size brides can try-on dresses in Women’s sizes instead of the industry’s standard sample sizes of 10s and 12s. Diva Bridal Boutique features dresses available for immediate purchase or special order.

Talk about listening to your customer and giving them what they want.

Now you tell me, is it better to continue to do what has worked in the past or to continue to evolve as your customers do?

Bridal Shows: Grab All the Opportunities

Earlier this week I showcased the booth that A Magical Affair did at the Perfect Wedding Guide show.  Well, I want to use them to drive home another point about getting the most out of your bridal show marketing.

The team at PWG did a good job of offering opportunities beyond just renting you a booth. In addition on the Mezzanine level along with the fashion show they set aside space for tabletop display. A Magical Affair took good advantage. They did 2 tabletops, each completely different. Just a note, the fact that they were able to secure 2 tables tells me that there were some vendors that passed on this opportunity. Big mistake.

The first tabletop followed the current trend of less formal but still heavily decorated. It also made good use as a showcase for paper product like menus and signs. Played right, these can be a profit center for planners. Take a look.

The second table top was sleek and elegant and the near opposite of the first one. It was equally as big of a hit.

centerpiece, tabletop of elegant winter wedding

Take advantage of every opportunity that your bridal show offers.

If you don’t you are missing a great chance to maximize your investment. If had read the book, you would have known that.

 

Notes from a Bridal Show. Part 2

Anatomy of a BoothBridal show fail

Some people do the same booth every show.

Some people grab whatever is handy at the last minute.

Some people don’t even try.

 

…and then there are those that consistently grab the bat with both hands and KNOCK IT OUT OF THE PARK!

 

This is the story of one of those hits.

I have been watching the ladies from Enchanted Florists for several years. Their booths never cease to amaze me. This time I was in a position to watch their booth creation from empty floor to thing of beauty. From the time the floor show opened for set up until the show started, they were like a team of busy, industrious bees.

Take a look at the set up.

From a bare concrete floor, to a shaby chic, boho thing of beauty.

Here is my question to you: If you are going to participate in a bridal show, are you going to do everything it takes to make the most out of it? With bridal shows, it really is “Go big or Go home!”