New Ideas for Bridal Show Email Follow-up

OK, you’ve invested your time and treasure in a bridal show, or several and you have a fat, juicy lead list. Now what?

I have already given you tons of ideas to use both short-term and long-term like cherry picking your lead list and outrageous marketing. The question people still are asking is what  to put in that first email?

An interesting answer popped into my inbox just this morning that I think you should give a try.

How about instead of telling them something you ask them something?

Check this quote from today’s Research Brief from The Center for Media Research.

A new survey from Cint shows that 62% of those surveyed said they were more likely to purchase a brand’s product if their opinion has been sought by brand in a study. The survey highlights the importance of customer insight, says the report, as over half of the 1,200 consumers polled felt more loyal to a brand if it takes the time to find out their opinion.

Personally I can’t think of a better way to get them engaged from the very beginning. You know me, here is an example. If it were me sending the email for Indulgence Custom Bakeshop I would have said something along the lines of:

“Hey there {add first name}, it was great to meet you at the XYZ Bridal Show.  I was wondering if I could get your input on something. It’s a new year and I really want to add some new and exciting flavors to the menu.  If you could have any flavor or combination of flavors for your wedding cake or dessert what would it be?”

Better yet, put in a very brief survey or poll.

Don’t be crass and ask what their budget is. Ask them something that they may just have an interesting opinion on and ask it like you mean it. Give them some reason to believe that their input matters. Tweet the answers like a horse race. Build some excitement. Keep a tally going on Facebook. Foster engagement.

Here is one more tip that you probably already know but needs to be reinforced.

That email needs to be finished and uploaded to your bulk mailer BEFORE  you set up your booth. As soon as the show is over you need to load the emails you collected in your booth and hit the send button. That night. I know you are tired; shows can be brutal. Not taking care of the follow through is the biggest mistake that bridal vendors make when using bridal shows to market.

 

Bonus.

Here is another great article I just found on Asking as Marketing.

Mastering a World in Flux

 

I caught this great quote in the editors column in the February issue of Fast Company magazine

“In our hyper-networked world, the rules and plans of yesterday are increasingly under pressure; the enterprises and individuals that will thrive will be those willing to adapt and iterate, in a disciplined, unsentimental way.”

This is more or less what I have been saying since 2008, much more eloquently stated. You have to keep your eyes open and be agile and unafraid; but that isn’t what this post is about.

This post is about this philosophy in action; a case study if you will. This is a post about my dear friend, Paul Pannone and how he is single-handedly and unflinchingly transforming a very stuffy, nearly dead industry.

The men’s formal wear industry had all but written its own obituary. Stuck firmly in the past; saddled with outdated looks and hopelessly chained to traditional marketing channels, it was sinking fast. They were living in a bubble. Paul, however saw the bigger picture:create product that followed fashion and market it in a way that would appeal to a younger demographic. To survive, the industry had to get with the program…This ain’t your Grandpa’s tux!

To accomplish anything he had to break down the walls of the stuffy, ‘this is how we’ve always done it’ men’s club that ran the industry. To do that he had to get noticed and show his chops. Chops in formal wear he had in spades having been in the industry for 28 years and publishing a successful industry newsletter, E-formal News. What he needed was to show his mastery of the new marketing. Enter eWedNews. Well, that worked for a while, but it still wasn’t quite it. It did open his eyes to what it was going to take to get this done. Throwing off the bonds of a traditional milquetoast editor he struck out on his own with eWedNewz. Look out world!

Paul understood that in today’s fast paced, information heavy, 24 hour news cycle world you needed a little sensationalism and controversy to shine through the haze. Love him or hate him, he got your attention. More importantly, he proved to the powers that be that he knew what the hell he was doing in the new social media world.

Enter the Weintraubs and FLOW Formal Wear. One of the largest manufacturers of men’s formal wear in the US, they had a lot to lose if the industry failed. Seeing that it was time to adapt to a changing market, they brought in Paul.

Finally in a position to influence change in an industry he had been in since 1984, he stepped up to the plate. Styles were updated, marketing changed and you started to see formal wear that didn’t look antiquated. That was the first step.

 Time to raise the roof.

A big part of marketing today is celebrity endorsements. What you want is a celebrity that understands social media and eyeballs. Oddly, it’s less about how closely the celebrity personifies your brand as it is whether or not they are getting the eyeballs of your target market. So who does Paul pick? Not a dapper James Bond type, but the Situation from Jersey Shores, Mike Sorrentino. Again, love him or hate him, he loves clothes and gets a ton of media attention.

The traditionalists in the formal wear industry blew a gasket! To say they were appalled is an understatement.

This is what MyTuxedoCatelogBlog.com had to say:

When FLOW Formal Wear announced that Mike Sorrentino (aka “The Situation”) from reality TV series ‘The Jersey Shore’ was going to be the celebrity face for their new line of tuxedos, we were admittedly… concerned?  Confused?  We didn’t really get why anyone would choose for a tuxedo line spokesperson a guy best know for losing his shirt

Get over it, you wanted new, you got it. The Situation got his own branded line to stand alongside the lines of Calvin Klein and Ralph Lauren. You want to appeal to a younger demographic? Here you go.

Was it a risk? You bet it was. The top style in the line, the Avalon is just beginning to arrive in stores and according to Mr. Pannone, “Without going into numbers, let’s just say if this was a book, we blew away our first printing and are already on our third.”  Here is how the industry reviewed the Avalon once they actually got their hands on it.

From the original quote,”adapt, iterate in a disciplined and unsentimental way”; I would say that pretty much sums it up. How one man, unafraid to take risks but with a vision of what can be is on his way to saving an industry.

So what are you doing to shake up your world?

 

Are You Chasing Unicorns?

This quote from today’s eWedNews really got me fired up.

eWedNews’ ongoing discussions with every category shows most wedding professionals have not taken the most basic, simple steps to know what their market value really is. Many say they’re focused on products, website traffic and honing efficiencies to make their business run better. Many have no answers when asked if they could be chasing after business that really isn’t there.

Isn’t one of the most basic parts of a business plan the question of whether a market even exists for your product at your price point? What you want to sell may or may not have any relationship to what your market will buy.

I hear it all the time.

Client:I really only want to do luxury weddings.

Me:Really. How many weddings over $250k are there in End of the Road, Idaho?

C: I don’t know.

Me: uh-huh….and what is the average budget of a weddings in your market and what is the total market value in your area?

C:I don’t know, exactly, but my usual bride has about $12K. I see weddings in the magazines all the time that must have budgets more like a quarter of a million. I know I can do those weddings.

Me: uh-huh.Why do you think better marketing will really make those $12k budgets magically find more money? How many people in End of the Road, Idaho can afford that kind of wedding?

The wedding industry is beginning to make some small gains after the debacle of 2008, but we are no where near the free spending heyday of  pre-recession America. Oh, and you can keep hoping but the wedding of Wills and Kate isn’t really going to change that drastically. The recession has changed the way many of today’s couples look at all things wedding. It is less about the spectacle and more about the meaning.

Rather than just wishing for the market to miraculouslly rebound, or building your business plan around the weddings you see in magazines, how about taking a real look around your own market. The information is out there, it’s called The Wedding Report. Take the time to find out what the budgets in your area really are. What are the couples in your area really spending on gowns and venues and flowers and transportation.

You may just find that you have been pinning your hopes on catching a Unicorn while ignoring the herds of beautiful horses that surround you.

 

 

 

 

Inception, Trust Agents and Wedding Marketing in the Age of Social Media

I watched Inception over the weekend (yes I know, I’m late to the party). I am also rereading Chris Brogan and Julien Smith’s Trust Agents and ran across this “Trust Agents don’t just evangelize; in fact they plant seeds”

There is a scene in Inception where they are talking about how to plant an idea in someone’s mind. As they explain it, you can only plant the seed of an idea and hope that it grows in the way you want it to grow. If you try to implant the entire idea, the mind will automatically reject it as foreign.You can, however, very carefully craft the seed using what you already know about the person you are trying to plant it in.

Taken together , this got me thinking about how we market today vs yesterday. Time was that marketers just screamed “Buy My Product Now.” It was all about The Call To Action. dun, dun dun! That doesn’t work so well anymore.

Marketing today is more about listening, hearing and understanding.  You have to keep your ears open to how people are talking about the kind of product or service you offer. What issues do they have, what do they love and what do they hate. Once you know that, you can start crafting your message and planting your seeds.

Remember, great businesses are built on giving the client what they want in the way they want to receive it. Listening more, will help you determine just what that is.

 

 

 

 

The Affordable Bridal Market

What do J Crew, White House Black Market, Ann Taylor, Vera Wang know that you don’t?

They know how to capitalize on the current trends. They have seen the handwriting on the wall and are making adjustments. Business is all about giving the customer what they want, not what you want and these companies are doing just that. They are offering bridal gowns that are more affordable to the majority of brides.

What does that tell you? For one thing, these companies aren’t going to sit on the sidelines and hope that the bridal market rebounds. They are re-inventing and targeting todays more fiscally conservative brides.

I dare say that the companies above have spent the time and money to deeply analyze the market and current trends. Seriously, if Vera Wang thought that in a few more months  the couture bridal gown market would come roaring back to life would she have sold her soul to David’s?  That’s pretty doubtful.

Here is something else, Ann Taylor’s wedding line is exclusively online. Hmmm, do you think they have done any research on that? You can bet your bottom dollar on it. The marketing team behind Ann Taylor after all are the ones that have done such a remarkable job of getting Ann Taylor Loft so much traction in social media. In terms of fashion, they have mastered Facebook. This gang knows where the market is and knows how to target it. Good quality, fairly priced and easily accessible. Wow, what a concept.

What about JCrew? Yes they have some up market gowns hitting close to $3k but also a lot of gowns under $800. Again, this line is online and in the catalog. JCrew is a trusted brand to our target market, so they would have no problem ordering online. What’s more, they are sized like the rest of their clothes. Not the freakishly odd sizing that most bridal gown manufacturer use. You wear a size 8 in JCrew street clothes, you will most likely wear a size 8 JCrew wedding gown. Gee, that just makes too much sense.

So what do you have to learn from all this?

Well for one thing, if this wasn’t a smart play, I can bet they wouldn’t all be doing it. Companies of this size make the occassional mis-step but I can’t imagine that this many would be doing it if the reasearch wasn’t there to back it up. Afterall, I don’t care who you are, launching a bridal line is no cheap thing. Heck, the research we have is saying the same thing. (Hat tip to Shane and the Wedding Report.)

How do you translate this to your business.

First what you don’t do:

You don’t start dropping your prices. Look, you don’t see Vera Wang doing a slash and burn on the price tags on her Flagship line, do ya? Heck no.

What you do is create an entire new line that hits the price point and delivery system that your new brides want. No on wants you to lose money.

Just like Wang, your flagship line carries the cache of your brand but the new line puts it in reach of the fat, juicy middle of the market. The flip side of this is that as the market does start to uptick again, you’ll be among the first to know because your flagship will start pulling the weight again. Is it just me that thinks this is a no-brainer?

It’s October, the wedding season for 2010 is just about over. You are going to have some down time coming up to get your house in order.

Here is my challenge to you. By the time the January push rolls around, I want you to have a new budget friendly line in place. The January Bridal shows will be the perfect place to roll it out. (You have bought the book, right)

I really don’t care what category you are in, from stationery to floral to catering, there is a way to do this. You just have to put on your thinking cap.

If you have put in the time and really tried to think this through and aren’t getting anywhere. Give me a shout. From now to the end of December I will be offering my one on one consulting in one hour only blocks just to help get your juices flowing. Just put the word Re-invent in the subject line of your email.

Tried and True Methods to Get More Readers to Your Blog

So you are out there updating your blog, adding pretty pictures and tagging them like you should but it still isn’t getting the traffic you want. What is a blogger to do?

First off, remember that it is ‘social’ media. Are you being social or are you just standing in a corner and shouting?

Picture a networking event. You show up, plaster your self with name tags and go stand against the wall and hope someone comes over to ask you about all the wonderful knowledge you have to share. That pretty much isn’t going to work, now is it?

Suppose on the other hand you walk in and start engaginging everyone you run across in conversation. You ask what they do, you pick their brain a bit and comment on their answers. Before you know it you have a pocket fat with busness cards of potential leads.

Well that is what you need to do for your blog.

I spend about an hour every morning getting social. I do things like stalk the proforums at places like Wedding Wire and commenting and helping. I leave comments on blogs when and where I have something to contribute. I answer questions on my Facbook profiles and comment on the status updates of my followers.In short, I wake up every morning and jump into the mix. It’s my daily marketing.

So where should you be spending your daily marketing hour? Basically anywhere that your target market can use your knowledge. Posting to the pro forums on Wedding Wire probably isn’t exactly marketing for you like it is me, we have different target markets. You need to be where the brides are reading. Other blogs may be your best bet. Look for blog posts each day that mention your service.

Example. If you are a florist, look for posts about, oh, I don’t know, hot centerpieces for fall, and comment on them. Offer up ideas and tips. Don’t dive in and say things like “I can make that for you!” Don’t be smarmy, be helpful.

Something else you should be doing is guest posting. Contact some of the blogs that you admire and see if they ever use guest writers. Trust me, a lot of blogger would love a day off. If they seem receptive, send them a couple of ideas that you could develop. If you can get a few of these on popular blogs your blog will take off too.

Bottom line, it is about being social, about being connected and about being helpful. It is about being part of the conversation.

It is true that the more you give the more you get.

Death of The Wedding Industrial Complex?

I first heard the phrase Wedding Industrial Complex in 2004 on indiebride.com. It was and still is a derogatory term to describe what was seen by brides as an over the top, pushy industry that felt it had the mandate of dictating all things wedding. Moreover, brides felt that the WIC was out to suck every possible dollar out of anything that attached the describer “wedding” or “bridal” to itself.

At the time, it hurt me to the very core. I knew more good hearted, honest individuals in the wedding industry that were simply trying to earn a living and support their family in an industry that they loved. Oh, for sure there were a few unscrupulous idiots out there that saw brides as easy marks, but for the most part, the people I knew and worked with all across the world were just as honest and hardworking as the brides that were scoriating them.

Little did any of us know at the time what the future held. All things weddings became covered in gold. The industry started to expand like a bright shiney bubble. Every one wanted in, everyone wanted a piece of the pie. So the pie kept expanding. Oh, not like a 9” pie suddenly becoming a 12″ pie. They just kept adding more toppings. First came the meringue, then the chocolate shavings, then the nuts, then the 24k gold flakes and on and on and on until the thing was so damn tall and top heavy it started to collapse from its own weight.

How did this start and where is it now?

As I see it, since the mid 90′s we have been witness to a massive shiny bubble in the wedding industry. BIGGER! BRIGHTER! SHINIER!

It couldn’t just be a beautiful wedding gown, it had to be couture!

I wasn’t just an invitation…IT SETS THE TONE FOR YOUR ENTIRE LIFE TO COME!

The food had to be 4star and the wine has your own imprint!

Your signature cocktail(who had even heard of that in 1995) has to be made with top shelf liquor.

And the list of idiocy goes on…

My personal favorite is letterpress coasters @ $15 each. Thanks Modern Bride.

This wasn’t the bride that began this…it was propelled forward by the media each trying to one up the next.

…and then in September of 2008, the economy hit the reset button; and that bubble burst.

Oh don’t get me wrong, it wasn’t  just our industry, it was everywhere from shoes  to drink to food. Suddenly Laboutains, Kobe Beef, Diver scallops and 25 y/o scotch were mainstream. Cough, cough.  People were mortgaging their homes to carry the ‘right’ purse.

So, where are we now? this quote came through this morning from trendwatching.com1

People have grown up immersed in consumer culture – they ‘get’ it. But as savvy, streetwise consumers, they are bored, if not downright distrustful of the conventional consumer-producer relationship, and now look for brands and products that are more authentic, more human, and quite simply more mature.

In emerging consumer societies, there’s an obvious link between the broad spread of more liberal attitudes and increasing urbanization (URBANY). As new arrivals find themselves distanced from traditional social and familial structures, and are exposed to a wider range of alternative goods, services, lifestyles and experiences, their tolerance to these alternatives grows, as does their interest.

As you can see, the indie bride is now the mainstream bride. She is not willing to settle for what the magazines and popular blogs are telling her she has to have. The have been exposed to the world and are mature enough to make their own decisions about what is and is not important or relevant for their wedding. What’s more, they are having their new choices validated by other consumers online. They don’t need the planner to tell them what they are doing is OK, they just what them to facilitate it.

Two billion (!) individuals are now online, adding to and commenting on every possible topic, from politics to business and yes, brands. And they aren’t holding back, to say the least. The resulting ‘online culture’ is bold and often uninhibited, and that casual candor shapes people’s expectations. When companies find themselves the subject of discussion, their scripted, staged and cramped responses show just how out of touch many of them are.

In fact, the gap between the sanitized, litigious, politically correct corporate world and mature consumers wanting to experience something more daring and unscripted has never been bigger. Which in our book spells opportunity.2

So where is all this going?

Here is another story from last week

The Death of The McMansion

She said the trend there is more toward building green homes instead of big homes. Right now, they’re building a 1,200-square-foot uber-green home for a couple that’s downsizing from 3,000-square feet, Cheatham explained.

What’s more, many in the real-estate business say they think this trend of downsizing, or “right-sizing,” as Flint likes to call it, is here to stay.“This is absolutely a long-term effect,” he said.

The same thing is happening in the wedding industry. Just like the builders who are starting to build smaller, greener homes will survive; so too will the wedding vendors that correctly read the trends away from shiny and over the top to more genuine and meaningful.

Another trend that is going to figure in is the trend of ‘experiences’ over ‘things.’ For example, a couple may be more willing to spend several hundred dollars on a marriage workshop or course in writing meaningful vows than on a hand painted aisle runner.

As a wedding professional, you target is a moving one. You have to pay attention especially with the global paradigm shift we are experiencing. Now more than ever you have to know how your target market thinks, you have to think like a bride.

Or as I told some friends recently…

You either get on the bus or you get run over by it.

1, 2 Source: www.trendwatching.com. One of the world’s leading trend firms, trendwatching.com sends out its free, monthly Trend Briefings to more than 160,000 subscribers worldwide.

Tuxedos, Old Spice and Wedding Marketing

I have been following the articles over on eWedNews concerning the demise of the formal wear industry. So, you know me, I started looking at their marketing.

First question: What marketing? Why isn’t there a gorgeous man in a gorgeous tux in every bridal gown ad? Isn’t there usually a groom at most occasions to wear a bridal gown?.

Second, the ad I do see most is the Men’s Wearhouse ad that speaks directly to men. Pffffft! If you want men to wear tuxedos you have to pitch the brides.

Which brings us to the Old Spice Man. If you haven’t caught this bit of viral brilliance then you have been living in a cave. What started as an ad on the Super Bowl transformed itself into a social media phenomenon with the Old Spice man responding to tweets in YouTube video spots. Brilliant social media marketing, but that isn’t the point I want to make.

*pause for random opportunity to include gratuitous half naked hunky guy video

This is: 80% of the purchases made in the US are made by women. The Old Spice campaign is aimed at women. Yes it is a product for men, so are tuxedos. However, body wash isn’t something that most men think about, neither are tuxedos. They are both something women think about. Whether it is a wife or partner that does the shopping and decides which body wash to buy or a bride deciding what to dress the men in the wedding party in, it is the women that make the decision. That is why you need to pitch to her.

Seriously, do you really think that an ad with a hunky half naked man was created to appeal to MEN? I didn’t think so. But what happens to the single guy that sees his date pay attention to said hunky half naked guy? He is going to pick up that product thinking that he may get her to pay that kind of attention to him. Either way, it was the woman’s influence that drove the sale.

Back to formal wear. If you want men to start wearing tuxedos, you are going to have to sell women on the idea first.

Say for instance, when the most recent Bond movie came out, why wasn’t there a tie in with how sexy Daniel Craig looked in formal wear? I mean come on, he had on a tux in the poster for Casino Royale!!! Sexy man> sexily dressed. Pitch perfect for a campaign directed at women.

Here is another, I ran across a couple of beach wedding pictures that had the bride in a traditional formal gown and the groom in cargo shorts and a bowling shirt. How about a picture like that with the tag line, “Don’t you deserve better?” Maybe if the tuxedo manufacturers produced a line specifically for the beach weddings, after all the gown manufacturers have.

Back to the gown ads. Those ads I do see in magazines with men in tuxedos usually have him looking disaffected and women fawning over him. That is pitching to men. Let’s turn it around, how about have him looking on adoringly at her? Every girl is crazy about a sharp dressed man, but on her wedding day the last thing she wants is all of her bridesmaids fawning over her new hubs. The better story is “Look at this gorgeous man that only has eyes for me.”

More important than the end user of your product, think about who is most likely to influence that purchase. That’s where you aim the pitch.

More Than One-Third Of Women ‘Addicted’ To Facebook

Yep, more proof that Facebook is still a good bet. The above title is from a Media Post Study released 7/7/10.

Here is the juicy quote:

Showing the degree to which Facebook has become the gateway to the greater Web, nearly half — 48% — of all respondents now claim to get more news through Facebook than from traditional news outlets.

In addition, shedding new light on the dynamics of female social networking behavior, 50% of respondents believe they could rely on a “Facebook friend” for their help in a crisis; while 46% say it’s okay to be Facebook friends with someone they don’t like in real life.

Read the whole article for yourself

Tomorrow I’ll have some things your can do to spice up your Facebook page.

Twitter vs Facebook

There seems to be a huge push by certain people in the wedding marketing industry this week to convince you to abandon Facebook as a marketing tool and put all your eggs in the Twitter basket. Hmmm, where is this coming from.

On Tuesday Lienne Stevens of Splendid Communications posted this article about the supposed mass exodus from Facebook.

Then today I found this press release from two bright lights saying…

Most wedding professionals should spend less time blogging and on Facebook, and reallocate this time to building a business presence within the wedding Twittersphere

I Call Bullshit!

bullshit_detector

One of the things that has gotten me where I am today is the massive amounts of data I ingest everyday. I analyze information from sources both within and outside of the wedding industry. Well, just let me tell you, what I have read above just didn’t ring true with I am seeing.

And here’s why…

It has always been my position that if you look at your twitter followers that you would find that the majority of your followers are fellow wedding professionals. In fact, I even say this in my seminars and in my blog. Apparently, it isn’t just me. I posted an article earlier this week siting the very interesting infographic that NearlyWeds had posted regarding Twitter followers. NearlyWed did the math folks. They are self described as a bunch of geeks, I trust their data.

Having said that, I also want to say that I still believe that Facebook is your better bet and here is my backup on that.

Check out this article on eMarketer.

Here are the juicy quotes:

Unsurprisingly, despite Facebook’s growing appeal to older users, 18- to 34-year-olds spend the most time on the site per week, at 8.5 hours out of 22.4 spent online.

And this:

In Q1 2010, comScore found that the visitors who spent the most time on Facebook also spent the most money online. Targeting users who not only spend large amounts of time on the site but also devote a large proportion of their total online activity to the social network could translate to going after the most lucrative portion of the audience.

I have to tell you, I still think Facebook is a good bet. People are still using it to connect, not just to play Farmville. As long as your target market’s friends are on there, your target market will be there to connect and keep up with their tribe.

The other aspect of Facebook that works in my mind is the “peer pressure”, if your tribe Friends something, you will be prompted to Friend it as well. It is word of mouth marketing on a whole new level. One thing that Facebook does very well is to read your tribe and use that data to make recommendations. You may not like it on a privacy level, but on a marketing level, I’m not going to pass it up.