Web design by thinkllike a bride   marketing consulting   other sservices

When Advertising Fails, What Then?

I have been following some interesting discussions on what advertising works and what doesn’t. The general consensus is that none of it works; at least not consistently. Not print, not bridal shows, not wedding portals, not online adverts, nothing, zip, zilch zero, nada.

So what do you do?

You know you have to market, you are even willing to drop a few coins in the pot to do it; but if nothing works what is the answer?

Here is where you begin. Notice that in the above copy I used two different words: advertising and marketing. They are not interchangeable. Advertising is static and marketing is active.

Time was when a bridal vendor could buy a page in the local glossy bridal publication and that was all it took.  That was advertising, set it and forget it. OK, maybe do a bridal show or two and then forget it.

Marketing is constant.  Marketing is networking.  Marketing is PR.  Marketing is reaching out to the people who can bring you work. Marketing is fluid.

Marketing for today’s bridal vendor is in two places: online and face to face.


Point 1:

A truth of the industry that has always been and I imagine shall always be is that the majority of brides find their vendors by referral.  Yes, a lot of that is from other brides but a lot more is from other vendors.  To sell today’s bride the biggest trigger is that she feels comfortable with you and that she trust you.

Yes, I know their opening salvo is always about price, but believe me, if she trusts you she will pay your price.

So, once she finds that one vendor that she trusts, she will take their recommendations in the highest regard. You need to be who they are referring.

This is the face to face aspect. If you aren’t out there networking with local vendors you are missing the boat. This doesn’t just mean calling them and asking them to refer you. Seriously, some people think that will work. No, not even close.

The real essence of networking with other vendors is getting to know them and building relationships with them. Work with them, help them, refer them, support them. All the work you put into and qualities you expect from a friendship are inherent in good networking.

This is an ongoing process and belive me, it is marketing. The more positive relationships you have with other vendors with in your market the more your business will grow. I promise you.


Point 2:

The other marketing today that does work is your own website. It is your marketing tool when you aren’t there. Again this has to be an ongoing project.

You need to keep  your website constantly updated for 2 main reasons.

The first is search. Everytime you update or add to your site the search engines take a fresh look and index more pages. The more content, the more long tail keywords, the better chance you have of showing up in the long, complicated search strings that brides type in to their search engine. Keep adding content and keep fueling the search. This is the main reason that having (and using) a blog as part of your website is so powerful.

The second reason is that if your website looks stale and dated, that is the impression that prospective clients will have of you. If you look stale, they won’t even call. That wedding from 2008 may still be your favorite, but it probably looks old and tired to brides that have been searching the net for months. Give yourself a fighting chance. Keep updating your portfolio with new and exciting images of your work.


Just about now is where you are starting to argue with me that you just don’t have the time for all that. Tough. Make the time or invest those old advertising dollars to hire someone to do it for you. In today’s world, this is what it takes.

Marketing works,

advertising just doesn’t anymore.

Where are Brides Online?

I think that we have already established that today’s brides are doing most of their research online. The question is where. To answer that, you need to figure out how they are doing their research.

From what I have looked at, here is my drill down.

  1. Image search
  2. Planning research
  3. Community
  4. Local Search
  5. Reviews and Community Referrals

Let’s take these one at a time.

Image search.

The first thing they do is go look at all the pretty pictures. I know it sounds trite but that is just the way this generation is. They are very visual. What this means to you is that you need to make sure that your images come up in a Google image search. The best way to do that is to be sure you have done a good job of tagging your shots when you put them on your website. For more information on just how to do this, read Labeling Your Images for SEO Gold. Now mind you, this won’t make them call you, in and of itself, but it will start the process of making them familiar with your name.

Planning Research.

Trust me, the newly engaged are completely clueless when it comes to planning a wedding. So they hit the internet for planning tips and tools. You know as well as I do that there is enough info on this topic on the internet to fill a good sized library. Most of it is bullshit, some of it is down right scary, a lot of it is worthless marketing junk and a tiny bit is of real value. The problem is, it doesn’t come color coded, so a bride is likely to mistake the garbage for gold.

You know what I am talking about. How often have you sat in a client meeting and wondered where they came up with such a harebrained scheme. She got a tickle of an idea in the back of her brain and then found some source to support it. ~sigh~

Which brings us to our next destination…

Community.

This is in reality where brides that spend the most time online will be: in the forums and bulletin boards of places like WeddingBee.com and WeddingWire.com.

According to a recent report, the only sites in the top 10 that didn’t lose ground are the ones that support community. Even the venerable Martha Stewart Weddings took a hit. The comments on Bee and the forums on Wire are very heavily trafficked. What our brides are doing is talking about their wedding with other brides and learning from them. They have become the primary authority on all things wedding. God help us. It is like kids that learn all of their sex-ed on the playground.

The other place they are finding community is on Facebook. They may notice your page there but that isn’t why they are there. They are there to socialize.

Local Search.

Now we are getting down to it. They start looking for you. Notice I did not say that start looking at the ads on the Knot, or any other site for that matter. They go straight to their favorite search engine. Ok, so ya, Google, but there are others too, at least that is what I hear. ;-) Something else you need to know, these ladies are really good at search. They don’t type in “DJ in New Jersey” they type in “DJ,Trenton NJ, Not Cheesy”. They don’t type in “Wedding Dress, Bellingham WA” They type in “2Be Brides by Gavin Michaels Style No. G233916S + WA”

As you can see, they have already decided what they want and know how to search to find it. That is the reason that you need to put as much information on your website as possible.

Reviews and Community Referral.

Now that they have found you and looked over your website, they still aren’t ready to contact you. They want support that they are making a good choice. For they they go back to their community and ask if anyone knows anything about you. Once comfortable that you are who they think you are, they will check your review on Wedding Wire and Yelp. Save them the step and put the WeddingWire.com Review widget right on your website. Something else the net savvy bride will do is type in “{your name}+complaints”.

Now, maybe, if you have come out on top on all this, they might send you an email.

As to the original question, “Where are brides online?” the answer is search. They aren’t paying attention to banner ads or paid listings, they are doing their own research. When they finally hit your website, it had better be top-notch. It might be the only shot you get.

Google, Genesis and Being #1

Back on October 1 I told you that I was doing a major upgrade on this website. Nothing much changed on the face of things. I think you will agree that it pretty much looks the same and works the same, right?

So what’s the big deal?

What changed is on the back side. I upgraded to the Genesis Framework from Studiopress. I figured that if I was going to be an affiliate and since I build nearly all of my client’s sites on it, it was high time I use that mojo for myself.

One of the reasons I did it was because of the powerful built in SEO that it offers. I picked a keyword that I wanted to own, using the Google Keyword tool to help in that selection. I took care to configure my settings well and I let it roll.

The reconfiguring and theme change only took me a few hours on a Thursday afternoon. (10-7-2010)

This morning I hit Google, 16 days later, to see what the results were.

Now do you understand why I love Studiopress?

Drop me a line if you want this much mojo in your corner too.

Is Google Still King?

In 2010 it is a given that your website is your strongest marketing tool, it has also been a given that ranking high in the search engines, particularly Google, has been the primary driver of traffic to your site.  The second part of that statement is no longer true.

What!! That’s right. According to Web measurement firm Compete Inc., Facebook has passed search-engine giant Google to become the top source for traffic to major portals like Yahoo and MSN, and is among the leaders for other types of sites.  I would expect twitter to show up in the next snapshot they take. Still think social media doesn’t matter?

First, the numbers; using a snapshot from December, web measurement firm Compete, Inc , found that 13% of traffic to the major portals like Yahoo, MSN and AOL came from Facebook, Google only served up 7%, falling behind even eBay at 7.61%.

What is happening here is that rather than simply navigating the net on their own, consumers are relying more and more on the recommendation of their online friends. Facebook users share links and photos as well as product recommendations with their friends at an ever increasing rate. Rather than going out in search of news and products, they are now coming to us by way of status updates and fan pages.

Everything you knew about where and how to market has changed in the last few years and that change continues. First it was do the right shows and be in the right magazines. Then it was have a pretty Flash website that was really just and online brochure. Next it was use blogs, galleries and HTML websites to rank high in the search engines. Now even that is beginning to fade.

If you think about it, we have come full circle: once again the most important place to market is in the town square. It’s just that the town square now exists in the digital world. Ideas are exchanged over the virtual back yard fence.

Here are a few tips to using your Facebook profile more effectively. First off you should try to separate your business profile from your personal profile. So many of us started out on Facebook on a personal level and to some extent this has helped to blur the line between the two. The question is how much of the comments your sister and friends make do you want broadcast to you business contacts. Set up either a group page or a fan page for your business and work at posting differently on each. For most of you, a fan page is the way to go. You can contact your followers via updates (not as great as PM’s but it works) and your page will appear in the list of pages they joined. Post links to your blog or website to your status anytime you post or update. You can set this up to happen automatically using FriendFeed. You can also link your Twitter account to post on your FB page. Just a word of caution, if you hook all these up you end up with annoying multiple posts.

You should have a link on the homepage of your website, above the fold to your business Facebook page and list it in your signature on your emails.

I was sent the beta last week of a new app for Facebook created especially for brides in the planning stage. Wedding List is a well laid out, very organized planning tool that brides use to ask their friends for recommendations. Hmmm, now doesn’t that tie in nicely with I just said about recommendations? As of 3-01-2010 the application had 2,712 monthly active users and this thing is only a month or so old. One of the people behind this new app is my old contact at Modern Bride, Michelle Prelli, so you know they understand the wedding market. Read the reviews and be on the lookout for the logo in your news feed. If you see it, by all means respond.

All in all, you can’t continue to avoid social media. Not only do you have to be there but you have to know how to use it. Trust me, even Google has taken notice…you have seen Google
Buzz haven’t you?

Search and Why You Need To Understand It

I am not talking about search in terms of how to come up higher on Google; I’m talking about how to search.  It is fundamental in understanding how to get a desired outcome that you deeply understand how something works.

Every time I do a seminar and I get to the part about search I see all these amazed looks when I tell them the kind of search terms that bride use.  Our brides are very computer savvy. They learned long ago that a generic search brought up too much and quickly learned how to use the tools available to pare it down and bring up more relevant listings.

Brides don’t type in wedding gown; they type in something like lace ballgown with ruched bodice or satin wedding gown+pickups +sweetheart neckline my town. Likewise, they don’t use wedding venue in my townwhere to have a garden wedding for 200 people in My Town. they use

Here is a fun little video that explains it in plain English.

http://www.commoncraft.com/search

For a more technical and in-depth explanation, go straight to the source:Google

http://www.google.com/support/websearch/bin/answer.py?answer=136861

Now, why is any of this important? Well, just like any hunter, it helps to know your prey. If you want brides to find your website in search, it helps to what they are looking for and how they do it.

Once you understand how they use search, you can do a better job of using the all important keywords in your website and blog. This is the most basic way to increase your organic search.

Google’s job in life (aside from total world domination.hehe) is to provide the most relevant search results possible. That is part of the reason that the algorithm keeps changing. SEO mavericks quickly learn new tricks on how to game the system. That’s why sticking with the basic policy of great, relevant content, frequently updated will always work.

Here’s my tip. Think about the product you sell and how your customers would describe it. (Note, not how you would describe it) Then use those words and phrases and any variations on them in your content as often as you can without it sounding funny.  Here is an example, I was maintaining a large site for a group of wedding vendors and a men’s formalwear store called to ask why her shop didn’t come up on the site when she searched “tuxedo”  I asked her if that word appeared in her copy? It didn’t because as she said, it is properly called formalwear. I knew that and of course she knew that but the brides don’t. Heck, even she searched for tuxedo! Google is only so smart. You have to use the words that your bride will use and not hope that Google will just understand.

OK, Christine, what word should I use? You already know the answer to that, it’s what your customers ask you for when they call or email. What the heck do they ask for, what word do they use?

The other thing that you need to remember is to put your location in your copy. You know that you serve the, oh let’s say, Orange County, CA area but unless that is spelled out, search won’t just understand because it is on your contact page. Pepper that phrase throughout your site and your blog.

  • XYZ is my favorite florist in Orange County
  • I can’t think of a prettier place to get married in Orange County
  • The next time you are in Orange County, stop by and check out…

See what I mean by including your keyword phrases in a way that doesn’t sound funny? The more you do this, the easier it gets.

Why is that important? Brides will search for vendors in their area. If you don’t use it, you may place high if brides search generically, but hit the bottom of the list when they add the My Town modifier. That put you in competition with the world, not just those in the area you serve. I don’t know about you but I would rather be one of 40 or 50 possible choices than 1 of 1,000,000.

What It Takes to Build a Great Website

There are so many things that go into propelling your blog or website to the top of search. One of the things that so many people forget is the basic structure that supports it all. So hung up are they on keywords and shiny new tools like Facebook and Twitter that they think that site structure itself isn’t important. Maybe that explains why so many people are still struggling to make their flash site search. You can keep throwing money at self proclaimed SEO experts but unless you have the proper foundation it won’t really make any difference.

You know by now how strongly I feel about using WordPress as the content management system for not only your blog but your entire website. There is more to it than just that. Not all WP themes are created equal. As they say “the devil is in the details”

You need a team that understands all the nuances and details behind all of the themes and what makes a great WordPress blog/website. A team that knows how to find the one theme that will not only work for you in terms of look and content layout, but more importantly how each of them is inherently optimized to behave and react in a way that the search engines expect. You need someone with a deep understanding of how the search engines work. Additionally you need someone that knows which plugins, set which way are going to add to your search mojo. And most of all you need someone who can create a great look, so that you grab the interest of the visitors the search engine delivers.

Let me tell you a little story.The Wedding Dish. Custom build blog by The Agency @ Think Last Friday we set the Wedding Dish to maintenance mode and rolled it to a different WP theme. Over the course of the next 24 hours we dressed it up, added a plugin here, tweaked a bit there and set it back to live. By Sunday, the unique visitors had increased by 20%! What’s more, the number of page views per visitor and time on the site went through the roof. That is overnight folks. We did nothing, not one thing to the content. This is purely the power of the right theme, optimized correctly with a look that engages the site visitors. Those numbers have continued to climb each day since and I don’t foresee that changing anytime soon.

Here at the Agency, we have assembled a team with the experts that understand the power of WordPress and how to build a site that can harness that, an award winning graphics team that can give you the look you need to keep you visitor engaged and express your brand and the deep background in the wedding industry to understand how to appeal to today’s brides.

So tell me, what is stopping you from rebuilding your foundation?

The Synergy of Email Marketing and WordPress

Many wedding professionals are using Email blasts for marketing. Let me show you why moving to WordPress will make that easier and more beneficial.

In today’s fast paced environment, email marketing works best when it teases several articles rather than using the full Think Like A Bride Newsletterarticle content. If a reader doesn’t get hooked by the first one, there are more chances on down the page.
I have been doing this with my Think Like A Bride newsletter. The great thing about it is I can look at the stats for the email campaign and see what articles are catching my reader’s eyes. Then I of course write more of them. The thing is, you have to have somewhere for those full articles to live.

Publishing content remains a huge barrier to small businesses who too often rely on static Web sites – and sometimes-expensive, often-hard-to-reach Webmasters to update those sites.
That is where WordPress comes in. Publishing via WordPress is something that most anyone can grasp. It becomes a simple task to get your content online. Even if your newsletter is just a collection of images from the last month’s weddings, you can still manage it yourself.

In each teaser in your newsletter you link to the post for the full article on your WordPress site. By posting it on your site you have the benefit of added content and better SEO. That is something that just putting it in an email won’t give you.

Additionally, WordPress sites are set up to easily allow you to install the tools needed to gather leads as well as cross post your material to all the other social networks like Twitter, Facebook and FriendFeed. Again, great for SEO and a timesaver for you.

Even if you aren’t ready to completely switch you website to a WordPress CMS, (which I highly recommend) you can still just have a WP blog set up on your existing site. Call it something like “Latest News” or “Fresh Ideas” and let your articles live there.

It is something to think about. Why not get all the benefit you can out of the effort you put into writing articles for your newsletter? Kind of seems like a no brainer to me.

A website and a blog and a SHOPPING CART! All-in-one!

Last year we began pioneering the concept of using WordPress not only for a blog, but even better using it’s content management system for a full website including the blog. Our clients saw instant search marketing results. Plus the new found ability to manage their own websites with lower costs. The win-win of a web/blogsite.

For the last few weeks I have been working to add a shopping cart to a new WordPress web/blogsite I am creating for a friend. We are doing the full site from art to design to programming/implementation. The purpose of the site is to market Trollbeads. The goal was to have a small business affordable website, that can be managed by the business owner and with superior front page organic search results, so the choice of WordPress was pretty quick.

But what for the cart? Third party shopping carts even from Yahoo or GoDaddy can cost $50 to $100+ a month plus transaction and processing fees. We wanted a less costly option with better styling options. We looked at ZenCart, osCommerce and WPe-Commerce. All of them were good and provided an excellent low cost self hosted cart with the ability extension. I was familiar with ZenCart from some other projects but wanted to try something a little different and that would not have the standard Zencart look.

WP e-Commerce is what we used for Trollbeads Trail. Like many WordPress plugins, it is free with full functionality and the upgrades with a grid layout and really cool drag and drop cart are very inexpensive. It is a little complex to setup (all shopping carts are to some degree), but very straight forward once you understand the application’s terms (the developers are from New Zealand).

The finished look is outstanding and the SEO power over the first 30 days has been even better than expected. So much so that we cloned it for a second site for the same customer replacing the existing website for her jewelry store, Santa Fe Trail Jewelry.

This is excellent for anyone wanting to increase their item sales or rental potential while keeping expenses as low as possible. Take a look at the finished site, remember it is all WordPress even the shopping cart, and let us show you how we can put this feature to work for you -

TrollbeadsTrail.com Screencap

Save on Blog Writing for SEO

After yesterdays article on labeling your images I realized something. Wedding professionals have begun to wake up to the positive effects of blogging. They are adding blogs to their website and posting occasionally but still aren’t seeing any results. Well the truth is it takes more to reap the search benefits of blogging than just having one. There is an art to writing blog posts for SEO. It isn’t hard, you just need to know what makes those posts so valuable and then follow the pattern that works for your business.

The investment you make in writing an effective blog post has long lasting effects. For example, due to my recent down time, I have only posted twice on my Wedding Dish blog this January. Amazingly enough, my traffic still doubled that of January 2008, thanks entirely to posts I had written over the life of the blog.

You can learn how to write effective blog posts, it really isn’t that hard. What you need is to see exactly what one looks like for your business. The best way to do that is to have a few professionally done. You then have some solid examples to follow.

That is where I come in: let me write some posts for you. I normally charge $127 for 4 blog posts, as a first of the year special I am offering that service for $99. Just enter the coupon code BLOG at checkout.

Chris at Work

Chris at Work

You send me a couple of images and the who, what, where and when of the event. I’ll put together a few paragraphs that are keyword rich and craft effective labels for your images; then all you have to do is post them. Easy. It saves you time, starts you on your way to effective posting and saves a few coins in the process.

At the beginning of the month we ran a special on blog transfers and I want to make sure that all those clients get off to a fabulous start. I also want to show you how easy it is to do. This offer will only be good for a limited time so don’t delay. Kick you 2009 off with a bang by doing something that will pay you back for years to come.

Labeling Your Images for SEO Gold

It may well be that the most important things you post on your blog or website are the images. We all know that brides love pictures; they spend literally hours looking at pictures on the internet. There isn’t a better way to communicate your unique style to prospective clients. That is only the beginning of why they are important.

First off, remember that your web presence has two target markets: Brides and search engines. The real gold in your images is with the search engines, here is why.Search engines don’t ‘see’ your pictures; they only read the text you use to describe them.

Every time you post an image you are given the opportunity to give it a title, an alt tag* and a description. Every one of those is an opportunity to add a gold mine of keywords.

Yesterday I was working with a client to set up his galleries and all his images were labeled along the order of img1434.jpg. That was the title, there was no alt tag or description. Those pictures were virtually invisible to search, unless someone used img1434 as a search term.

If instead he had taken the time to properly identify the image he could have added a long list of search terms that his prospective clients may actually use. Let’s take a look at a sample image. I have highlighted the potential search terms in red.

Centerpiece in pink stargazer lilies and purple stocks for outdoor summer wedding

Centerpiece in pink stargazer lilies and purple stocks for outdoor summer wedding

Title: Centerpiece in pink and purple for outdoor summer wedding

Alt tag: Centerpiece in pink stargazer lilies and purple stocks for outdoor summer wedding

Description: Décor for outdoor summer wedding at The Frist Learning Center at Cheekwood Botanical Gardens in Nashville, TN. Featuring Stargazer lilies, pink peonies and purple stocks in comtemporary glass containers on white damask linen with mahogany chivari chairs. Designed by Branching Out Event Florists, Nashville, TN

When a bride searches for any or all of those red words your website is now in the mix. Believe me, that is the way they search. They use incredibly long, very specific search phrases. Or you could just leave it titles as IMG_0367, which is how it is labeled on my computer.

Your website and blog come with some amazing tools to increase your search if you just take the time to use them.

*an alt tag is what shows up in the unfortunate event that your image does not open in a visitor’s browser.