New Ideas for Bridal Show Email Follow-up

OK, you’ve invested your time and treasure in a bridal show, or several and you have a fat, juicy lead list. Now what?

I have already given you tons of ideas to use both short-term and long-term like cherry picking your lead list and outrageous marketing. The question people still are asking is what  to put in that first email?

An interesting answer popped into my inbox just this morning that I think you should give a try.

How about instead of telling them something you ask them something?

Check this quote from today’s Research Brief from The Center for Media Research.

A new survey from Cint shows that 62% of those surveyed said they were more likely to purchase a brand’s product if their opinion has been sought by brand in a study. The survey highlights the importance of customer insight, says the report, as over half of the 1,200 consumers polled felt more loyal to a brand if it takes the time to find out their opinion.

Personally I can’t think of a better way to get them engaged from the very beginning. You know me, here is an example. If it were me sending the email for Indulgence Custom Bakeshop I would have said something along the lines of:

“Hey there {add first name}, it was great to meet you at the XYZ Bridal Show.  I was wondering if I could get your input on something. It’s a new year and I really want to add some new and exciting flavors to the menu.  If you could have any flavor or combination of flavors for your wedding cake or dessert what would it be?”

Better yet, put in a very brief survey or poll.

Don’t be crass and ask what their budget is. Ask them something that they may just have an interesting opinion on and ask it like you mean it. Give them some reason to believe that their input matters. Tweet the answers like a horse race. Build some excitement. Keep a tally going on Facebook. Foster engagement.

Here is one more tip that you probably already know but needs to be reinforced.

That email needs to be finished and uploaded to your bulk mailer BEFORE  you set up your booth. As soon as the show is over you need to load the emails you collected in your booth and hit the send button. That night. I know you are tired; shows can be brutal. Not taking care of the follow through is the biggest mistake that bridal vendors make when using bridal shows to market.

 

Bonus.

Here is another great article I just found on Asking as Marketing.

3 Reasons You Need to be on Pinterest

Surely you have heard of Pinterst by now. Pinterest is an invitation only site  (but invitations are easy to come by) where people curate images.

 

The number one reason you should be on Pinterest

is because your brides are.

Pinterest has replaced the binder full of pictures. Don’t be surprised to have brides waltz into your shop, pop out their iPad and start showing you their pins. You want them to be pinning your work! You can upload your images or just pin images of your work that others have posted.

Number 2. There is no better way to know what trends1 are rising then to keep up with what brides are pinning. Follow brides in your market and around the world. You will quickly see what is catching their eye.

Number 3. It gets your creative juices flowing. One idea leads to another. Don’t be afraid to pin the work of others. Brides will get a good idea of your taste and that helps them choose you.

 

FYI Pinterest is also the biggest time sink going right now, so be forewarned. You really should  follow my boards.

1 Top trends I am seeing, ombre cakes and it seems every other bride is in love with chuphas and mandaps, regardless of their religion.

Mastering a World in Flux

 

I caught this great quote in the editors column in the February issue of Fast Company magazine

“In our hyper-networked world, the rules and plans of yesterday are increasingly under pressure; the enterprises and individuals that will thrive will be those willing to adapt and iterate, in a disciplined, unsentimental way.”

This is more or less what I have been saying since 2008, much more eloquently stated. You have to keep your eyes open and be agile and unafraid; but that isn’t what this post is about.

This post is about this philosophy in action; a case study if you will. This is a post about my dear friend, Paul Pannone and how he is single-handedly and unflinchingly transforming a very stuffy, nearly dead industry.

The men’s formal wear industry had all but written its own obituary. Stuck firmly in the past; saddled with outdated looks and hopelessly chained to traditional marketing channels, it was sinking fast. They were living in a bubble. Paul, however saw the bigger picture:create product that followed fashion and market it in a way that would appeal to a younger demographic. To survive, the industry had to get with the program…This ain’t your Grandpa’s tux!

To accomplish anything he had to break down the walls of the stuffy, ‘this is how we’ve always done it’ men’s club that ran the industry. To do that he had to get noticed and show his chops. Chops in formal wear he had in spades having been in the industry for 28 years and publishing a successful industry newsletter, E-formal News. What he needed was to show his mastery of the new marketing. Enter eWedNews. Well, that worked for a while, but it still wasn’t quite it. It did open his eyes to what it was going to take to get this done. Throwing off the bonds of a traditional milquetoast editor he struck out on his own with eWedNewz. Look out world!

Paul understood that in today’s fast paced, information heavy, 24 hour news cycle world you needed a little sensationalism and controversy to shine through the haze. Love him or hate him, he got your attention. More importantly, he proved to the powers that be that he knew what the hell he was doing in the new social media world.

Enter the Weintraubs and FLOW Formal Wear. One of the largest manufacturers of men’s formal wear in the US, they had a lot to lose if the industry failed. Seeing that it was time to adapt to a changing market, they brought in Paul.

Finally in a position to influence change in an industry he had been in since 1984, he stepped up to the plate. Styles were updated, marketing changed and you started to see formal wear that didn’t look antiquated. That was the first step.

 Time to raise the roof.

A big part of marketing today is celebrity endorsements. What you want is a celebrity that understands social media and eyeballs. Oddly, it’s less about how closely the celebrity personifies your brand as it is whether or not they are getting the eyeballs of your target market. So who does Paul pick? Not a dapper James Bond type, but the Situation from Jersey Shores, Mike Sorrentino. Again, love him or hate him, he loves clothes and gets a ton of media attention.

The traditionalists in the formal wear industry blew a gasket! To say they were appalled is an understatement.

This is what MyTuxedoCatelogBlog.com had to say:

When FLOW Formal Wear announced that Mike Sorrentino (aka “The Situation”) from reality TV series ‘The Jersey Shore’ was going to be the celebrity face for their new line of tuxedos, we were admittedly… concerned?  Confused?  We didn’t really get why anyone would choose for a tuxedo line spokesperson a guy best know for losing his shirt

Get over it, you wanted new, you got it. The Situation got his own branded line to stand alongside the lines of Calvin Klein and Ralph Lauren. You want to appeal to a younger demographic? Here you go.

Was it a risk? You bet it was. The top style in the line, the Avalon is just beginning to arrive in stores and according to Mr. Pannone, “Without going into numbers, let’s just say if this was a book, we blew away our first printing and are already on our third.”  Here is how the industry reviewed the Avalon once they actually got their hands on it.

From the original quote,”adapt, iterate in a disciplined and unsentimental way”; I would say that pretty much sums it up. How one man, unafraid to take risks but with a vision of what can be is on his way to saving an industry.

So what are you doing to shake up your world?

 

Websites for Ecommerce

 

Last week I asked if you thought Ecommerce was something you should explore.

Today I want you to have a look at 2 sites that I think are great examples of how you, a wedding vendor can do it right. First off, let’s get one thing straight, I am not saying that I think you should abandon your current business and try to recreate Amazon. Nope, not by a long shot.

The 2 sites I want you to look at combine many of the things I have been talking about for years, personal branding, niche marketing, becoming an expert in your field, giving people a reason to return to your site and, oh by the way, selling a ton of stuff!

Enough suspense!

Rachel Ray

Whether you love her of hate her, she knows how to do it. If you will notice, her site is all about information, recipes and tips, guest bloggers and show news. 1001 ways for the site to be found in search and as many reasons for visitors to keep returning.  It does a very good job of establishing her authority and making you trust and like her. Her ecommerce play comes across as helpful rather than pushy. On each recipe is a box listing products from her shop that would be useful in that recipe. She has already earned your trust, of course you are going to buy what she recommends.

 

Micheal Chiarello

You may or may not know who Micheal Chiarello is, he does have a few cooking shows but unlike Ray, he never really rose to stardom on the FoodTV roster. His shows are more about publicizing his already existing brand.

His website is more pure ecommerce but he still uses the same tools; recipes, commentary and tips. (all things you could be using in your site)

How  does this help you?

If you have been listening, I keep encouraging you to find ways to leverage what you already do and are known for to increase your bottom line. Like the florist that that started increasing her stock of cool vintage props and started pushing their rental. Like the planners that have started marketing the custom invitations, signs and decor pieces they were already creating for their clients anyway. Like the cantor that was doing weddings and found a whole new market doing the classes for Bar/Bat mitzvahs. Like the officiant in the Caribbean that doesn’t wait for people to find her, she connects with the cruise ships to plan weddings for their passengers on layovers on her island. Like the catering hall that is ubër successful with Murder Mystery Dinner Theater on Friday nights.

There now, I have given you some ideas and I have shown you how to do it well.

Go take a few days off and let it all roll around in your brain.  What do you do that you can leverage.?

When you figure it out, I want to know, so leave me some comments.

 

 

 

 

Bridal Shows: How to Bag an Elephant

 

Bridal show ROI and goals are interesting things. If you think the only goal of a bridal show is to book brides at the show you are missing most of the opportunities.

I had a most interesting conversation last week with a florist concerning his recent booth at a bridal show. Now this was a small show, but popular among the luxury wedding vendors. Our florist knew that booking more than one or two brides from the show was probably a pipe dream, but he had another goal.

You see, there was a planner in town that he had been stalking (only in the business sense of the word) for several years. This planner was known to use the same vendors over and over, throwing them a ton of work. If our florist could finally get the planners attention, it would mean a lot of additional business.

The planner had booked a booth at this show.

Time for a little research. Our intrepid florist made it his business to learn every thing he could about the planner’s style. He scanned images on her Facebook page, in local magazines and on her website and looked for patterns. Of course there were patterns, we all have them. Then he designed his booth to reflect her style, down to the use of her personal favorite color.

Like I said, it was a small, lightly trafficked show and the vendors had plenty of time to schmooze. Our florist chatted with friends in adjacent booths but stayed pretty much in his booth. In other words, he didn’t approach his target at all.

The target found him.

On the planners FIFTH visit to the florists booth, as she oooo’d and ahhh’d over a particular bouquet for the fifth time and the booth in general she invited the florist to lunch for the following week.

That my friends, is how you bag an elephant!

Are you Selling “Happy”

I was doing some much needed maintenance today on my Google Reader and ran across a post from last week on Broke Ass Bride and had another one of those light bulb moments. Take a second to run through the images on that post and see if you get they same “well damn” flash.

There are few moments in life that should evoke “Happy” the way a wedding does. It is at its heart a day of joy and hope.  Shouldn’t  a smile be one of the symbols used to market it? Now look at all those faces in that post. One, only one shows any real joy. Guess who’s ad it is.*

I know, you are thinking, “But C, those ads are about the dress, not the wedding.”  Hold it right there Bucko!  Everything we do is about the wedding, it’s about the fairy tale, it’s about the JOY!  Are you selling JOY or just some item or service?

Have a look today at your marketing materials. Is there JOY? Are people smiling?

There is an old saying, that no one ever goes to Home Depot because they need a drill; they go because the need a hole.

Your client needs JOY, not a flower or a planner or a dress. Those things are there to help create the fairy tale that she envisions. The fairy tale that, in her mind, will bring her JOY.

* Oh ya, the ad is from David’s Bridal. Any wonder why so many brides gravitate to them. There is a sense of pure joy in their photographs, not high fashion.

Hire a Photographer!

I hear it and see it all the time: wedding vendors that do fabulous work but have lame photos to show for it. They spent hours sweating over the perfect food display or those gorgeous tissue paper pom-poms hung perfectly from a tree or the centerpieces on top of the perfect linen. Then after the fact, often months after the fact, the wedding photographer, after much arm twisting and begging sends them a file of stunning prints of the B&G, the wedding bands and a picture of shoes! Wow, score!

Now whose fault is this? Well it damn sure isn’t the photographers. They were hired to shoot the B&G and the list they sent them, not your details. (unless they were on the brides list, that is)

Here is a tip: 

Hire your own photographer!

Then they are working off of your list. You should get the images in a timely fashion and have just the shots you want.

OK, here it comes…

I am about to get hit by photographers that forbid other shooters at their weddings. In this instance, get over it. These vendors are hiring their own professional so they get the marketing materials that they need and have every right to own. Besides, you obviously aren’t shooting what they need in a way that helps them. Your client is the bride. You need to find a way to work this out. I mean come on, 9 times out of 10 this outside shooter will be done before the guests arrive and you won’t ever see them.

But WAIT! There’s more!

Hey you photographers just starting out…

I am always asked how you can break-in with the top designers and planners. How about you start hitting them up to shoot their details? Do a good job over a period of time and they may just add you to their roster.

In my outsider, twisted opinion that is a win for everybody.

  • The vendors get exactly what they need.
  • The wedding photographer doesn’t have to worry about shooting for the vendors.
  • The new photographer gets some real world experience and some new contacts.
What’s not to love?
Oh, and I get great images to work with when marketing my clients.

Market Local

Want to know where to put your marketing dollars?

Think Local!

How much money do you waste advertizing in places like the Knot, Party Pop or the one I find most ridiculous, Grace Ormond? Do you really think your brides are there looking for the florist to do their bouquets? or their cake? or their DJ? Please.

OK, let me ask you in a different way. Do you think you are smarter than Google? I found this quote in this month’s Fast Company

Google covets the $140 billion local ad market.

If Google covets it there is only one reason; because it works. it will work for you to.

Last week at Blog Camp I was asked where and in what order wedding vendors should put their marketing dollars. Here you go:

  1. Your own website.
  2. Your social media (use it to point back to your site)
  3. Local wedding or event website. In NashVegas that is Ashley’s Bride Guide.
  4. Local Bridal Shows that have magazine and website tie ins.

That’s it.

If you have money left, think events and promotions.

I have only one caveat to this whole “only local” thing.  Wedding Wire may be a national site and I doubt seriously if you will ever book a bride directly off it, BUT it is worth the spend to have their Review Widget on you website. Brides trust it. In essence, that is money spent to enhance your own website, so it fits the criteria.

 

Why Should I Buy From You?

We have been having a discussion over in the Wedding Water Cooler about Costco and their continued push into the wedding market.  I find it interesting that so many of our members are  in denial. Costco pushing weddings isn’t new. They were doing bridal shows at least 4 years ago.  What is new is that they are now more aggressively pursuing the market.  They have added wedding gowns and are doing it in a trendy way: pop up sales.


They have been doing this with flowers and cakes for a while now. If you want flowers from Costco you can order them in bulk, but you can’t specify a specific cultivar.  So you can order red roses, but not a specific one. You are still going to save a bundle and no one is going to argue with you over your choices. You can order a tiered cake, but you can’t get high style decorating on it. People know what the value proposition is for Costco. They accept that when they walk in the door.
Every one knows what to expect from Costco and David’s and any other big box operation. They are selling reasonable quality products at a deep discount in a no hassle, no frills, no pressure  environment. The fact that people know what  stores like this represent is what brings them through the door.The problem with so many small bridal vendors is that they haven’t expressed or publicized what they are selling that adds value.

Think about this for a minute…

No one ever went to Home Depot because they needed a drill;

they went to Home Depot because they needed a hole.

I have been reviewing a lot of websites lately that clients want me to update. I am running across the same thing in many of them. Nobody is telling me WHY?

  • Why should I buy from you?
  • What makes you different and a clear choice?
  • Why is your product different?
  • What makes you stand out from the other gajillion photographers/planners/florists or DJ’s?
  • How do you fill my unique need?

With some clients it is like pulling teeth to get an answer. If you don’t know what sets you apart, how are you ever going to express that it in a way that has brides beating down your door.

You know me, here is an example.

Bridal salons, by an large market using the designers and lines they carry. News flash, brides believe that they can buy the same thing on line and with a lot of lines, they can. Why on earth should they pay you more for what they believe is the same item. So the lines you carry don’t make you unique.

Here is what makes you unique. You have seen hundreds of women in hundreds of gowns. You know who cuts how, you know what designers and style work best on which body types. You know whose shade of  ivory works best on what shades of skin and a dozen other things that matter. In short, you are the expert. They can bring you a picture of the gown of their dreams and you can find a similar gown that will be more flattering, easier to alter and in their price range in your damn sleep. That is what you should be marketing.

Look, brides need a gown, but really what they need  is a garment that works for them to make them feel and look special on a very special day. They need to walk down that aisle feeling confident that they look the very best that they could. They need your expertise to put them is the gown that is right for them. That is what you should be marketing.

I don’t mean to pick on bridal salons. It is true with most every type of vendor; in and out of the bridal world.

If you want your marketing material to work, you need to know what you are really selling. If whomever is designing your marketing material doesn’t have this information they can’t give you great marketing and without great marketing you can’t hope to survive.

 

 

Of Fairy Dust and Pretty Pink Unicorns

I had lunch yesterday with friend of Think, Ashley King of Ashley’s Bride Guide.  Much of the conversation revolved around Fairy Dust and Pink Unicorns. It’s really scary how much Ashley and I think alike.

First up, Fairy Dust.

All you need to do is advertise with me and you will have all the brides you want.

You hear this from just about every sales rep you meet.  They know your marketing budget is small and they want all of it.  Sadly, you also hear it from the talking heads that represent the major players like the Knot and Wedding Wire. The truth is that no one place is going to do it for you, you have to spread your exposure out as well as you can and have it all point to the one place you truly control: your website.

All you need is a Facebook page.

No, again your Facebook page is just a sign post to your website. If you post all your content on Facebook they have no reason to go to your site and all that traffic goes to Facebook, not you. Facebook is important, don’t get me wrong, but it is only a piece of the puzzle

The Wedding industry is recession proof.

Wrong. While it is true that people will keep getting married, even that is less true than it used to be. There as been so much written about this, including a lot of it on Think, that I won’t bore you with it. Beyond that, the amount that couples spend is directly effected by the economy. When people are struggling to pay their mortgage and put gas in their car they aren’t going to spend $500 on a custom aisle runner or card box. They are going back to basics, back to what matters.

If you offer low end alternatives no one will buy your high end offerings.

Really? Nothing could be farther from the truth. Why would you purposely leave money on the table? More importantly, if you give budget brides a gateway into your offerings if they find extra money they may well buy your higher priced items.

 

Pink Unicorns

It was interesting that it isn’t only me that hears the constant cry of, “I only want to do luxury weddings.” ~sigh~

Long before I started writing on this public blog, back in the days when Think was subscription only, I began trying to dispel this myth. Yes there are some really high end weddings in America, but no where near enough to support every vendor that is chasing them. Yes the weddings that brides see in the major blogs tend to be high end.  Yes, a large group of brides want a Style Me Pretty wedding but not many can afford it. The problem is that when it comes time to write the check to make those weddings happen, very few (and shrinking) can actually ante up. When faced with the cost, most regroup and back way down.

Here is one more point you may want to consider. The really high end weddings, a quarter of a million and up, are being planned and designed by the people that have been planning and designing for that family or peer group for years. Not someone they found on the web.

“Wait! ” you say, “I want the $100,000 to $200,000 weddings.”  That market, the upper middle class, is the one that is shrinking faster that all others.

A recent article in the Wall Street Journal was addressing how giant Proctor and Gamble is restructuring to match the new realities and had this little tidbit.

In the wake of the worst recession in 50 years, there’s little doubt that the American middle class—the 40% of households with annual incomes between $50,000 and $140,000 a year—is in distress. Even before the recession, incomes of American middle-class families weren’t keeping up with inflation, especially with the rising costs of what are considered the essential ingredients of middle-class life—college education, health care and housing. In 2009, the income of the median family, the one smack in the middle of the middle, was lower, adjusted for inflation, than in 1998, the Census Bureau says.

The slumping stock market and collapse in housing prices have also hit middle-class Americans. At the end of March, Americans had $6.1 trillion in equity in their houses—the value of the house minus mortgages—half the 2006 level, according to the Federal Reserve. Economist Edward Wolff of New York University estimates that the net worth—household assets minus debts—of the middle fifth of American households grew by 2.4% a year between 2001 and 2007 and plunged by 26.2% in the following two years.

P&G isn’t the only company adjusting its business. A wide swath of American companies is convinced that the consumer market is bifurcating into high and low ends and eroding in the middle. They have begun to alter the way they research, develop and market their products.

Does that last sentence remind you of any high end wedding gown designer? It should, it’s exactly what Vera Wang is doing.

So what does this mean to you?

It certainly doesn’t mean you should give up, I am not trying to spout doom and gloom. It means that you may need to rethink your goals in light of what is really going on with your target market. Is there a way that you can offer some product to the lower end bride?  It is really smart to put all your marketing drive into getting a market that is evaporating?  There is money out there to be made, it just may not be where it used to be.