How to Get Your Emails Read

If you do it well email marketing is is a cost effective and highly trackable marketing tool. I’ve been doing it for myself and my clients for years now. I average about a 60% open rate. My last one had an open rate of 88%. No not all of them are paid subscribers, in fact most of them are not. Your open rates can be that high if you put a little effort into it.

Here are some basic on how to get you emails opened and read.

The first thing is to make sure you are gathering and managing your leads in a way that is compliant with best practices. Use only leads you have collected yourself either in person or through your website.

Define the goal of your emails. It should be to forge a relationship with potential customers, not beat them over the head with a sales pitch in every email. Remember, email marketing is long term.

Subject line:

Avoid spammy words like Free or Your Won. A good email program will give you tools to check this before you send. Test it on your Gmail account. Gmail has a very pretty good spam filter. If your email doesn’t get through, something is wrong.

Personalize. Again, a good email platform gives you the tools to do this. I recommend that you have your lead generator set up to gather first and last names seperately so you can automate them to be personalized by first name only.

Body:

Talk directly to an individual. Rather than talking to a group make it feel as if you are talking directly to the reader. Again, personalization can help here.

Keep you emails short and succinct. Keep them simple in language using a conversational tone.

Keep them beautiful. Avoid a solid block of text. Use sub heads and breaks to increase readability. Avoid over use of exclamation points and ALL CAPS.

Add images if the make sense to the email.

State your desired call to action and make the follow thru easy by using links and buttons.

Send it at the right time.

Avoid late Friday and the weekend. It will get lost in the Monday morning avalanche of email.

Tuesdays and Wednesdays are great days to choose. Send morning through mid afternoon.

Frequency

Don’t overdo it. Unless you are writing something that needs daily attention like top news headlines or horoscopes no more than once a week is best. Most businesses can do once every 2 to 4 weeks, but bridal vendors have a much shorter window of opportunity.

Keep your readers.

If you have been reading Think lately than you are working on the reinvention and you may well have hit upon a plan to keep your customers for life. If so, shift them off of the bridal list to a more permanent one after their wedding date. Ask permission in an unsubscribe follow up email.You can alos put a note in your footer that will remind them that they can unsubscribe from your bridal list once their wedding is planned but keep receiving email about your other services.

If you have done a good job of engaginging you leads while brides, they will glady keep subscribing. this gives you more opportunities to convert from leads to customers.

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Refining Your E-mail Marketing

I love email marketing. Getting a well crafted e-mail campaign in the inbox of your potential client is a wonderful thing. In the past we have talked about building your list, not getting blacklisted as spam and why it is an important part of your overall marketing plan. This month I want to give you some tips on bad vs good email design.

You may be doing all the right things in terms of list quality, consistency and e-mail services and still not be getting the open rate that you hoped.  Here are some pitfalls that a lot of people don’t even consider when designing their campaigns.

Subject lines

Think hard about your subject line; often it is the only thing that your recipient will see. If they have the preview pane turned off in their email client (like I do) your subject line IS the headline that will have to grab their attention. Be sure to reference your business name in some way and give them a reason to open it. Tease them. Stay away from spammy words like Free.

E-mail Length

Longer is not better. In today’s world people want fast e-mail. A couple of paragraphs with links out to more information do the trick better than trying to explain everything in the text body.  Another reason to think short is the growing numbers of people that read their email in hand held devices like Blackberries or iPhones.  No one wants to have to scroll through 4 screens to get to what you want them to read. In fact, most people won’t even bother.

All Images

An increasing number of e-mail clients have the defaults set to NOT display images. If your entire email is an image all you recipient will see is a blank box with an X in it. If you are luck and have included an alt image tag at least they will see that, maybe. Some e-mail clients like Yahoo and Hot Mail won’t even display the alt image tag. A better plan is to use mostly text in your email (especially in the upper left quadrant) and add images sparingly. Any image you do include should carry an informative alt image tag so at least your readers will know what they are missing.

Plain Text

I’m guilty of this one and I  overcame it in 2009. Once you have designed you e-mail in HTML with all its lovely pictures and links be sure to check the plain text version. The system I use allows me to edit the plain text version separately from the HTML version. Take a look at yours. A lot of times what happens is all those links and images end up looking to the untrained eye as lines of gobbledygook.  So just get rid of them. If there are links that absolutely have to be there, write them in plain language.  Ditto the images. Just get rid of any links to outside images since they won’t show up anyway. Next, take a look at the layout. There really isn’t any way to make it pretty but at least strive for clean.  Why is this important?  It’s important because about 50% of e-mails open in plain text. I thought that number was a little high until I considered the number of people viewing their e-mail on mobile devices. Sadly, I expect the number to grow.

These are just a few tricks of the trade. The other thing you absolutely must do is preview and test. Then do it again.  I test every campaign in at least 3 different e-mail clients. I send it to my Outlook acct, my Thunderbird account and my gmail account.  You can set up free accounts on Yahoo and Hotmail as well and then just add those addresses to your test account. Most bulk e-mail programs don’t charge you for your test emails so there isn’t any reason not to test like crazy.

Put these tips into practice and watch what happens to your open and click through rates. I think you will be pleasantly surprised.

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