Email Marketing: Your Welcome Letter

It seems that my fair readers are finally convinced and jumping on the email marketing bandwagon. Groovey! I have set up more email lead generators lately than I can count,  so how about a little in depth on some of the finer points.

From today’s email bag-o-tips…

Your Welcome Letter

So many times we are just in a rush to get things going when we set up our email marketing systems that we just use the default welcome letter or don’t use one at all. I know this was true of me. My welcome letter is old, tired and boring, but I plan to change that. It have been in place since 2005, high time for an overhaul.

If you don’t think the welcome letter is important, check this statistic:

According to a recent Epsilon survey of 200 retailers, fewer than 2/3 of retailers do not send a welcome message at all, even though the welcome messages tracked had an average open rate of 50-60%.

That is a lot of juice to ignore! Not sending a welcome letter is a lot like ignoring a customer when they walk in your store.

What should a good welcome letter say? Well, think of the interaction that you have when you first walk into one of your favorite shops. You are greeted warmly and offered assistance. If you are new to the store, they offer to show you around a bit and give you the need to know. Then a great sales person will back off and let you experience the shop with out hovering.

Well your welcome letter should do the same thing.

  • Thank your new subscriber for joining your list.
  • Give them a quick rundown of what they can expect.
  • Tell them a bit about any hidden treasures on your website or store.
  • Lead them with links to the good stuff and then back off and let them browse.

That’s it. Oh, make sure that you welcome message carries your branding and that sort of thing. Your welcome email should only begin the process by engaginging them with your brand. Save you sales push and coupons for later broadcast emails.

 

Why You Should Cherry Pick Your Lead List

We all know about lead lists. I’ll bet most of you do one of 3 things: Ignore it, Email blast it or send out a single post card. Suppose you did something outrageous instead?

It’s tough/expensive to do much more than the three things I just mentioned with a lead list of 500 to 2000. With direct mail, you have to put together a piece that will get noticed. How many postcards do you think brides get right after a bridal show?  What is going to make yours stand out enough to even get noticed? Add to this, it is proven that you need multiple mailings of standard direct mail before you have any chance of the lead acting on it. So now it isn’t just about sending out 500 to 2000 post cards; it is about multiplying that by at least 5 to get the response you need.  Now that is starting to get expensive.

Blast email can work with a couple of caveats. For one, you have to have permission to send them. Any reputable bulk mailer will require that you have gathered the leads yourself. That means that the list that you get from the shows or from bridal mags you advertise in are usually prohibited. What’s more, even if you found a way around the system, about half of those email addresses are bogus or are just junk mail dumping accounts. The second caveat is to get around the spam filters you really have to know what you are doing when you craft your email. That is particularly true in crafting your headline.  If you start getting caught by the spam filters you may well find your email address or isp blocked altogether.

Of course at least these two options have a bit more of a chance than doing nothing. Unfortunately, that is what most people do with the lead lists.

Now suppose you really analyzed those lists ,compared a few different lists, pared them down to only the really juicy prospects, and separated them by wedding date? You may end up with maybe 3 leads some months, maybe 7 to 10 for others. Now that is a doable number. You could pull out all the stops to get their attention then, couldn’t you?

So now what? That is where your unique creativity comes in to the equation. How outrageous do you want to get and how much are you willing to spend to get a great client?  I read something recently about a house cleaning service that would cherry pick their leads and send the ripe ones a DVD player with a DVD full of testimonials of happy clients shot in their clean homes. Now that is pretty dang outrageous, but if you get one out of 3 and stand to make a good bit of money on their weekly service, it was worth it. They did this once a month and grew their business by at least one or two new clients a month.

Now I am not saying you need to send brides DVD players but there are other outrageous things you could do. I spoke with a florist recently about sending out a small floral arrangement to 3 leads a week. She would just order a bit of extra flowers and deliver them herself. I can guarantee that she will be on that bride’s radar so much more that an email or postcard would have done. If you are a baker, how tough would it be to send out a few boxes of cupcakes a week?  Hey DJ’s, how about a CD of the 15 Best First Dance Songs?  Caterers, could you invite 4 couples to a tasting a month? Remember, you are only hitting the very best prospects, those prospects that your close ratio should be high on if you can get their attention.

I know a bridal salon that does appointment only champagne shopping on Sundays. There are signs posted and she tells the brides that come about it. How much more effective would it be if rather than waiting for brides that already had been in her shop to book an appointment she started sending out selective invitations to good prospects off of her lead lists. Maybe do a private fashion show once a week for a select number of girls.

Yes, all of this costs money; all marketing does. This kind of marketing is done on a small scale and is highly trackable. It is also so outside the box that you are bound to get noticed. Or you can keep doing what you have been doing and hope it works.

Outrageous Bridal Marketing

In a recent post, Why You Should Cherry Pick Your Lead List, I wrote a bit about Outrageous Marketing. That prompted this question from Debi,

“How would you be outrageous as a wedding planner? I can’t think of a “product” to send/email/provide. Any ideas?”

You have to put your thinking caps on and get creative. What I told Debi was to sit down and brainstorm with her network of vendors and see what they could come up with collectively, sort of a “Congratulations on Your Engagement ” swag bag.

Another idea would be to plan a little intimate meet and great with 4 or 5 of your favorite vendors. Heck, you’re a planner-plan something.

You just have to be creative to get their attention.

I was talking to a friend with connections in the formal wear industry and I suggested that he put together a short video on how to tie a bow tie and send it with a tie for them to practice on.

Another formal wear vendor I know each year assembles a troop of young men and women from the local high schools and turns them into a little dance and modeling team. Then she sets up prom fashion shows at all the highschools and colleges for prom, evening gowns and formal wear with her Ambassadors. Brilliant!

I have a florist that monitors all the local bridal salons and takes in fresh bouquets on any weekend that they are hosting a trunk show.

If you are in the food end of the industry, it’s really a no brainer. Get your portfolio in their face and you food in their mouth. Cookies, truffles, cupcakes; anything along those lines beautifully packaged that arrives at their door will get their attention.

If you are a calligrapher, send them a pack of 6 handmade note cards.

No matter what you do, there is something outrageous you can do to capture their attention.


Why You Should Cherry Pick Your Lead List

We all know about lead lists. I’ll bet most of you do one of 3 things: Ignore it, Email blast it or send out a single post card. Suppose you did something outrageous instead?

It’s tough/expensive to do much more than the three things I just mentioned with a lead list of 500 to 2000. With direct mail, you have to put together a piece that will get noticed. How many postcards do you think brides get right after a bridal show?  What is going to make yours stand out enough to even get noticed? Add to this, it is proven that you need multiple mailings of standard direct mail before you have any chance of the lead acting on it. So now it isn’t just about sending out 500 to 2000 post cards; it is about multiplying that by at least 5 to get the response you need.  Now that is starting to get expensive.

Blast email can work with a couple of caveats. For one, you have to have permission to send them. Any reputable bulk mailer will require that you have gathered the leads yourself. That means that the list that you get from the shows or from bridal mags you advertise in are usually prohibited. What’s more, even if you found a way around the system, about half of those email addresses are bogus or are just junk mail dumping accounts. The second caveat is to get around the spam filters you really have to know what you are doing when you craft your email. That is particularly true in crafting your headline.  If you start getting caught by the spam filters you may well find your email address or isp blocked altogether.

Of course at least these two options have a bit more of a chance than doing nothing. Unfortunately, that is what most people do with the lead lists.

Now suppose you really analyzed those lists ,compared a few different lists, pared them down to only the really juicy prospects, and separated them by wedding date? You may end up with maybe 3 leads some months, maybe 7 to 10 for others. Now that is a doable number. You could pull out all the stops to get their attention then, couldn’t you?

So now what? That is where your unique creativity comes in to the equation. How outrageous do you want to get and how much are you willing to spend to get a great client?  I read something recently about a house cleaning service that would cherry pick their leads and send the ripe ones a DVD player with a DVD full of testimonials of happy clients shot in their clean homes. Now that is pretty dang outrageous, but if you get one out of 3 and stand to make a good bit of money on their weekly service, it was worth it. They did this once a month and grew their business by at least one or two new clients a month.

Now I am not saying you need to send brides DVD players but there are other outrageous things you could do. I spoke with a florist recently about sending out a small floral arrangement to 3 leads a week. She would just order a bit of extra flowers and deliver them herself. I can guarantee that she will be on that bride’s radar so much more that an email or postcard would have done. If you are a baker, how tough would it be to send out a few boxes of cupcakes a week?  Hey DJ’s, how about a CD of the 15 Best First Dance Songs?  Caterers, could you invite 4 couples to a tasting a month? Remember, you are only hitting the very best prospects, those prospects that your close ratio should be high on if you can get their attention.

I know a bridal salon that does appointment only champagne shopping on Sundays. There are signs posted and she tells the brides that come about it. How much more effective would it be if rather than waiting for brides that already had been in her shop to book an appointment she started sending out selective invitations to good prospects off of her lead lists. Maybe do a private fashion show once a week for a select number of girls.

Yes, all of this costs money; all marketing does. This kind of marketing is done on a small scale and is highly track-able. It is also so outside the box that you are bound to get noticed. Or you can keep doing what you have been doing and hope it works.



Is It Time To Re-Visit Direct Mail?

If you are a regular follower then you know I am electronic media’s biggest fan.  It is everywhere from the demise of newspapers to E-vites and email rsvps.  So what’s with that headline?

It is exactly the fact that online marketing has become so ubiquitous that I think it may be a time to give snail mail a fresh look. We all have our spam filters set and a separate email address that we use when we have to give an email address that we know will result in junk. Junk mail has fallen off and doesn’t crowd our snail mailboxes like it once did. Hmmmm.

So just why do I think a postcard will get any more attention that it did 4 years ago? Well I don’t think a postcard will, but a nice fat “lumpy” mailer will. What’s a lumpy mailer, you ask. A lumpy mailer is a padded envelope or box with something in it. Don’t YOU always open those? I know at one time I had a whole collection of pens that said “Your name here” LOLLumpy Mailer

This, of course, is not the most budget conscience option but it may be effective. Even that behemoth of the online world, Google, is doing it. They sent out little spiral bound note cards in bright green listing tips for using Adsence to advertise.

So what do you put into a lumpy mailer? Well it has to be unique and it has to have a connection to your business. Ideally it should be something that the recipient will either keep or remember.  Suppose you are a caterer, how about a sushi shaped eraser with your information on the bottom? I know I’d keep that. A bridal salon might have some mini jewelry bags made up out of bridal fabric with a tag sewn in with their information. Photographers might send out picture frame key chains. Get creative.

I’m not recommending that you buy a list and send these out blindly to a couple of thousand engaged couples. I do think you should send them to hot prospects though. Maybe drop one in the mail to a new consult on the day you meet with them.  Or harvest the best from that list you got at the bridal show and send by snail mail rather than just handing it out at the show, for just a bit more money you get a second exposure.

This kind of thing also works great for business to business sales. Think up something that will get the attention of other vendors that you want to refer you.  You might even consider spending a bit more on something for this purpose. Say you are a florist, find a vase shaped pencil cup that you can put your information on and send it out to rental firms, caterers and venues. If it is unique enough they will use it on their desk, keeping you in the front of their mind. Double score if it is on the desk where they meet with clients.

The old rule of thumb with postcards was that you need 7 exposures to be effective. If you add that up you may not be spending all that much more doing one lumpy mailer than you were on the postcard campaign. If you want to track the success, set up a mini page on your website and have that URL printed on your collateral. Then you can simply track how many people enter on that page.

In today’s market you have to think outside the box to get noticed.

Further reading:

What Google Can Teach Us About Printed Marketing Materials

The Truth About Lead Lists

Each bridal show you do or magazine or website you advertise on uses a lead list as the carrot to get you to book. Well let me tell you, that carrot gets more shriveled and pale everyday. [Read more...]