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Notes From a Bridal Show. Part 4

The booth for A Magical Affair was a giant hit. Not because it was the prettiest one there and not because I had the tiniest bit of input in it. No, it was one of the best booths there because I can just about guarantee that every bride there saw it and will remember it in the morning.

One of the hardest booths to design is one for a planner. What do you do? A tablescape? People think you are a rental company. Set up a lounge? Nope then they don’t know what your business is. Cover the walls with mood boards and excel spreadsheets? Hey that might  get us somewhere. (scratches head)  Never mind. Let’s just agree that it is difficult to use visual impact to set apart the booth of a bridal planner in a unambiguous way.

 

La Azteca paletas from Chicago

I sat at lunch with Courtney Hammons of A Magical Affair a month or so ago and chatted about her booth. She wanted to showcase trends but do it in a way that had a big impact and more importantly, get brides into the booth.  One of the trend that came up were food trucks. NashVegas has some great ones but you can’t exactly pull one into an eight foot booth in a hotel ball room. Still we all really like the idea so we thought outside of the “truck.”  It’s August, it’s hot as blazes and has been since June. What would get your attention? How about the paletas guy?

 

Gourmet Popsicles, sort of a food truck, very trendy. Works for me!!

 

Finding the paletas and figuring out how to tie it together turned out to be easier than actually tracking down the local guy with the cart. No matter, it still worked!

They called it Sweet Trends, capitalized on the paletas and made sure that the collateral drove the point home. It was hot, and by the time I got there, they had almost run out of the gourmet pops but had some back-up that still worked.

 

 

Love this crowd and plenty of staff to connect with the brides.

 

 

 

 

 

 

 

 

 

The palentas made it all the way to the next booth over, Designs in Paper. Double score because they are the one that designed the cool collateral

 

 

 

 

 

 

Check out the business card made for the show.

 

 

 

 

 

 

The printed material is all by friends of Think, Steve and Donelle at Designs in Paper. Check out how perfectly it carries the message forward. I am sure that anyone that found the popsicle shaped business card in their bag the next day knew exacltly where it came from.

Collateral for a bridal show

Wait until you see what this team has planned for January!

 

 

 

 

Notes from a Bridal Show. Part 3

Another weeked, another bridal show. Where should I start this week, hits or misses?

Considering the fear and trepidation that I was greeted with by some yesterday, I think I’ll let the misses off for another day and start with a lesson.

Two different vendors took my advice to heart and it was really working. The first is a small tale with another chapter yet to write.

At last weeks show a videographer pulled me aside and said ” I have listened to your advice and gone tall.” Sure enough he had, he brought in his crane and raised it to it’s full height. Problem was, only he really knew it was up there because it just sort of faded into the ceiling and I told him so. The point of going tall, afterall, is to catch the attention of people over the crowds and from across the exhibition hall. Here is a really bad photo of last week.
Do you see how it gets completely lost?

 

This week, he had a sign hung from the camera. He’s almost got it, but of course I made a couple of suggestions to kick it up another notch. Better background color, some signage to catch the eye, much better.

This morning I got this email. I have left out what the changes I suggested were. You will just have to wait for his next show. If you think you know what they are, leave it in the comments. If you get them both right, I will send you a copy of Bridal Show Success.

 

Hi Chris,
I wanted to thank you for stopping by our booth today and chatting with us.  I also appreciate your comments very much and have taking them to heart.  You’re right that a____________________ would be a great addition to the crane setup, and I know you’re right about adding _________ to it as well.  Next time we will have ____________
Thanks again, and let me know if I can do anything to help you.

I’ll leave the next little tale for tomorrow, but trust me when I say they knocked it out of the park and OH was it sweet!

Notes from a Bridal Show. Part 2

Anatomy of a BoothBridal show fail

Some people do the same booth every show.

Some people grab whatever is handy at the last minute.

Some people don’t even try.

 

…and then there are those that consistently grab the bat with both hands and KNOCK IT OUT OF THE PARK!

 

This is the story of one of those hits.

I have been watching the ladies from Enchanted Florists for several years. Their booths never cease to amaze me. This time I was in a position to watch their booth creation from empty floor to thing of beauty. From the time the floor show opened for set up until the show started, they were like a team of busy, industrious bees.

Take a look at the set up.

From a bare concrete floor, to a shaby chic, boho thing of beauty.

Here is my question to you: If you are going to participate in a bridal show, are you going to do everything it takes to make the most out of it? With bridal shows, it really is “Go big or Go home!”

Notes from a Bridal Show

I worked a bridal show over the weekend and I saw some good things and I saw some not so great.

Now by work, I don’t mean I had a booth, but  several of my clients did. I was there to tweak their booths, and lend support. So, just like you, I was in on the planning, the load in, the set up and working the show for one person or another. It is a very interesting perspective.

Something else that made it interesting was that it was a local show. For me, working a show in my own back yard means I already know all the players, I know what to expect from most of them and am completley caught off guard on the odd occassion.

The misses:

One company had a beautiful booth, a double actually. They did a great job of showcasing their rental products. Well, maybe it was a little over-crowded, but still nicely done. So what’s the problem? I had no idea who’s booth it was. They failed so miserably at signage that even I couldn’t find their sign. If a bride did stop to admire a table setting or chair, I am sure they were handed some collateral but when tomorrow comes there was nothing there to make her connect that table to the collateral. What a waste!

 

 

click to enlarge. Oh PLEASE click to enlarge

Then there was David’s Bridal. WOW! One of my clients was right across the aisle and I had the privilege  pain of watching them for almost 2 hours. Repeat, WOW! They were like predatory cats laying in wait to pounce. At one point I looked across at one of the worse offenders and asked “What’s your quota for the day?” She was not amused. Two things, there is a HUGE difference between being up and informative and being overly agressive.  Second, the number one complaint of the brides I exit polled…the overly agressive vendors !

 

 

The hits:

Showpiece:

This is from another rental company.That skirt is made out of napkins and the sash is a chair tie! Can you tell that they stock a LOT of colors of linen? I hope they used a picture of this in their collaterol.

 

 

 

Swag:

This little swag bag was in the booth of every vendor that participated in the Wedding101 pavillion. I don’t know any of thier client that didn’t feel the love at some point in the day.

Contents:

  • bottled water
  • Ibuprophen
  • trail mix,
  • tissues
  • breath mints

 

Sometimes it’s the little things that mean the most.

Tomorrow some thing that were just very cool.

Bride Overwhelmed! Throw her a Rope.

I was working on refining  next weeks presentation for The Professional Wedding Guild of Minnesota when I ran across this article from the archives of Think. With Bridal Show season upon us, I think it is a great time to republish.

Bride Overwhelmed! Throw Her A Rope.

I have yet to do a survey that didn’t have a high percentage of brides that checked ‘overwhelmed’ when asked their opinion of a bridal show. Try for a minute to see the show thru their eyes. The newly engaged are thinking only of the wonderful personal wedding that they have either dreamed of since childhood or have seen plastered in every magazine and all over TV. They are under the illusion that beautiful weddings just fall magically into place, make a few choices, hit the web and make a phone call or two and its done. Then they go to their first bridal show.

If you have ever worked one of the major wedding shows you have seen the look: that deer in the headlights look on the brides face. You just know that the one thing running thru her head is “ELOPE NOW”. They come to the show full of hope and excitement and by the time they are half way through they are overwhelmed by the task they have in front of them. The options at their feet boggle the mind. “Do I really have to have a custom aisle runner for my wedding to be complete?”  If you think about it that is the kind of message a lot of wedding vendors send. That is the old way of marketing for weddings.

Today’s bride is very savvy to the hard sell. They are at the show to gather information not have it crammed down their throats. Today’s bride is more thoughtful and less emotion driven in her wedding purchases. You will not get her by trying to convince her that today is the last chance she will have to order the only tulle draped crystal encrusted golden scepter guaranteed to make her wedding the envy of all her friends. They just aren’t buying that anymore. They are planning and choosing in a manner that pleases their dreams, not what the magazines or you tell them they must have.

How can you reach them? With patience and calm gentle help. I know that as a general rule I tell you to be up and excited when you work a show and I still stand behind that. This is another opportunity. When you encounter one of these dazed zombies take them under your wing, be their guide so to speak. Take a “Now honey, it’s not as bad as you think; with a little help it can all be accomplished easily” attitude. Be the expert that will thoughtfully listen to their wants and concerns and find them helpful, personal solutions. Offer to set up an appointment to talk with them in more detail as they move forward in the process, personally write your email address on your card with a “You can reach me here anytime.” Let them know that you can see just how overwhelming the show is for them and you will be available for them when they need you. Empathize with their current state.

It goes back to the hospitality theme, turn off the hard sell and turn on the caring and compassion. They will love you. What’s more they will tell all their friends about the lifesaver they found at the show. Hey, you can’t buy that kind of word of mouth.

It’s Time To Pick A Bridal Show

I know, it’s only October but you need to be on top of this. Bridal shows are expensive and for many of you they are a huge part of your marketing budget. It is critical that you choose well.

The options seem to be endless these days. There is everything from the giant mega-shows with 500+ brides to tiny intimate invitation only shows. There are Thursday evening shows with cocktails  and Sunday afternoons with tea. There are little hotel shows and members only show. There are church shows and temple shows and shows in the mall. How do you choose?

There are three keys to choosing the right show for you.

  • Know your target market. No, your target market isn’t “brides” and if you say that I might just leave the room. If you are a regular reader then you know all about how to define your perfect bride. She is the one that you know you work well with.She is the one that has similar taste to your. She is the one that has the budget for your product or is willing to let you work with her to make the numbers work. You know where she works, you know where she hangs out and you should know what her hobbies are likely to be. If this is an area that you need to work on then here you go.   Define Your Market- Then Target It (this is from the Members Content side but I am bringing it forward for the sake of this article)
  • Know about the show. What kind of track record does it have? How long has the producer been in business? Are they using accurate numbers to promote the show. In short, how is their reputation. Do they do what they say they will do. Talk to some of your other vendor friends if you haven’t done the particular show before.
  • How is their promotion? Many bridal show promoters spend all of their time marketing to wedding businesses and not enough time marketing to brides. You need to be sure that they are marketing to bride even more heavily than they are marketing to you. Without brides you have wasted your money. What’s more important is who is their target market bride. Does she mirror the bride in your target market. This is very important. Why waste your time and voice speaking to 500 brides that probably can’t afford you anyway. If on the other hand, if your bride is a low-budget bride and you make your money off volume like Wal-Mart, you don’t want a show with only 75 very hip, well-heeled brides. Are your brides traditional or trendy? Is the show traditional or trendy. Find the show that matches.

Bridal shows are big business today. The can be a big part of your marketing, particularly the January and February show cycle.

Once you have selected the right show for your particular wedding niche. You need to know how to make the most out of

it.

Better read the book, Bridal Show Success

or don’t even bother wasting the money on a show.

Warning! Check Before You Write a Check.

In light of the story coming out of Dallas and Boston today with regards to the biggest bridal show scam ever it seem that I need to reiterate some warnings.

According to information uncovered by Tanya Eiserer of the Dallas Morning News, this was much deeper than a single bridal show in Boston. This scam was run in cities around the country. Karen Tucker, the alleged perpetrator was also trying to bilk money by selling advertising in magazines that never existed.

This is one of the reasons why I have always told my clients to never invest in any advertising vehicle with out at least a one year track record. Never. In the past my reasoning was that these required a huge investment of time and commitment on the part of the producer/publisher and all too often they found in the end that they were not up to the challenge. The result being either a very poorly produced product or the failure to produce all together. Now it seems that rather than people with good intentions gone bad we are being preyed upon by people with only the worst intentions. Be careful out there my friends.

This advice from the Better Business Bureau is a good place to start:

When considering renting space at a trade show event, the BBB advises businesses to:

*Ensure that the event is legitimate. Check with the venue to find out if the event has been booked there. (Duh, isn’t that a no-brainer??)

*Consider paying for the event by credit card. If the services are not rendered as promised, you have recourse through your credit card provider.
*Remember that even though an offer may have a Web site and be on social media sites such as Facebook and Twitter, you should still check out the business and the details of the offer before making any payment.
*Ask to see a booth rental contract before you make any financial commitments. Carefully review the terms and understand what you will be committing to and what recourse you have if the event is cancelled.

Besides that, be it bridal show, magazine or website; give them a year to get their feet wet and prove their worth before you give them any of your precious marketing dollars!

Outrageous Marketing:More Ideas

I have had several people contact me after buying Bridal Show Success or reading my posts on outrageous marketing that wanted more specific direction.

The whole point of outrageous marketing is to stand out from the crowd. Perhaps the best way to get your creative juices flowing is to catalog what the ‘crowd’ is doing.  Let’s start with bridal shows. In the book I suggest that you have one statement piece in your booth. Go to the next show you can find and see what everyone else is doing; then do something else. OK, that sounds pretty lame, but think about it. If you look at the photographer’s booth every one of them has beautiful wedding images hanging in their booth and after a while they all look alike. Hang something different.  I am not saying don’t put wedding images up, I’m just saying as your statement piece do something completely different.  If you do fine art photography, use one of those, blown up to an outrageous size.  If you have some award winners put them on one wall with the awards. In a sea of wedding photographs you booth will be the one they remember.

If all the sugar artists in your area fill their booth with 3 or 4 full size cakes make one larger than life dummy and than a wall of centerpiece size cakes that are all different. Get some vertical shelving (I used to pull the chrome shelves out of my shop) and fill the shelves with different thing that you do: cookies, small cakes, examples of sugar flowers and put something amazing on that top shelf that will be seen above the crowd.

Are all the florists doing a major statement piece arrangement in the center of their booth? Do a variety of smaller, more realistic ones. A client of mine gets a corner booth and takes down the outside wall. On that point she puts a 7 foot tall wrought iron tree hung with bouquets and boutonnières. Smaller arrangements and tabletop décor line the back wall, again going vertical with stands. They are grouped to go with the various bouquet styles. Trust me, that tree draws a lot of attention. Brides first see it as a whole and then start discovering all the parts that make it up. If a bride zeros in a particular bouquet, she can show her ideas for centerpieces that go with it.

If you are looking for follow up ideas, send in an accomplice to sign up. Seriously.  The only way to know what kind of follow up your competition is doing is to get on their list. Find an employee or friend or daughter of a friend and have them sign up for services in your category. Use an email address that can be forwarded to you. Once you know what they are doing, again, do something different. You should read the article on Cherry Picking Your Lead List for more ideas on outrageous follow up.

This is for the July issue of Think, so in a perfect world, you can go scan the late summer shows and start planning your booth for January. If not, you may have to see if you can dig up some images from last season.  If there are multiple shows in your area, go to the ones you aren’t doing. Sign up to their mailing list off their website, that may give you some indication of what they are thinking.

Some of you may think this all sound a little shady. If I were telling you to go steal their ideas I would agree with you; but I’m not. I’m telling you to do this kind of research so you can zig when they zag. Marketing is about making you stand out from the herd. If you are doing the exact same thing as everyone else you are just going to blend in. Be outrageous, be flamboyant, be uniquely, marvelously YOU!

Bridal Show Wrap-up

Bridal Show Booth Example

Bridal Show Booth Example

Bridal shows are a lot like speed dating. You are there to find potential matches for your services. The more you can run through quickly the better chance you have of find those few that will actually book you. Don’t waste your time on the ones that obviously won’t.
I found this quote from Jason Frederich of Screaming Light Studios on the Open Source Forum that sums it up fairly well:

As one of the speakers at the last convention we attended said, while they’re in front of you at the show is the best possible time to figure out if they’re worth spending any more time on, or not. Do they have a wedding date? If no, hand them a brochure and move on. Does your price put them off? Thank you, next! The whole point of the show is to match you up with potential clients, not to stand around for 6-8 hours talking to people who can’t afford/don’t need you.

Read the thread, it has some great information for everyone, not just photographers.

That is Jason’s booth in the image above. Great job Jason. Does the cat make a lot of sales at the show?

Here are the major take-aways from this series.

• Start your prep early
• Do as much pre-show marketing as you can
• Set your booth apart and tie it into your handouts
• Be on during the entire show and leave the right impression
• Network with the other vendors
• Gather leads in your booth for your post show marketing
• Follow up, follow up, follow up
• Track your response for next year’s marketing plan

Bridal shows are a lot of work and expensive to do. They are a few hours of brutally intense marketing sandwiched between prep and follow up. If you are going to invest your time and treasure in this marketing tool you need to use every trick in your arsenal to make them pay off. Otherwise stay home and put your feet up.

For more good stuff on bridal shows, subscribers can check out this month’s Marketing Column at Think Like A Bride. 

More Tidbits on Bridal Shows

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