Branding. Are You Confused?

The topic of branding has been nudging me a lot lately, sort of like my cat does when he wants attention. I have talked a lot about branding in the past; about what it is and why you should pay attention to it. It seems that recently branding has become one of the darling buzzwords of the industry and creating your personal brand is all it takes to become a gajillionaire and land your own TV reality show. Gah!! What are you thinking?

 

Here is what branding means to me.

 

Branding is the visual (or auditory, think Intel) signal that triggers a response in people. That response should be the instant recall of all you do, have done and stand for. It should imediately evoke in them a knowledge of your style and place in the industry.

It is not enough that they recognize ‘it’, they must recognize everything for which ‘it’ stands. What’s more, it had better ring true.

You can’t hang a shiny new upscale logo on a meat and potatoes caterer and think you are suddenly upscale. First you have to earn it. The same thing works in reverse.

 

It doesn’t matter whether you are just starting out or are well established, your visual trigger, or brand, has to represent the whole backstory. It has to tell the tale.

There is only one way for that to work, you have to know the backstory, you have to know who you are and what you stand for. What’s more, you have to be honest about it to both yourself and your consumer. Today’s consumer can smell a fraud a mile away.

 

You see, it isn’t really the visual signal that matters, it is what it represents.

 

You know me, here are a a few examples.

I work with a association of wedding vendors. They have established over time an repetition a solid brand represented by a certain red circle logo.  New board comes in, hate the colors and wants to change the entire look of all the marketing material.  I got to test this out last month at a series of bridal shows.

I would first hand out a piece of the new marketing material and the response would be the typical bridal show blank stare.  I would then hand them a piece of the old collateral and the response was one of immediate recognition.  They not only knew the association but had been to its website and loved it. All it took to change the response was a single red dot icon.

What do you think, should they lose the red dot device?

 

I am working with another client, a caterer who started out as a meat and potatoes, simple fare kind of operation.  Over the years  her business has grown dramatically. She has established a reputation that is trusted as a qualified professional operation and she has hired a wonderfully creative chef. She is now able to offer a decidedly upscale, gourmet type of cuisine. Unfortunatly, her logo still evokes pot roast instead of fillet with truffle butter. There is nothing inherently wrong with the logo. It is just that in the minds of potential customers is still means pot roast.

The challenge is, to create a new logo to represent what her company has evolved into without losing the positive response that already exists. The backstory has evolved, the visual trigger has to as well. The plan is to subtly change the logo, keep the colors and redo the website and copy.  I’ll let you know how it goes.

Then there is the dear friend that has built a personal brand with out even thinking about it.  What logo and branding there is came about more by chance than design.  You have all heard me talk about eWedNewz and Paul Pannone. His brand has skyrocketed in the last year just by relentlessly doing what he does, by always being true to himself and never being afraid to put it out there. Today, newz with a “Z” means something. It means edgy, honest and unafraid. He didn’t go into this with the goal of claiming the letter ‘Z’ as his own, but it got hung on him and he is running with it.  In this case, he built the backstory, the brand if you will, and the visual icon just developed.

A great logo and the right colors aren’t going to make you or break you, what they stand for will.

 

Soul. Does Your Product Have it?

Soul is a quality that is tough to define. Some products have it and some don’t; it is a uniqueness that makes it easy to fall in love with. It is a certain something that sets it apart from the herd.

Mini Coopers have it, so does Harley-Davidson.

I am rereading one of my favorite books on trends and came to the section on soul and it got me thinking of it in terms of wedding products and marketing {OK, I know, what doesen’t get me thinking in that direction}

I think the way it translates to us is in the uniqueness, that certain je ne sais quoi that our work has that no one elses does.

I came upon a photographer recently and showcased her on my other blog. There is a quality, a something that is undefinable in her work that transforms it for me from photography to art. I find myself looking at images now and wondering what Rene would have done with the subject.

I know a local cake designer that has it. She follows no trends and always goes her own way. Amazingly, her cakes don’t look appreciably different than they did 25 years ago when I first started decorating, but they still have it. They are still stunning in their grace.

It is difficult to see what it is that sets you apart. Your clients and your competetors can see it. So can your admirers. You have to find out what it is about your work that makes it what it is. What gives it soul? It was only yesterday while cleaning out some files that I figured out what it was about my cakes that gave them soul. Darn shame I’m not still doing cakes.

Once you figure it out, your job becomes using that quality in all of your marketing. Your print, your copy, your shop,  your website and every customer interaction should must capture that essence.

Here is just one example of using it to flavor all of your client interactions. Most Mini’s are custom build which takes up to 12 weeks. On their website you can “Follow my baby” while you wait. Now that line wouldn’t work for any other car, but it works brilliantly for the Mini.

You can continue to dillegently market to the mediocre middle or you can find your soul and your calling and build a tribe around it. Do it and watch your business skyrocket with clients that not just want your product, but love it beyond measure. Aren’t those really the people you want to attract?

I hope I got you looking for the soul in your product.

Bowls by Storykeeper

Cake by Dessert Designs

How to Tap High End Brides for Fun and Profit

Sometimes you have to watch closely, sit silently and just listen to know what is coming.

I am watching what happens when the White by Vera Wang line debuts at David’s in February. I am curious as to whether her couture line will become simply a marketing tool. If it does, what directional signs will that portend for the rest of us?

The gap between the wealthy among us is growing at an ever-expanding pace. In 2008 it was already on a par with the gap during the Gilded Age; this according to the Economist from a study by economists Emmanuel Saez and Thomas Piketty

America’s super-rich (0.1%), they found, were earning about 8% of the country’s total income at the end of the period—the same share as during the Gilded Era of the 1920s and up from around 2% in the 1960s.

You read that right 0.1%, one tenth of one percent, that is a tiny amount of people.

A recent quote by the master of all things wedding data, Shane McMurray of the Wedding Report ties in to this;

I’ve been saying this for years that 71% of couples spend at or below the average,

As the number of people in that category of top income earners continues to shrink and the rest of us continue to see our tangible income dive due to inflation, will that 71% that McMurry mentions grow even larger?

What you see in the magazines and on shows like Platinum Weddings are a tiny microcosm of what is actually going on in the real world of weddings. Even at 29% that is a small number of weddings. If you really crunch the numbers you will find that only a small part of that number are throwing $100k weddings and above. Tiny.

This also from the Economist,

as people get wealthier they tend to devote more discretionary income to what are called “positional goods”

“positional goods” that translates to brands and labels

Let’s take all of that and look at what Wang is doing.  Her brand is undoubtably a market leader in the wedding world, but the market for that product is shrinking. If you read further into the Economist article, you will find that there are real chemical changes in the brain tied to Keeping up with the Jones’ . By creating this lower priced line that will be available to a much greater part of the market Wang is tapping into that chemical release associated with keeping up with the Jones’.

The problem is, that chemical fix will only work as long as the main brand, her couture line, continues to be a beacon of style, money and power. With fewer and fewer people buying the couture gowns does that part of the line stay profitable? Probably not.

The result becomes that she has to continue to create each season a line that will most likely not be profitable just for the sake of magazine shoots, freebies to people on red carpets and the buzz created on the runway. In short, the line becomes a marketing tool to keep the lower priced line selling.

Now isn’t that interesting.

How does that translate to you?

No one will really dispute that Wang has transformed the look of bridal gowns, nor can you dispute that she is one savvy business women. Who better to take your cues from?

Continue to create the magnificent over the top designs that most of us thrive on creating, use it for PR, buzz and press. Then create a line of product that is more attainable for the masses and tie it to your brand. Then sell the shit out of it.

Draw them into your website with the mesmerizing sparkle of the unattainable, then lead them to the line that they can afford.

It might not be as glamorous as shifting all your efforts to doing only Platinum weddings but I bet it does a better job of feeding the kitty.

Food for thought, gang, food for thought.

On the upside, you still get to create the gorgeous stuff you love to create, who cares if it sells, it’s job is only to create buzz for  what does!

Re-invention and Marketing

I have been thinking about this comment of mine on a recent eWedNews article:

The vendors that I see showing real improvement are the ones that read the writing on the walls and decided to zig while the rest of the industry continued to zag

Well, as a result I did some deep thinking about a few of my favorite re-invention case studies, and you know what, it wasn’t the basics of their business that changed so much as how they looked at them and how they marketed them.

It’s kind of like the girl that never gets noticed until the makeup artist gets ahold of her and shows her that by highlighting her eyes instead of her lips she turns into a knockout. Same thing.

Both of these companies just shifted their marketing. They pumped it up and highlighted different aspects of what they had already been doing to appeal more to today’s brides.

Take a look at your own business. What parts are hiding in the shadows that would really make you stand out? Is it time for a little rebranding of your own?

Wedding Dish

Some of you may not be aware that I actually have another blog, Wedding Dish. It is directed at brides with real world tips and answers.I added a link in the Menu bar of  Think.Wedding Dish

In light of my recent rant about the bad information on the internet I thought I should be honest about my ‘other life.’

I am not one to always take my own advice so I don’t post to this blog as often as I should anymore. This one seems to be taking all my time these days. Still there is some pretty funny stuff over there and I have always tried to be as real with brides as I am with you.

Do me a favor and give it a read. You just might find something you can use.

The Power of Poo: Outrageous Marketing

Yep, I just had to use that headline. It got your attention didn’t it?

I read an article last week about a company in Texas called CowWow that makes an all natural fertilizer made of liquified dairy cow waste. More specifically it was about a marketing campaign that they used. It was risky, it was expensive and it scared them enough to think twice before going forward. It was also a HUGE hit. Please read the original article.

So what does cow manure have to do with marketing your wedding business? Well, nothing really, but the risky campaign they ran has some great lessons.

Much of marketing is about name recognition and buzz. Sometimes you just have to do something totally outrageous to get that.

For example, Preston Bailey and the flower sculpture he did for the Knot’s party in New York this fall. You can’t tell me that the thing wasn’t outrageous or that it wasn’t marketing. The minute I got the Knot branded bulk email pimping Preston’s blog I knew that it had been done on some sort of trade. So bottom line, Preston did it for the marketing potential. The sculpture was seen by anyone and everyone in the wedding industry at one of the industry’s biggest weeks of the year. Then pictures of it flew around the net at break neck speed. Gee, you don’t think that had any effect on brand Preston, do you?

Two other master brand marketer that tend to pull outrageous stunts are Oprah and Richard Branson of Virgin. You don’t think O gave away a car to everyone in her audience because it made her feel all warm and fuzzy do you? Yes I know, they have tons of money and they can afford it. Guess what, they have been doing this kind of thing since the beginning. Branson, espescially so.

So how does that translate to you, the micro-biz owner?

How about we start out by rethinking your marketing plan for next year. Do a deep analysis and dump a couple of the the things that aren’t really doing a lot for you. Use that savings to build a slush fund named Outrageous. Then start to keep your eyes and ears open for opportunities.

Your opportunity may be something as obvious as the bridal show you do every year. Instead of just doing your booth do something outrageous. Bring coffee and breakfast for all the vendors if you are a caterer. If you are a florist build a damn 15 foot tall tree in the entrance that is dripping with flowers. If you do gowns hire a bunch of model to walk the show floor in gowns. If you are a band or a DJ, buy a quad and rent a dance floor and hire a few people to act as plants and get a party going.

I never said that outrageous equaled cheap.

If you are a venue, host a “Kick-Off” party or an “End of Season” party for the vendors in your area. Make it a killer event, make it free and fantastic.

Once you have found your opportunity, make an entire campaign out of it. Use all of your social media to support and reinforce it. The florist with the 15 foot tree should be posting pictures of the frame in progress on his blog, twitter and Facebook. Just sneak peeks. Then right before the show make sure to flood the network with “don’t miss this” messages. After the fact, post your pictures and full story on your blog. Any advertising going forward should have a picture of this now famous piece on it.

You can’t just pull an outrageous stunt and just let it lie there. You have to tap it gently on the behind and push it out into the world.

The secrets here are to establish the slush fund, be open to oportunities, do something BIG and be fearless.Then promote, promote, promote. Your tribe will take it from there.

One thing that you may have noticed is that not all of the ideas I mentioned are pointed at brides. Word of mouth is still the strongest tool in pulling in wedding business. You should work dilligently to make sure that the other wedding professionals in your sphere of influence are recommending you.

Go back and read the article that started all this. They were scared through the whole process, but thier gut kept telling them YES.

The Affordable Bridal Market

What do J Crew, White House Black Market, Ann Taylor, Vera Wang know that you don’t?

They know how to capitalize on the current trends. They have seen the handwriting on the wall and are making adjustments. Business is all about giving the customer what they want, not what you want and these companies are doing just that. They are offering bridal gowns that are more affordable to the majority of brides.

What does that tell you? For one thing, these companies aren’t going to sit on the sidelines and hope that the bridal market rebounds. They are re-inventing and targeting todays more fiscally conservative brides.

I dare say that the companies above have spent the time and money to deeply analyze the market and current trends. Seriously, if Vera Wang thought that in a few more months  the couture bridal gown market would come roaring back to life would she have sold her soul to David’s?  That’s pretty doubtful.

Here is something else, Ann Taylor’s wedding line is exclusively online. Hmmm, do you think they have done any research on that? You can bet your bottom dollar on it. The marketing team behind Ann Taylor after all are the ones that have done such a remarkable job of getting Ann Taylor Loft so much traction in social media. In terms of fashion, they have mastered Facebook. This gang knows where the market is and knows how to target it. Good quality, fairly priced and easily accessible. Wow, what a concept.

What about JCrew? Yes they have some up market gowns hitting close to $3k but also a lot of gowns under $800. Again, this line is online and in the catalog. JCrew is a trusted brand to our target market, so they would have no problem ordering online. What’s more, they are sized like the rest of their clothes. Not the freakishly odd sizing that most bridal gown manufacturer use. You wear a size 8 in JCrew street clothes, you will most likely wear a size 8 JCrew wedding gown. Gee, that just makes too much sense.

So what do you have to learn from all this?

Well for one thing, if this wasn’t a smart play, I can bet they wouldn’t all be doing it. Companies of this size make the occassional mis-step but I can’t imagine that this many would be doing it if the reasearch wasn’t there to back it up. Afterall, I don’t care who you are, launching a bridal line is no cheap thing. Heck, the research we have is saying the same thing. (Hat tip to Shane and the Wedding Report.)

How do you translate this to your business.

First what you don’t do:

You don’t start dropping your prices. Look, you don’t see Vera Wang doing a slash and burn on the price tags on her Flagship line, do ya? Heck no.

What you do is create an entire new line that hits the price point and delivery system that your new brides want. No on wants you to lose money.

Just like Wang, your flagship line carries the cache of your brand but the new line puts it in reach of the fat, juicy middle of the market. The flip side of this is that as the market does start to uptick again, you’ll be among the first to know because your flagship will start pulling the weight again. Is it just me that thinks this is a no-brainer?

It’s October, the wedding season for 2010 is just about over. You are going to have some down time coming up to get your house in order.

Here is my challenge to you. By the time the January push rolls around, I want you to have a new budget friendly line in place. The January Bridal shows will be the perfect place to roll it out. (You have bought the book, right)

I really don’t care what category you are in, from stationery to floral to catering, there is a way to do this. You just have to put on your thinking cap.

If you have put in the time and really tried to think this through and aren’t getting anywhere. Give me a shout. From now to the end of December I will be offering my one on one consulting in one hour only blocks just to help get your juices flowing. Just put the word Re-invent in the subject line of your email.

Press Release: Christine Boulton Named to Wedding Industry Survey Network Advisory Board

Press Release: Christine Boulton Named to Wedding Industry Survey Network Advisory Board.

FOR IMMEDIATE RELEASE

Christine Boulton Named to Wedding Industry Survey Network Advisory Board

New York – Tucson: July 27, 2010 – In their ongoing efforts to fill the need for timely and accurate information in the wedding business, the Wedding Industry Survey Network (WISN) names Christine Boulton to its advisory board.

Christine Boulton is a 25 year veteran of the wedding industry and is focused on helping small wedding businesses succeed. Through her company Think Like A Bride she has dedicated herself to understanding what today’s wedding professional needs to prioritize in their busy work day. Boulton’s cutting-edge approach in all areas of media takes very complicated information and simplifies it, making it understandable for her readers to digest. Her approachable nature then allows them to stay in close contact with her to get needed details for specific needs in their markets.

For 19 years she was the owner of a successful boutique bakery, Indulgence Custom Bakeshop. Her experience in dealing with the bride and end consumer allows her to interact with her vendor peers, understanding the challenges that face all portions of the wedding industry.

Today Ms Boulton is focusing on creating a group of web products specifically for the wedding industry. Her website and blog design is noted for being user friendly, SEO ready and easily manageable. Over the last year she has started expanding her public speaking and doing seminars across the country. She still continues to write for a variety of outlets, coach clients one on one and manage Social Media Marketing campaigns for wedding professionals, enabling her to stay connected to the latest trends in real time.

Her recently released eBook Bridal Show Success covers everything from how to select the right show for a wedding related business, down to how to properly follow up after the show is over.

“I am head over heels to be working with such an outstanding group of people. I feel together we bring a depth of talent, big picture view and knack for analysis that has never before been seen in the wedding industry,” said Boulton when she was accepted to the WISN group.

Shane McMurray, creator and head of the group said,” We have been working closely with Christine since early 2010. We feel she has the proper mix of knowledge as a vendor but also understands the industry from the Business-to-Business side. Her edginess, always questioning the facts and pushing the envelope lends itself to creating a dynamic environment for our group. We are very happy to have her on board.”

For more information please contact:

Paul Pannone at 516-312-0090

Paul@ewednews.com

Is Branding Still Important?

July 2010

I have been reading some interesting things lately about branding and the Wedding Industry. For years now I have been telling you how important branding your business is, and to a certain extent in your local market , it is.

Where I see it beginning to change in on the larger national level.

Let’s take a look. First you have things like Vera Wang banding together with David’s Bridal. That pretty much dilutes her brand to smithereens. She has done the same thing with her line for Macy’s. Once a brand that epitomized luxury and understated elegance, the Vera Wang label now is within reach of anyone.

While we are on the topic of bridal gowns…

I recently interviewed several of the bridal salons that I have worked with over the years. These salons all carry both moderate and couture labels. The one thing that they all said was that brides were no longer seeking a specific label of designer but a particular style and price point. As opposed to saying, “I am looking for a Reem Acra” they are more like to say I want a trumpet style in the under $1000 price range.  This is a strong departure from just a few years ago when high end brides would often identify themselves on forums as being “ A Reem Bride.”

I am getting a sense of this happening across the board. With such a glut of wedding vendors in the market place today, brides are finding what they want in a variety of price ranges. Those labels don’t mean a lot anymore.

Take for instance invitations. Having Crane invitations once said a lot about your wedding. Now  brides just buy Crane paper and print then at home.

As the average budget for weddings is dropping due to the current economic stress, the label, it seems, has been the first thing to go.

What does that mean for the small local vendors?

For one thing, it means that you can no longer depend on the lines you carry to draw in clients. You are better off trumpeting the fact that you offer goods and services in multiple price ranges than advertizing your lines.

As for branding your own business, I think that is still important in a local market. But you had better be doing it on customer service rather than price. Build your brand and your reputation around an image of being the most dependable and honest vendor in your category. Brides know they can get anything cheaper just down the lane, but it is still true that for this occasion they are willing to pay a bit more for peace of mind and anything to relieve stress.

Here is one tip, go back through you testimonials and rearrange them putting the ones that compliment your customer service closest to the top.

Get in the habit of asking your brides what you can do to make their planning easier? It could be something like if you are a florist you can arrange their linen rental for them.  First, you have made their planning easier but you should have also made a little extra coin on it.

Photographers; you could offer to recommend, even set up consultations with make-up and hair professionals for your brides.

Band, DJs, are you recommending dance instructors?

The beauty of all this is that you are offering them help at a time of certain stress in their lives without it costing you any coin, just time.

You won’t have to cut your prices if just holding their hand gets you the sale.