marketing consulting for wedding professionals    Writing, branding, logo design.newsletter design

Branding. A New Approach.

Because of some client interactions of late, I have been thinking a lot about branding. Once again, my favorite magazine , Fast Company is right on time with just the inspiration I needed in an article by Jake Zucker, Proof in the Eating.

Zucker followed the process when a cutting edge consultancy firm took on a not terribly cool small business. There where some great branding take-aways. (Yes the small business is a mall restaurant chain that has absolutely nothing to do with weddings but what have I told you about looking outside the box for branding and marketing ideas. Besides, they have the same demographic you do!)  ;-)

One of the things the consultants suggested was -

know your client first then work backwards

So simple but so brilliant. How many of you started your branding from who you were and what you wanted to project? Who cared what the target market wanted!

When the big kids set out to brand a company, the first thing they do is build complete profiles of the subsets of people in the demographic for the client. They give them names and faces and get to “know ” them. Then they start to build the profile of the business to appeal to those subsets unique problems, desires and needs.  They take into account the way they are attracted to the companies goods and services and the way in which they want them delivered.

How smart is it to have your branding appeal to 50 something crafters when your demographic is 28 year career women that live in a large city? Or building a sleek, clean industrial looking brand when your brides are more likely to follow NASCAR that Fashion Week?

You have to think deeply about who your real client is.

Another point they made…

Millenials value brevity

I see way to many websites that have page after page of the written word. Man, keep it short and sweet, use bullet points and illustrations where ever possible.

Your website and marketing material is to attract there attention. In our industry, you are going to have to have some one on one conversation to seal the deal. That is when you can get into all the details and nuances of what you do.

One more tidbit…

You can’t pick your signature item, your clients will pick it

I know you want to do just the full package, or only want to do fondant cakes, or only plated dinners instead of buffets; but really people, your clients are going to tell you what your signature is. It’s the package that keeps getting booked, or the cake with the ruffles that you are sick of, or they love you as a day-of planner because you have the reputation of saving the day.

As children, we were taught to work on our weaknesses. Bullshit! Why, so you can bring them up to a level of competence? I say you throw out (or farm off) those things that you aren’t excelling in and focus all your attention on the things you are already good at and become great!

In short, listen to your clients about what you do best, your signature item if you will, and become even better. Build your business around it.

One more thing, this one from me.

Our target is constantly evolving, your brand and your business has to evolve with them.

 

Thoughts on Branding: Wedding Planners

We work in a very diverse, very curious industry. For many of us, it is no simple task to clearly define what we do. Oh, we grab the convenient handles and think it ‘sort of’ fits, so we go with it.

I think the place it is most evident is with wedding planners. After a deep conversation with a close friend, that just happens to be an amazing wedding planner, I started thinking about how badly most wedding planners express what they do. Face it, they all do it differently but, damn, if their websites don’t all sound the same. Yep, even hers, and I built it. (Yes C, we will be re-writing your copy)

what wedding planners really dream of

what wedding planners really dream of

I have a planner that has sought me out to help with her branding. Now it is time in the process to get inside her head, to find out what she really does. I am excited to put her superpower into words.

Let’s take the example of C, my planner friend. She doesn’t design events she plans them.

What she does is:

  1. Listen. She listens and hears what the bride envisions. Because she listens, she has a unique ability to see the brides vision and understand what is important to her and why.
  2. Translates. She takes the brides vision and puts it into words that wedding professionals understand. She can communicate the bride’s vision in a way that most people outside the industry simply cannot. I told her she is the Bablefish of the wedding world.
  3. Sources. Because she understands the vision and the why behind it, she can send the bride to the right sources(wedding professionals) that can execute her dream on her budget. She also understand the bride’s personality enough to pair her with the vendors that she will get along with.
  4. Logistics. That is really her forte; who, what, where and most importantly, when. She can see the plan and the steps to get it all accomplished on time and on budget.

No where has she designed anything. The bride designs it, she makes it happen.

Wedding planning isn’t about what linen goes with which flowers. It is about executing a plan. Today’s bride usually has a pretty clear picture of what she wants her dream day to look like. She has been busily pinning her way there for months. What she doesn’t know is how to make it happen.

Now look at someone like Preston Bailey. He freakin’ DESIGNS!  he doesn’t claim to be a planner, in fact, he usually works with one.

One more example:

On-site Wedding Planners. They are there to help orchestrate what goes on in their venue. Nothing more. They aren’t there to help with invitations or time lines or budget spreadsheets. So why to they have the same “title” as C?

Back to the original premise of this article. Does your branding and marketing express what you really do, or what you think brides think you do?

Take a few minutes and sit down and brainstorm exactly what you do for your clients. Take it from initial meeting until you finally kick your shoes off after the wedding. That is what you have to put into words for your branding and marketing. Stop with using a mindless checklist in your marketing, tell me what you do.

Maybe I watch way too much HGTV, but why don’t we start taking our cue from the words the building trades use. Wedding General Contractor, Wedding Stylist, Venue Co-ordinator.  Or the movies: Producer, Director, Set designer, Costume design.

Like I have always said; branding is more than a logo. It is an important part of you marketing and it deserves your thought.

Logo Design

It seems that more and more clients are coming  my way without any real branding. One of the pieces of your branding puzzle is a logo and graphics to go with it. Another piece of the puzzle is marrying it into the look of your website. Easy peasy when you have the same team doing them.

logo for caterer

This little number is for a caterer that specializes in updated Southern Classics. How better to represent that than a diner plate. To finish up her website we created a gingham border to match and a bunch of juicy cherries as icons. Check out the full package on her website.

 

 

 

 

logo for wedding planner

Mary Beth came to us with no logo and no website. I picked her brain a bit and this is what came out.

If you will notice, the fonts are both Google web fonts so they could go in her website when we built it.

 

 

 

 

custom shopping cart icon for florist

This one isn’t really a logo, just a bit a graphics for a florist that wanted to promote her new “Order Online ” page. Still cute though.

 

 

 

 

 

 

Here is one for an invitation company

Southernmost Weddings of the Keys

When wedding planner and officiate Mary Beth came to TLAB she had nothing but a name and a url to market her new venture. Because she was in Key West there had to be some aspect of “beachy’ to her branding but something like that can so easily go over the top. Elegant was the other thing she wanted her marketing to express. I think we nailed it.

We started with a logo.

Logo design for Key West wedding planner

 

 

Added a landing page.

custom coming-soon page for new website for Key West Wedding Planner

And finally a website.

website for wedding planner

 

Does your branding or website need a new look? Give me shout.

Southernmost Weddings

When wedding planner and officiate Mary Beth came to TLAB she had nothing but a name and a url to market her new venture. Because she was in Key West there had to be some aspect of “beachy’ to her branding but something like that can so easily go over the top. Elegant was the other thing she wanted her marketing to express. I think we nailed it.

We started with a logo.

Logo design for Key West wedding planner

 

 

Added a landing page.

custom coming-soon page for new website for Key West Wedding Planner

And finally a website.

website for wedding planner

 

Does your branding or website need a new look? Give me shout.

Branding. Are You Confused?

The topic of branding has been nudging me a lot lately, sort of like my cat does when he wants attention. I have talked a lot about branding in the past; about what it is and why you should pay attention to it. It seems that recently branding has become one of the darling buzzwords of the industry and creating your personal brand is all it takes to become a gajillionaire and land your own TV reality show. Gah!! What are you thinking?

 

Here is what branding means to me.

 

Branding is the visual (or auditory, think Intel) signal that triggers a response in people. That response should be the instant recall of all you do, have done and stand for. It should imediately evoke in them a knowledge of your style and place in the industry.

It is not enough that they recognize ‘it’, they must recognize everything for which ‘it’ stands. What’s more, it had better ring true.

You can’t hang a shiny new upscale logo on a meat and potatoes caterer and think you are suddenly upscale. First you have to earn it. The same thing works in reverse.

 

It doesn’t matter whether you are just starting out or are well established, your visual trigger, or brand, has to represent the whole backstory. It has to tell the tale.

There is only one way for that to work, you have to know the backstory, you have to know who you are and what you stand for. What’s more, you have to be honest about it to both yourself and your consumer. Today’s consumer can smell a fraud a mile away.

 

You see, it isn’t really the visual signal that matters, it is what it represents.

 

You know me, here are a a few examples.

I work with a association of wedding vendors. They have established over time an repetition a solid brand represented by a certain red circle logo.  New board comes in, hate the colors and wants to change the entire look of all the marketing material.  I got to test this out last month at a series of bridal shows.

I would first hand out a piece of the new marketing material and the response would be the typical bridal show blank stare.  I would then hand them a piece of the old collateral and the response was one of immediate recognition.  They not only knew the association but had been to its website and loved it. All it took to change the response was a single red dot icon.

What do you think, should they lose the red dot device?

 

I am working with another client, a caterer who started out as a meat and potatoes, simple fare kind of operation.  Over the years  her business has grown dramatically. She has established a reputation that is trusted as a qualified professional operation and she has hired a wonderfully creative chef. She is now able to offer a decidedly upscale, gourmet type of cuisine. Unfortunatly, her logo still evokes pot roast instead of fillet with truffle butter. There is nothing inherently wrong with the logo. It is just that in the minds of potential customers is still means pot roast.

The challenge is, to create a new logo to represent what her company has evolved into without losing the positive response that already exists. The backstory has evolved, the visual trigger has to as well. The plan is to subtly change the logo, keep the colors and redo the website and copy.  I’ll let you know how it goes.

Then there is the dear friend that has built a personal brand with out even thinking about it.  What logo and branding there is came about more by chance than design.  You have all heard me talk about eWedNewz and Paul Pannone. His brand has skyrocketed in the last year just by relentlessly doing what he does, by always being true to himself and never being afraid to put it out there. Today, newz with a “Z” means something. It means edgy, honest and unafraid. He didn’t go into this with the goal of claiming the letter ‘Z’ as his own, but it got hung on him and he is running with it.  In this case, he built the backstory, the brand if you will, and the visual icon just developed.

A great logo and the right colors aren’t going to make you or break you, what they stand for will.

 

Soul. Does Your Product Have it?

Soul is a quality that is tough to define. Some products have it and some don’t; it is a uniqueness that makes it easy to fall in love with. It is a certain something that sets it apart from the herd.

Mini Coopers have it, so does Harley-Davidson.

I am rereading one of my favorite books on trends and came to the section on soul and it got me thinking of it in terms of wedding products and marketing {OK, I know, what doesen’t get me thinking in that direction}

I think the way it translates to us is in the uniqueness, that certain je ne sais quoi that our work has that no one elses does.

I came upon a photographer recently and showcased her on my other blog. There is a quality, a something that is undefinable in her work that transforms it for me from photography to art. I find myself looking at images now and wondering what Rene would have done with the subject.

I know a local cake designer that has it. She follows no trends and always goes her own way. Amazingly, her cakes don’t look appreciably different than they did 25 years ago when I first started decorating, but they still have it. They are still stunning in their grace.

It is difficult to see what it is that sets you apart. Your clients and your competetors can see it. So can your admirers. You have to find out what it is about your work that makes it what it is. What gives it soul? It was only yesterday while cleaning out some files that I figured out what it was about my cakes that gave them soul. Darn shame I’m not still doing cakes.

Once you figure it out, your job becomes using that quality in all of your marketing. Your print, your copy, your shop,  your website and every customer interaction should must capture that essence.

Here is just one example of using it to flavor all of your client interactions. Most Mini’s are custom build which takes up to 12 weeks. On their website you can “Follow my baby” while you wait. Now that line wouldn’t work for any other car, but it works brilliantly for the Mini.

You can continue to dillegently market to the mediocre middle or you can find your soul and your calling and build a tribe around it. Do it and watch your business skyrocket with clients that not just want your product, but love it beyond measure. Aren’t those really the people you want to attract?

I hope I got you looking for the soul in your product.

Bowls by Storykeeper

Cake by Dessert Designs

How to Tap High End Brides for Fun and Profit

Sometimes you have to watch closely, sit silently and just listen to know what is coming.

I am watching what happens when the White by Vera Wang line debuts at David’s in February. I am curious as to whether her couture line will become simply a marketing tool. If it does, what directional signs will that portend for the rest of us?

The gap between the wealthy among us is growing at an ever-expanding pace. In 2008 it was already on a par with the gap during the Gilded Age; this according to the Economist from a study by economists Emmanuel Saez and Thomas Piketty

America’s super-rich (0.1%), they found, were earning about 8% of the country’s total income at the end of the period—the same share as during the Gilded Era of the 1920s and up from around 2% in the 1960s.

You read that right 0.1%, one tenth of one percent, that is a tiny amount of people.

A recent quote by the master of all things wedding data, Shane McMurray of the Wedding Report ties in to this;

I’ve been saying this for years that 71% of couples spend at or below the average,

As the number of people in that category of top income earners continues to shrink and the rest of us continue to see our tangible income dive due to inflation, will that 71% that McMurry mentions grow even larger?

What you see in the magazines and on shows like Platinum Weddings are a tiny microcosm of what is actually going on in the real world of weddings. Even at 29% that is a small number of weddings. If you really crunch the numbers you will find that only a small part of that number are throwing $100k weddings and above. Tiny.

This also from the Economist,

as people get wealthier they tend to devote more discretionary income to what are called “positional goods”

“positional goods” that translates to brands and labels

Let’s take all of that and look at what Wang is doing.  Her brand is undoubtably a market leader in the wedding world, but the market for that product is shrinking. If you read further into the Economist article, you will find that there are real chemical changes in the brain tied to Keeping up with the Jones’ . By creating this lower priced line that will be available to a much greater part of the market Wang is tapping into that chemical release associated with keeping up with the Jones’.

The problem is, that chemical fix will only work as long as the main brand, her couture line, continues to be a beacon of style, money and power. With fewer and fewer people buying the couture gowns does that part of the line stay profitable? Probably not.

The result becomes that she has to continue to create each season a line that will most likely not be profitable just for the sake of magazine shoots, freebies to people on red carpets and the buzz created on the runway. In short, the line becomes a marketing tool to keep the lower priced line selling.

Now isn’t that interesting.

How does that translate to you?

No one will really dispute that Wang has transformed the look of bridal gowns, nor can you dispute that she is one savvy business women. Who better to take your cues from?

Continue to create the magnificent over the top designs that most of us thrive on creating, use it for PR, buzz and press. Then create a line of product that is more attainable for the masses and tie it to your brand. Then sell the shit out of it.

Draw them into your website with the mesmerizing sparkle of the unattainable, then lead them to the line that they can afford.

It might not be as glamorous as shifting all your efforts to doing only Platinum weddings but I bet it does a better job of feeding the kitty.

Food for thought, gang, food for thought.

On the upside, you still get to create the gorgeous stuff you love to create, who cares if it sells, it’s job is only to create buzz for  what does!

Re-invention and Marketing

I have been thinking about this comment of mine on a recent eWedNews article:

The vendors that I see showing real improvement are the ones that read the writing on the walls and decided to zig while the rest of the industry continued to zag

Well, as a result I did some deep thinking about a few of my favorite re-invention case studies, and you know what, it wasn’t the basics of their business that changed so much as how they looked at them and how they marketed them.

It’s kind of like the girl that never gets noticed until the makeup artist gets ahold of her and shows her that by highlighting her eyes instead of her lips she turns into a knockout. Same thing.

Both of these companies just shifted their marketing. They pumped it up and highlighted different aspects of what they had already been doing to appeal more to today’s brides.

Take a look at your own business. What parts are hiding in the shadows that would really make you stand out? Is it time for a little rebranding of your own?