I had an interesting conversation with a new client recently. Part of my review of his marketing strategy included asking him when he last updated his website. His answer startled me; he hadn’t updated anything in over a year!

I’m sure you are thinking big deal but this really is a big deal. In the case of this particular client, a caterer, he hadn’t even changed the prices on the posted menus. If you have bought anything in the last year like oh say food or gas then you know what has happened to prices. What do you think having to live with year old prices did to his bottom line? Exactly.

When he told me why he was doing that to his business I was even more stunned. He hated to call the webmaster to change anything because it cost an arm and a leg. Sound familiar? I am dealing with the same situation with an organization where I am a member of the board. This is lunacy.

In today’s culture a website has to be a dynamic, current, ever changing entity. Today’s bride can smell outdated at thirty paces. I’m not necessarily talking about changing the over all look of a site, although that should be done every 2 to 3 years. I am most concerned with you keeping the information up to date.  Are you a wedding planner that only has pictures of weddings you did 4 or 5 years ago on your site? Why not the images from last weekends wedding? I know, the webmaster again, right? What about you florists, those bouquets look a little out of date do they? Are you representing your business to its best advantage? Probably not.

With the tools and products on the market today there isn’t any reason why you should have a website that can’t be quickly and easily updated BY YOU at the click of a button. If your web designer is telling you different he is holding you hostage to old technology and stuffing his wallet at your expense.

I also have clients that have come to me with a perfectly good site that was in fact built so they could update it but they never learned how. WHAT??  Come on, that’s such an easy fix I almost feel bad telling you. If you need to learn how to use the website you have, call whoever built it, offer to pay them for their time and have them sit down with you and teach you how to use it. How do you think I started learning all this stuff oh those many years ago?

I’ll tell you something else, most web designer will get a kick out of showing you all the nifty bells and whistles in your site. Remember, they are techies, this stuff excites them as much as that new source for the perfect ribbon or staffing solution or newest gown collection excites you. Let them show it off. Something else to think about, if you buy a new website make sure that a complete one on one tutorial is part of the package. That site doesn’t do you a bit of good if you can’t use it to its full advantage.

Technology is moving at light speed. The days of building a website and forgetting it are over. Remember, that is where you potential customers are looking for you.  Can you afford to show them you are outdated and out of sync with their world?

If you would like me to review your website, just drop me a line. If I get enough of them I may just do a column reviewing them next month, with your permission of course.

I talk a lot here about social networking and word of mouth marketing.  I ran across a recent report from BIGresearch that finds that 94.2% of consumers regularly or occasionally give advice about products and services they purchased, and 90.8% regularly or occasionally seek advice about products and services before making a purchase. Are you doing anything to harness the power of WOM advertising?  Or are you running in horror that someone might post a negative comment?

When you go online to research a product or buy something don’t you always look at the customer reviews? I know I do. I wouldn’t even think about buying something on EBay without considering the Seller’s rating. When was the last time you bought a book on Amazon and didn’t read the customer reviews? What are you doing to give brides a way to check out your fabulous reputation? Hoping they post on theKnot.com? Asking them to tell all their friends? Come on. The only time most people are going to go out of their way to post about you is if you made them mad. “Going out of their way” was the key phrase in that sentence. How about making it easier for them?

Let’s look at EBay and Amazon. When I buy something on EBay I quite often receive a follow up from the seller to post a positive review to up their rating. They always include an active link where I can post my rating. Do you do that? If you did, where would they post?  Look at any book on Amazon and there is a link to “Review this Book”. It is right out there, easy to find and for the world to see. Even blogs do this. At the end of every post is a cue to “Post your comment”. It is all about making it easy for the people you please to spread the word. Trust me, the ones you anger will find a way no matter how hard it is. (More on that later)

I met with my web designer and am having him enable comments on each one of my columns. I’m making it easy. I want to know what you think and I want you to know what my other readers think. You should be doing the same. You need to have a comments page on your website. It needs to be easy for everyone to find to both post and view. Since it is on your website you control it and have the ability to delete something if you need to. You also need to follow the lead of the EBay sellers and send a follow up email with an active link to each of your clients encouraging them to share their experience. You have to prod them to post. . By having it on your website, front and center, it lets your potential clients know that you have nothing to hide. “Yes, please review me. I have ever confidence that you will be happily satisfied.”

I have said it often enough that you should know it by heart now; today’s brides trust personal recommendations far more than advertising. How far are you going to use that bit of information? A marketing site I read made the comment that anyone can post one or two positive testimonials, but who can argue with one or two hundred? Give your potential clients the personal recommendation of as many happy clients as possible Yes, there is a good possibility that the random negative comment will show up. I want you to know two things about that. First, like I said if it is on your site you have control and the power to remove it. Second, I hope you will read it and learn from what was said. It may sting but you need to know what is being said so you can fix it. It is how we improve. Better that a disgruntled bride limits her negative comment to a site you can control rather than go completely off the deep end like this young lady did. http://angrybride.proboards107.com/index.cgi Yes I buried that url as far into this article as possible but feel free to post there. I’m all about transparency.

I just handed off a new site to a wonderful client, Sarah Morris.  We had recently built Sarah a new site for her company, The Something Blue Shoppe and this was a sister site for her prom shop, Something Blue Too.

Sarah wanted a site that carried the basic look of SBS but with more punch for a younger audience. Since she loved the way the first site worked she asked that we use the same CMS for the prom site. Both sites were built on the same Premium WordPress theme with a ton of customization.

Here at the Agency we build websites for small, very small, businesses that are sick of paying some web guy to update every little thing on their site. We build websites for clients that don’t want to spend an arm and a leg but know they need a great site, which is connected to social media and does amazing things for their search. We build these sites for clients that aren’t web-heads, some of our client have barely mastered sending an attachment with an email.
So therein lays the one thing that makes us different: our sites are beautiful and functional on the front and elementary on the back.

The Proof is In Our Clients Reaction
Last night I had a client meeting to do the final tutorial and hand off on a site we had built for a wedding association with over 200 members. Everyone involved is an over worked small business owner that volunteers what little time they can to run and grow the association. One of their goals was to have a site that they could mange themselves. The also wanted some fairly heavy backside integration with membership subscriptions, a private blog and an integrated email newsletter system.

At the meeting was a florist, a transportation company owner and the associations one paid employee, a part time accountant.(hardly the most techie bunch) I had created a manual for the association with all their passwords and the how to information on all the different parts it took to put the site together. In under an hour, all three of the attendants were blown away by how simple the whole thing was to manage. From managing the member roster and the email newsletter to pulling reports about subscriptions (the money part) to updating and adding new content to the site my clients were having an “I could have had a V-8” moment!  Why had they not done this sooner?

We had already blown the rest of the members away with the look and functionality of the public side, now we had blown away the association officers with the stunning ease of the backside. SCORE!

“Thank You For Making This SO Easy”

That is what I love to hear and that is what they said when we were done. What your website looks like is only half of the battle, the real beauty of a website from the Agency is what you can do with it all by yourself.  For a long time I struggled with my
consulting clients trying to get a website that worked for them, so we began to build them. We know who our clients are and that is why we build them the way we do. We know their skill level and we know how little time they have to devote to their site. We don’t build sites for geeks; we build site for small business owners that already have their plate full and are sick of getting their pockets picked by traditional web design firms.

Let me know when you are ready to move your site to this new way of thinking.

See for yourself. TWESA.com

There are so many things that go into propelling your blog or website to the top of search. One of the things that so many people forget is the basic structure that supports it all. So hung up are they on keywords and shiny new tools like Facebook and Twitter that they think that site structure itself isn’t important. Maybe that explains why so many people are still struggling to make their flash site search. You can keep throwing money at self proclaimed SEO experts but unless you have the proper foundation it won’t really make any difference.

You know by now how strongly I feel about using WordPress as the content management system for not only your blog but your entire website. There is more to it than just that. Not all WP themes are created equal. As they say “the devil is in the details”

You need a team that understands all the nuances and details behind all of the themes and what makes a great WordPress blog/website. A team that knows how to find the one theme that will not only work for you in terms of look and content layout, but more importantly how each of them is inherently optimized to behave and react in a way that the search engines expect. You need someone with a deep understanding of how the search engines work. Additionally you need someone that knows which plugins, set which way are going to add to your search mojo. And most of all you need someone who can create a great look, so that you grab the interest of the visitors the search engine delivers.

Let me tell you a little story. Last Friday we set the Wedding Dish to maintenance mode and rolled it to a different WP theme. Over the course of the next 24 hours we dressed it up, added a plugin here, tweaked a bit there and set it back to live. By Sunday, the unique visitors had increased by 20%! What’s more, the number of page views per visitor and time on the site went through the roof. That is overnight folks. We did nothing, not one thing to the content. This is purely the power of the right theme, optimized correctly with a look that engages the site visitors. Those numbers have continued to climb each day since and I don’t foresee that changing anytime soon.

Here at the Agency, we have assembled a team with the experts that understand the power of Wordpress and how to build a site that can harness that, an award winning graphics team that can give you the look you need to keep you visitor engaged and express your brand and the deep background in the wedding industry to understand how to appeal to today’s brides.

So tell me, what is stopping you from rebuilding your foundation?

Announcing release of Kertesz² our new WordPress based full dialog website for Professional Photographers. Featuring an easy to configure landing page and impressive dynamic image content gallery Kertesz² offers style and ease of use. Kertesz² is an excellent full featured stand alone website, or ideal companion configured to enhance and increase the search rank of Flash based photographers’ template sites like Bludomain. Kertesz² is provided to you fully setup, tested, SEO optimized and integrated on the webhost of your choice. It can even allow your existing site to remain in place, while your new site is being completed.

Take advantage of our introductory special between now and July 20th For this limited period you can buy Kertesz² for only $297 not the regular $397. Be quick this offer expires 11:59pm 7-20

Click here and use coupon code KERTESZ2INTRO

Photographers have long been considered visionaries of our industry in terms of internet marketing. They were among the first on the web and the first to see the value in the heavy use of images in marketing to brides. But in choosing their website platform they have faced a dilemma, select a Flash template like Bludomain for its optical appeal or choose a standard HTML type site sacrificing optics but getting much better search engine traffic. They know they need a visually beautiful site to show off their images and talent. But the brides, over 90% of whom use Google to help plan their wedding, never see the photographer’s website in the search listings. Kertesz² is the remedy

Building on the inputs of our clients and the advancements in WordPress over the last year we have totally reinvented Kertesz, with Kertesz². The code base is all new! (and 30% larger.) Fully compatible with WordPress 2.8 and using all the 2.8 features. Compatible with the past and even better, it takes advantage of today’s new features in an even easier to use and customize theme. If you are currently using WordPress it is easy to add Kertesz².

Using the technology of Kertesz² we have increased our clients website traffic 500% in less that 4 weeks. We have even taken brand new domains to front page Google search search results, also in less than a month.

Kertesz² retains all the features of the old Kertesz, updated. Better, more interactive, easier to design main page options, improved photo galleries and contact forms. Easier to style and with more impressive graphics. If you already have a Flash based website, like Bludomain, with the inherently poor search potential, Kertesz² can easily replace your splash page, making it easy to add search friendly content, integrate your blog and Twitter and Facebook feeds and rapidly move your existing Flash site towards the front of Google.

Regardless of your situation Kertesz² will increase your site traffic and prospective clients. If you have any questions just send me an email.

Last year we began pioneering the concept of using WordPress not only for a blog, but even better using it’s content management system for a full website including the blog. Our clients saw instant search marketing results. Plus the new found ability to manage their own websites with lower costs. The win-win of a web/blogsite.

For the last few weeks I have been working to add a shopping cart to a new WordPress web/blogsite I am creating for a friend. We are doing the full site from art to design to programming/implementation. The purpose of the site is to market Trollbeads. The goal was to have a small business affordable website, that can be managed by the business owner and with superior front page organic search results, so the choice of WordPress was pretty quick.

But what for the cart? Third party shopping carts even from Yahoo or GoDaddy can cost $50 to $100+ a month plus transaction and processing fees. We wanted a less costly option with better styling options. We looked at ZenCart, osCommerce and WPe-Commerce. All of them were good and provided an excellent low cost self hosted cart with the ability extension. I was familiar with ZenCart from some other projects but wanted to try something a little different and that would not have the standard Zencart look.

WP e-Commerce is what we used for Trollbeads Trail. Like many WordPress plugins, it is free with full functionality and the upgrades with a grid layout and really cool drag and drop cart are very inexpensive. It is a little complex to setup (all shopping carts are to some degree), but very straight forward once you understand the application’s terms (the developers are from New Zealand).

The finished look is outstanding and the SEO power over the first 30 days has been even better than expected. So much so that we cloned it for a second site for the same customer replacing the existing website for her jewelry store, Santa Fe Trail Jewelry.

This is excellent for anyone wanting to increase their item sales or rental potential while keeping expenses as low as possible. Take a look at the finished site, remember it is all WordPress even the shopping cart, and let us show you how we can put this feature to work for you -

It is well recognized that to convert a prospect to a client requires a dialog.  In the past that had to be done with a personal presentation, conversation, a phone call, a series emails or a combination of all.  The website was just a static information resource.  Now we have advanced the website to be a large page of the dialog, to become a Dialogue-Site.

A Dialogue-Site will,

• Allow for the simple additions of new information, images and files.  Done as easily as creating and sending an email.
• Integrate your blog within your website, directly increasing the ranking or your website and reducing traffic leakage due to people’s resistant to click into new sites.
• Dynamically, automatically display featured content in different locations on main page and other pages within your website.
• Allow site visitors to rate your content and even post comments.  Even support comment threading allowing true discussions to evolve on particular subjects.
• Automatically post notifications of any new information to Facebook profiles and page and Twitter.  Yes your website will automatically Tweet your changes and also post your Tweets to the front page of your Dialog-Site.
• Create XML sitemaps, save them and confirm notification of Google, Bing and Ask search engines to retrieve the new sitemaps.  All automatics every time you make a site change.
• Built-in social media links on every page allowing your site visitors to bookmark and note your site on their social profiles and within their favorite social media/networks.
• Site content syndication.  Allow off site subscriptions and reading of your site and its content updates via feedreader or direct email.  At not cost to your or your subscriber.
• Easily add new features and pages.

Find out how to get your site to be a Dialogue-Site

See an Example of a dialogue-Site

When the Tennessee Wedding & Events Specialists Association decided to replace their old website they had a long wish list. First it had to appeal to a very web savvy target market and be easy to use across multiple generations.  It needed to be updatable and expandable.  It needed to be fully optimized for both social media and search and compatible with mobile devices. It needed to integrate membership accounting functions such as membership applications and online renewal. What they chose was a website built entirely on a WordPress platform!

TWESA turned to the experts at the Agency@Think to find a solution. What they got was more than they expected.

TWESA.com is a full website including extensive galleries, blogs, video and member listings all built on a WordPress platform.  It is fully integrated into social media such as Twitter and Facebook, even the calendar has its own RSS feed.  This is just what visitors see.On the non public side, members are able to post to the site as well as update their listings.

The Agency@Think included a member’s only blog that functions more like a Facebook wall or a Twitter feed. Since the private blog is fully optimized for mobile devices, members can use it as an instant way to communicate with each other while working an event. The importance of having a private one to many back channel means of communication on a busy event day is priceless.

Also an important factor in choosing WordPress was the ability to incorporate membership accounting functionality. The site now has the ability for new members to apply and pay online, members to renew or upgrade online and automatically bills members when their annual dues are up. The system generates full reports on member billing and accounting activity; eliminating many dollars previously paid to an accountant for billing and record keeping. Because WordPress integrates so easily with so many plugins, the Agency@Think was able to set the payment function up completely with in PayPal eliminating the need for and expense of a traditional shopping cart.

Search Engine Optimization is important for any website. Previously TWESA had been paying over $200 a month for SEO. With the new site, because it is built on the semantically correct WordPress Platfom the site is virtually self-optimizing. With each new post or listing the site’s search power increases. But at the end of the day it is results that count.  The new Dialog-Site website has increased search engine referrals over five fold in just its first 30 days, with no additional advertising or other time expense.

According to Vicki Sanders, President of TWESA, “When we started this project I don’t think we fully grasped the possibilities. The Agency @Think understood our needs and not only showed us what was possible, but even added functionality that would benefit us that we never even knew existed. Many of our members have WordPress blogs that they loved. So we knew how well WordPress worked for that but we were surprised at how well The Agency@Think was able to use WordPress to build an entire website on those strengths.”

Way back in 1998, blogging was born and in many ways is responsible for the kick off of the whole Social Media shift. Estimates vary from 77 million up to 112.8 million blogs out there. In the Technorati “State of the Blogosphere 2008”, citing the McCann Report it is estimated that 346 million or 77% of internet users read blogs regularly and that worldwide 184 million people have started a blog.(March 2008).

What caused this exponential growth? For one thing, the tools became available to make every man, woman and child, no matter how technically challenged, a citizen journalist. From free to cheap, anyone could now pop their own page up on the web and let their thoughts out into the wild. That single thing began to change our world.

Before blogs, the information available to the average citizen was controlled by big media or entities with deep enough pockets to buy and maintain a website. Today, that is no longer the case. Blogger (Blog Spot in the early days) wasn’t the first blog platform, but is certainly the one that sparked the revolution for the average man. For absolutely no money and in as little as an hour, anyone with an internet connection could have a web presence.

My how that little seed has grown. The technology behind social media has been growing as fast as the number of blogs. Led by the technorati among us, newer, better and faster tools are being launched on an almost daily basis. The brightest constellation in the blogospere today is Twitter, the micro-blogging platform. In posts of 140 characters or less, anyone with a bit of wit or wisdom and a touch of dedication can become a rockstar in their field.

Let’s look specifically at the wedding industry. Today blogs platforms have become sophisticated enough to replace websites. This site is built on a blog platform. For years small wedding vendors have struggled with their web presence, often held hostage by their web designer over any changes. Web sites were an expensive proposition that once launched, rarely were updated. By using a blogging platform, the ability to update a website at the click of a button is with in the reach of anyone willing to devote the initial time to learning the platform. Unlike the old days, that learning curve has been shorted to a few hours. On a simple to use platform like WordPress, anyone can be confidently in control of their own web presence in a few short lessons.

Why do you need any of this? Well we know that our brides are on the web, we also know that the single best way to get them to find us is through search. The best way to get good search rankings is by having lots of great, search friendly content. The more often that content is updated or added to, the better. That spells one thing, blog.

If you read yesterdays post than you already know that blogging is about sharing. My advice is to use these new tools and this new media to share your passions. You have 346 million potential readers.

Here is some further reading on blogs and blog statistics if you are interested.

State of the Blogosphere 2008

Wikipedia