Web design by thinkllike a bride   marketing consulting   other sservices

Market Local

Want to know where to put your marketing dollars?

Think Local!

How much money do you waste advertizing in places like the Knot, Party Pop or the one I find most ridiculous, Grace Ormond? Do you really think your brides are there looking for the florist to do their bouquets? or their cake? or their DJ? Please.

OK, let me ask you in a different way. Do you think you are smarter than Google? I found this quote in this month’s Fast Company

Google covets the $140 billion local ad market.

If Google covets it there is only one reason; because it works. it will work for you to.

Last week at Blog Camp I was asked where and in what order wedding vendors should put their marketing dollars. Here you go:

  1. Your own website.
  2. Your social media (use it to point back to your site)
  3. Local wedding or event website. In NashVegas that is Ashley’s Bride Guide.
  4. Local Bridal Shows that have magazine and website tie ins.

That’s it.

If you have money left, think events and promotions.

I have only one caveat to this whole “only local” thing.  Wedding Wire may be a national site and I doubt seriously if you will ever book a bride directly off it, BUT it is worth the spend to have their Review Widget on you website. Brides trust it. In essence, that is money spent to enhance your own website, so it fits the criteria.

 

Of Fairy Dust and Pretty Pink Unicorns

I had lunch yesterday with friend of Think, Ashley King of Ashley’s Bride Guide.  Much of the conversation revolved around Fairy Dust and Pink Unicorns. It’s really scary how much Ashley and I think alike.

First up, Fairy Dust.

All you need to do is advertise with me and you will have all the brides you want.

You hear this from just about every sales rep you meet.  They know your marketing budget is small and they want all of it.  Sadly, you also hear it from the talking heads that represent the major players like the Knot and Wedding Wire. The truth is that no one place is going to do it for you, you have to spread your exposure out as well as you can and have it all point to the one place you truly control: your website.

All you need is a Facebook page.

No, again your Facebook page is just a sign post to your website. If you post all your content on Facebook they have no reason to go to your site and all that traffic goes to Facebook, not you. Facebook is important, don’t get me wrong, but it is only a piece of the puzzle

The Wedding industry is recession proof.

Wrong. While it is true that people will keep getting married, even that is less true than it used to be. There as been so much written about this, including a lot of it on Think, that I won’t bore you with it. Beyond that, the amount that couples spend is directly effected by the economy. When people are struggling to pay their mortgage and put gas in their car they aren’t going to spend $500 on a custom aisle runner or card box. They are going back to basics, back to what matters.

If you offer low end alternatives no one will buy your high end offerings.

Really? Nothing could be farther from the truth. Why would you purposely leave money on the table? More importantly, if you give budget brides a gateway into your offerings if they find extra money they may well buy your higher priced items.

 

Pink Unicorns

It was interesting that it isn’t only me that hears the constant cry of, “I only want to do luxury weddings.” ~sigh~

Long before I started writing on this public blog, back in the days when Think was subscription only, I began trying to dispel this myth. Yes there are some really high end weddings in America, but no where near enough to support every vendor that is chasing them. Yes the weddings that brides see in the major blogs tend to be high end.  Yes, a large group of brides want a Style Me Pretty wedding but not many can afford it. The problem is that when it comes time to write the check to make those weddings happen, very few (and shrinking) can actually ante up. When faced with the cost, most regroup and back way down.

Here is one more point you may want to consider. The really high end weddings, a quarter of a million and up, are being planned and designed by the people that have been planning and designing for that family or peer group for years. Not someone they found on the web.

“Wait! ” you say, “I want the $100,000 to $200,000 weddings.”  That market, the upper middle class, is the one that is shrinking faster that all others.

A recent article in the Wall Street Journal was addressing how giant Proctor and Gamble is restructuring to match the new realities and had this little tidbit.

In the wake of the worst recession in 50 years, there’s little doubt that the American middle class—the 40% of households with annual incomes between $50,000 and $140,000 a year—is in distress. Even before the recession, incomes of American middle-class families weren’t keeping up with inflation, especially with the rising costs of what are considered the essential ingredients of middle-class life—college education, health care and housing. In 2009, the income of the median family, the one smack in the middle of the middle, was lower, adjusted for inflation, than in 1998, the Census Bureau says.

The slumping stock market and collapse in housing prices have also hit middle-class Americans. At the end of March, Americans had $6.1 trillion in equity in their houses—the value of the house minus mortgages—half the 2006 level, according to the Federal Reserve. Economist Edward Wolff of New York University estimates that the net worth—household assets minus debts—of the middle fifth of American households grew by 2.4% a year between 2001 and 2007 and plunged by 26.2% in the following two years.

P&G isn’t the only company adjusting its business. A wide swath of American companies is convinced that the consumer market is bifurcating into high and low ends and eroding in the middle. They have begun to alter the way they research, develop and market their products.

Does that last sentence remind you of any high end wedding gown designer? It should, it’s exactly what Vera Wang is doing.

So what does this mean to you?

It certainly doesn’t mean you should give up, I am not trying to spout doom and gloom. It means that you may need to rethink your goals in light of what is really going on with your target market. Is there a way that you can offer some product to the lower end bride?  It is really smart to put all your marketing drive into getting a market that is evaporating?  There is money out there to be made, it just may not be where it used to be.

 

 

The Final Nail in the Knot’s Coffin

I have said it for so long that I am blue in the face:

The portals are dead and Google killed them.

Yet year after year, so many wedding vendors throw money at the Knot for ads that aren’t working. They throw money at Wedding Wire and every little portal website that comes along. Then they wonder why they aren’t getting any return on their investment. ~gah~

There was a time when the Knot really was a place for brides to go to get the information and inspiration that they needed. Today? uh, no. Why would they sort through pages of nonsense when all the have to do is Google exactly what they are looking for and get pages of very specific related answers. Even better, pages of images.

Finally I have back up. Today the Motley Fool picked XO Group(formerly the Knot) as their “Throw This Stock Away” pick of the week.  Below is the best quote of the article:

XO in general — and The Knot in particular — just aren’t as necessary as they used to be. Friends swap wedding service referrals for free through Facebook, and Angie’s List has grown into a powerhouse of vetted reviews.

Brides today are going to go where they already feel comfortable.

Now take a look at this quote about a stock they would pick to replace XO Group.

  • Google: XO relies on wedding service providers paying up to be featured on TheKnot.com. Despite all of the lifestyle site launches and acquisitions over the past four years, revenue has climbed just 22% higher at XO. Where are the advertisers going? My best bet would be Google. The search giant’s AdWords platform makes it easy to smoke out leads for pennies per click. It’s also hard to argue against Google at less than 13 times next year’s earnings.

I hate to leave you hanging at the altar XO, but I’m just not that into you.

What does all this mean to you?

In a nutshell, brides are finding information by searching on Google. If your website isn’t top notch and built to be search friendly, no amount of money you throw at advertising is going to do you any good.

Remember when I said “In 2008 we hit the reset button?’ Well this is one of the things that has changed. Ignore it at your own peril.

Oh and one more thing. If you own any stock in XO, I’d probably take the Fool’s advice.

“Gorilla” Marketing

I know that you have been following all my posts on Outrageous Marketing for wedding professionals. Well now you have to catch the video!

Stephanie and Jeff Padovani of Book More Brides have put together a series of video presentation, 6 Figure Wedding Business Summit and I was honored to be included.

When they asked what my followers would like to know more about, there was only one answer-Outrageous Marketing! So there you go, one hour of the full deal on how to market your wedding business “outside the box.”

I give you the lowdown on just what “Gorilla Marketing” is (hint: think of Gurella Marketing on steroids)

There are real world examples of wedding professionals that have used these ideas to market outside of the box with outstanding results.

I give you ideas on where to find the money to pull off some of this stuff without mortgaging the ranch.

It is all about how to fly your freak flag, how to show out, how to be down right flambouyant (even if you’re not) to get you and your product out there.

Come on along for a fun hour that will transform your marketing plan for years to come!

You can click the link in the side bar or just follow this one.

This is one you really don’t want to miss.

 

 

 

Soul. Does Your Product Have it?

Soul is a quality that is tough to define. Some products have it and some don’t; it is a uniqueness that makes it easy to fall in love with. It is a certain something that sets it apart from the herd.

Mini Coopers have it, so does Harley-Davidson.

I am rereading one of my favorite books on trends and came to the section on soul and it got me thinking of it in terms of wedding products and marketing {OK, I know, what doesen’t get me thinking in that direction}

I think the way it translates to us is in the uniqueness, that certain je ne sais quoi that our work has that no one elses does.

I came upon a photographer recently and showcased her on my other blog. There is a quality, a something that is undefinable in her work that transforms it for me from photography to art. I find myself looking at images now and wondering what Rene would have done with the subject.

I know a local cake designer that has it. She follows no trends and always goes her own way. Amazingly, her cakes don’t look appreciably different than they did 25 years ago when I first started decorating, but they still have it. They are still stunning in their grace.

It is difficult to see what it is that sets you apart. Your clients and your competetors can see it. So can your admirers. You have to find out what it is about your work that makes it what it is. What gives it soul? It was only yesterday while cleaning out some files that I figured out what it was about my cakes that gave them soul. Darn shame I’m not still doing cakes.

Once you figure it out, your job becomes using that quality in all of your marketing. Your print, your copy, your shop,  your website and every customer interaction should must capture that essence.

Here is just one example of using it to flavor all of your client interactions. Most Mini’s are custom build which takes up to 12 weeks. On their website you can “Follow my baby” while you wait. Now that line wouldn’t work for any other car, but it works brilliantly for the Mini.

You can continue to dillegently market to the mediocre middle or you can find your soul and your calling and build a tribe around it. Do it and watch your business skyrocket with clients that not just want your product, but love it beyond measure. Aren’t those really the people you want to attract?

I hope I got you looking for the soul in your product.

Bowls by Storykeeper

Cake by Dessert Designs

E-mail Marketing Refresher

Now that the bridal shows are upon us and you have gathered a nice little lead list, I think it is time for an email refresher course.

Um, you did gather your own leads at the bridal shows, right? I thought so.

  1. For all those new visitors to your website, let’s capture those leads too. Make signing up to your email lead list easy, have a lead generator on every page of your website and only ask for 2 things, name and email address. People are more like like to sign up the less information you require. (Your lead generator is different from your contact form. You can require more info on the contact form.)

  2. Use a good emails service, don’t try to do email marketing through your own email program. You will end up blacklisted. Instead use a qualified third party emailer. I am a big fan of A Weber and have been using it for years. The price is right and the service is easy to use. Yes, I’m an affiliate but only because I am also a fan.

  3. Use good, non-spammy subject lines. Your subject line may be the only thing people read to determine if they want to open your email. You should split test to see what kinds of headlines get the best response from your subscribers.

  4. Make your emails informative. Don’t just send out notices of sales and coupons. Give your readers a reason to open your email even if they don’t have a dime to spend today. The goal is to get your business top of mind when they do have money to spend. A good rule of thumb is 80% information and 20%pitch. If you look at my emails blasts, they are almost entirely information about what is new on the websites, but I include a link to my ebook and other services over in a sidebar.

  5. Resend your email blast to the people that didn’t open it the first time around. Wait 24-48 hours ansend to ONLY the people that didn’t open it the first time. You will be suprised at how many more opens your get.

  6. Track everything. I shouldn’t have to say it, but what is the point of putting in the effort if you aren’t going to keep track of what is working. It is even a good idea to divide your lists up. Have one that comes from a bridal show, one that is generated by your website and one that comes from any leads your get off websites you advertise on. They you will even know which places are working for you.

Email does still work, if you use it right. With so much marketing today being pull marketing, it help to add a little bit of push to the mix.

Re-invention and Marketing

I have been thinking about this comment of mine on a recent eWedNews article:

The vendors that I see showing real improvement are the ones that read the writing on the walls and decided to zig while the rest of the industry continued to zag

Well, as a result I did some deep thinking about a few of my favorite re-invention case studies, and you know what, it wasn’t the basics of their business that changed so much as how they looked at them and how they marketed them.

It’s kind of like the girl that never gets noticed until the makeup artist gets ahold of her and shows her that by highlighting her eyes instead of her lips she turns into a knockout. Same thing.

Both of these companies just shifted their marketing. They pumped it up and highlighted different aspects of what they had already been doing to appeal more to today’s brides.

Take a look at your own business. What parts are hiding in the shadows that would really make you stand out? Is it time for a little rebranding of your own?

When Advertising Fails, What Then?

I have been following some interesting discussions on what advertising works and what doesn’t. The general consensus is that none of it works; at least not consistently. Not print, not bridal shows, not wedding portals, not online adverts, nothing, zip, zilch zero, nada.

So what do you do?

You know you have to market, you are even willing to drop a few coins in the pot to do it; but if nothing works what is the answer?

Here is where you begin. Notice that in the above copy I used two different words: advertising and marketing. They are not interchangeable. Advertising is static and marketing is active.

Time was when a bridal vendor could buy a page in the local glossy bridal publication and that was all it took.  That was advertising, set it and forget it. OK, maybe do a bridal show or two and then forget it.

Marketing is constant.  Marketing is networking.  Marketing is PR.  Marketing is reaching out to the people who can bring you work. Marketing is fluid.

Marketing for today’s bridal vendor is in two places: online and face to face.


Point 1:

A truth of the industry that has always been and I imagine shall always be is that the majority of brides find their vendors by referral.  Yes, a lot of that is from other brides but a lot more is from other vendors.  To sell today’s bride the biggest trigger is that she feels comfortable with you and that she trust you.

Yes, I know their opening salvo is always about price, but believe me, if she trusts you she will pay your price.

So, once she finds that one vendor that she trusts, she will take their recommendations in the highest regard. You need to be who they are referring.

This is the face to face aspect. If you aren’t out there networking with local vendors you are missing the boat. This doesn’t just mean calling them and asking them to refer you. Seriously, some people think that will work. No, not even close.

The real essence of networking with other vendors is getting to know them and building relationships with them. Work with them, help them, refer them, support them. All the work you put into and qualities you expect from a friendship are inherent in good networking.

This is an ongoing process and belive me, it is marketing. The more positive relationships you have with other vendors with in your market the more your business will grow. I promise you.


Point 2:

The other marketing today that does work is your own website. It is your marketing tool when you aren’t there. Again this has to be an ongoing project.

You need to keep  your website constantly updated for 2 main reasons.

The first is search. Everytime you update or add to your site the search engines take a fresh look and index more pages. The more content, the more long tail keywords, the better chance you have of showing up in the long, complicated search strings that brides type in to their search engine. Keep adding content and keep fueling the search. This is the main reason that having (and using) a blog as part of your website is so powerful.

The second reason is that if your website looks stale and dated, that is the impression that prospective clients will have of you. If you look stale, they won’t even call. That wedding from 2008 may still be your favorite, but it probably looks old and tired to brides that have been searching the net for months. Give yourself a fighting chance. Keep updating your portfolio with new and exciting images of your work.


Just about now is where you are starting to argue with me that you just don’t have the time for all that. Tough. Make the time or invest those old advertising dollars to hire someone to do it for you. In today’s world, this is what it takes.

Marketing works,

advertising just doesn’t anymore.

Does Your Marketing Reflect Your Re-invented Business?

2010 was a brutal year for many. We pulled back, we hunkered down and we regrouped. We had the time and we took it to re-invent and to ponder how we really wanted our busness to look.

2011 is the dawning of a new era in the wedding busines. The smart ones have seen the handwriting on the wall and are poised to go forth and kick butt in the new enviroment.

You have reinvented your business model,

but have you redesigned your marketing to match?

If your business has evolved and you are marketing as you always have it is literally like sending out your message on a different frequency. It creates static. Static is distracting and annoying and it won’t do anything to sell your product. So now is the time to make sure everything is in sync.

Take a look at the new YOU.

How has your business model changed and how has your approach to bridal in general changed? Have you found another product that appeals to today’s bride? Have you found a way to capatalize on the here to stay DIY brides? Have you seen your weddings take a turn to casual from clean and elegant?

Whatever has changed, your marketing material needs to reflect that change. All of it.

That means more than updating your blog. It probably should include updating the look and feel of your entire website. It may even need to go as far as your logo.

One thing I can tell you about today’s brides is that if your image looks stuffy or in any way old school, they won’t look any further into what you have to offer.

Think about it this way, with so much competition today, first impressions mean more than ever. If your website or your business card or your logo screams “Mom’s Choice” you are not going to get a second look.

Today’s brides are cool, casual and very independent and they want a very personalized wedding. They don’t care that you have been doing this for a hundred years, they want to know that you are going to ‘get’ their vision and help them to achieve it.

How does your marketing speak to these women?

Here is a tip:

Lead with your work. Show off your style. Don’t try to be all things to all brides.

If your style is shabby chic, reflect that in your marketing. Your brides will find you.

The same goes if you are highly contemporary. Reflect it and the brides attracted to that will find you.

Here is the beauty of a plan like this, by setting yourself apart, you will attract the brides that you most want to work with. Everybody knows that is a lot more fun.

Sit down today and review your new, reinvented business and then see how it measures up with your current(mostly old) marketing.

Why the iPad Matters to Your Bridal Marketing

Simply put because it is the future.

Check this blip about the new Glamour magazine app

Each digital issue includes the entire contents of the magazine, PLUS exclusive extras like video, photos and app-only fashion picks you can tap to purchase straight from your iPad, iPod touch or iPhone! You can also save your favorite fashion and beauty items–complete with details on where to buy them–for easy shopping reference when you’re on the go.

This may be just the thing that causes the revival of bridal magazines. Oh stop, I know that Glamour isn’t a bridal rag but they are owned by Conde Nast, so is Brides. Which means that Brides has access to the tech, if they are smart enough to use it.

Why carry a bridal magazine that weights a bunch around when you can just read it on your iPad or iPhone? Double score that you can just click to buy or link to a vendors website. Sounding better? What’s better, since it is in the app store it is now an impulse buy. Bored on the train to work? Buy the latest Bridal porn. Done.

The iPhone is great but the screen isn’t really big enough to really give the reader the same feel of a high end print glossy. But the iPad does.

Next you are going to tell me that, yes the app lets you view the entire magazine but you have to pay for it and no one will pay for content. Au contraire my friend!

Check out this article from the New York Times

The News Corporation said on Tuesday that it had gained 105,000 paying customers for the digital versions of The Times and The Sunday Times of London since it started charging for access to their Web sites this summer.

The company said about half of those additions were regular, active subscribers to the newspapers’ Web sites, iPad application or Amazon Kindle edition. The rest were occasional purchasers. Another 100,000 readers have activated free digital accounts that are included in print subscriptions to the papers, the News Corporation said.

“These figures very clearly show that large numbers of people are willing to pay for quality journalism in digital formats,” said Rebekah Brooks, chief executive of News International, the London-based arm of the News Corporation that publishes The Times papers.

The advent of the iPad has given a glimmer of hope to the currently on life support print media.

So there are two things I want you to think about:

First if you are considering putting any money into print, make dang sure that their presence on the iPad is what it should be. Don’t let them get away with telling you that they have a website. Tell them you want something like Glamour has put together.

Second, make sure you back up your purchase with a website that will show up on the iPad when a bride to be clicks on your ad. That means one thing—NO FLASH–. Yes I know it’s pretty, but it is totally useless with the format that today’s brides use to access the web most. You may just want to read this to be sure your site is where it needs to be.

The iPhone and more importantly, the iPad are not fads. This is particularly true with the higher end brides.

Check out what Mary Schmidt has to say about the future and the iPad.