Mastering a World in Flux

 

I caught this great quote in the editors column in the February issue of Fast Company magazine

“In our hyper-networked world, the rules and plans of yesterday are increasingly under pressure; the enterprises and individuals that will thrive will be those willing to adapt and iterate, in a disciplined, unsentimental way.”

This is more or less what I have been saying since 2008, much more eloquently stated. You have to keep your eyes open and be agile and unafraid; but that isn’t what this post is about.

This post is about this philosophy in action; a case study if you will. This is a post about my dear friend, Paul Pannone and how he is single-handedly and unflinchingly transforming a very stuffy, nearly dead industry.

The men’s formal wear industry had all but written its own obituary. Stuck firmly in the past; saddled with outdated looks and hopelessly chained to traditional marketing channels, it was sinking fast. They were living in a bubble. Paul, however saw the bigger picture:create product that followed fashion and market it in a way that would appeal to a younger demographic. To survive, the industry had to get with the program…This ain’t your Grandpa’s tux!

To accomplish anything he had to break down the walls of the stuffy, ‘this is how we’ve always done it’ men’s club that ran the industry. To do that he had to get noticed and show his chops. Chops in formal wear he had in spades having been in the industry for 28 years and publishing a successful industry newsletter, E-formal News. What he needed was to show his mastery of the new marketing. Enter eWedNews. Well, that worked for a while, but it still wasn’t quite it. It did open his eyes to what it was going to take to get this done. Throwing off the bonds of a traditional milquetoast editor he struck out on his own with eWedNewz. Look out world!

Paul understood that in today’s fast paced, information heavy, 24 hour news cycle world you needed a little sensationalism and controversy to shine through the haze. Love him or hate him, he got your attention. More importantly, he proved to the powers that be that he knew what the hell he was doing in the new social media world.

Enter the Weintraubs and FLOW Formal Wear. One of the largest manufacturers of men’s formal wear in the US, they had a lot to lose if the industry failed. Seeing that it was time to adapt to a changing market, they brought in Paul.

Finally in a position to influence change in an industry he had been in since 1984, he stepped up to the plate. Styles were updated, marketing changed and you started to see formal wear that didn’t look antiquated. That was the first step.

 Time to raise the roof.

A big part of marketing today is celebrity endorsements. What you want is a celebrity that understands social media and eyeballs. Oddly, it’s less about how closely the celebrity personifies your brand as it is whether or not they are getting the eyeballs of your target market. So who does Paul pick? Not a dapper James Bond type, but the Situation from Jersey Shores, Mike Sorrentino. Again, love him or hate him, he loves clothes and gets a ton of media attention.

The traditionalists in the formal wear industry blew a gasket! To say they were appalled is an understatement.

This is what MyTuxedoCatelogBlog.com had to say:

When FLOW Formal Wear announced that Mike Sorrentino (aka “The Situation”) from reality TV series ‘The Jersey Shore’ was going to be the celebrity face for their new line of tuxedos, we were admittedly… concerned?  Confused?  We didn’t really get why anyone would choose for a tuxedo line spokesperson a guy best know for losing his shirt

Get over it, you wanted new, you got it. The Situation got his own branded line to stand alongside the lines of Calvin Klein and Ralph Lauren. You want to appeal to a younger demographic? Here you go.

Was it a risk? You bet it was. The top style in the line, the Avalon is just beginning to arrive in stores and according to Mr. Pannone, “Without going into numbers, let’s just say if this was a book, we blew away our first printing and are already on our third.”  Here is how the industry reviewed the Avalon once they actually got their hands on it.

From the original quote,”adapt, iterate in a disciplined and unsentimental way”; I would say that pretty much sums it up. How one man, unafraid to take risks but with a vision of what can be is on his way to saving an industry.

So what are you doing to shake up your world?

 

Top Post for 2011-Groupons for Weddings

With all the controversy and news of closings and consolidations in 2011, who would suspect that a story advising against wedding vendors getting sucked into the Groupon culture would be number 1?

Groupon for Wedding Vendors? Not!

I am willing to wager that it wasn’t wedding vendors looking for a boost that sent that traffic through the roof. Now as far as I know, there are still more brides than wedding vendors. (Although some days I question that!) I will bet you money that it was brides looking for a deal. You should see the list of search terms used to find Think this year! Of the top 50, 10 were Groupon related.

  • wedding groupon
  • groupon wedding
  • groupon for weddings
  • groupon weddings
  • groupon wedding deal
  • wedding groupons
  • groupon wedding deals
  • wedding deals on groupon
  • groupon for wedding
  • wedding planner groupon

Right about now you may be thinking , “Hey, I could get a lot of traffic if I did a Groupon”.  Well, yes, yes you could most likely use that to get a ton of traffic, but is it the traffic you want? You may want to read this first…

A photographer works for free for a year through Groupon

Sounds like fun to me.

Here is what brides have to say on Wedding Bee. You might want to notice the comment by the bride than got a deal on here engagement photos…not a word about her booking them for the wedding. Hmmmmm Also the one that bought cake pops, didn’t see her commit to a cake from that baker.

What does this mean to you? Front and center it means brides are looking for deals, but you already knew that. I think that you would be smart to find a way to offer some deals, just not through Groupon-type sites. Come up with your own deals and publicize it yourself with your social media. Put it out on Facebook and Twitter. Publicize it on the local wedding platforms you advertise on.

You might even consider doing it in a Groupon-type manner. Limit the number and require a tipping point. Have a deal on a regular basis, say weekly or monthly posted on your website to keep brides coming back to check.

I can’t even begin to tell you what kind of deal to offer. You will have to think long and hard about that one. Make sure that it gets them into your store or your website. Make sure you will at least make something off of it. Make sure that you don’t do something that will overwhelm you.

Just don’t do what the photographer above did. I want you around next year!

 

How to Handle a Bad Review

I don’t know if you have been following the recent string of articles over on eWedNewz concerning reviews on wedding websites. If not you can catch them here, here and here.eWedNewz logo

What started as a story regarding the sale by Martha Stewart Living Omnimedia selling their interest in Wedding Wire grew to be an indictment of Wedding Wire and it’s review program. Whether you like Wedding Wire and it’s review program or not isn’t really important to my point. They are only one of many review programs out there and I happen to think Wedding Wire does a pretty reasonable job.

Here is the thing, you are not going to please everyone.

Yes that is what we all strive for, but it isn’t going to happen.  So on that rare occasion when someone is upset enough to take finger to keyboard and put it out there, how you react is of vital importance.

The first thing you want to do is step away from the keyboard. DO NOT post a response in the heat of the moment. Your feelings are hurt and you are probably angry. Give it a day or two to filter.

Then post one or two reasonable sentences. Something along the line of

“I am sorry that we did not meet your expectations. We are actively reaching out to you via private channels to help resolve these differences.”

Of course you will need to reach out to them, but the point of the post was to let anyone reading the bad review know that you stand behind your work.

What you don’t want to do is post some long, rambling explanation or string of excuses. That is just going to start a very public pissing contest and that is the last thing you want.

Be sure to contact the hosting website to have the review verified or moderated. Sometimes this works. Sometimes.

What if you have no idea who this bride is?

Yep it happens. What if a competitor that is sneaky, malevolent and underhanded lies and posts a bad review on your page?

First you will contact the hosting website to have it verified. That can take forever and they may not even take your side. In the meantime, you need to respond to the review.

“I am not finding any reference to such an incident in my records. Would the poster please poivide her wedding date and location so that I may attempt to resolve this issue.”

Now you have publicly called them out and the ball is in their court. If they continue without providing the information they look like fools. You have also done a lot to CYA.

The main thing you want to keep in mind is that today’s bride is savvy enough not to base her opinion on just one bad review in a long list of stellar ones. In fact in some ways, it makes the other ones look more real. If every single review is Amazing!! Stellar!!! Way beyond expectations!!!!! they start to look a little fake. You know, like those late night infomercials.

Come on now, you do that yourself when you read reviews.

If worse comes to worse and you just can’t take it or find a way to resolve it; contact the website and have yourself removed entirely from the site.

Since this whole bruhaha started with a Celebrity planner’s bad review on Wedding Wire, I reached out to Sonny Ganguly, CMO at WW to be sure you could have Wedding Wire rated badgeyour business removed. Here is his response:

In regards to your question, a wedding professional can inactivate their WeddingWire account by sending a request to our Support team at support@weddingwire.com. Our team will then inactivate the wedding pro’s account and remove personal information that they entered from the Storefront.

Ok, so that was kind of vague and didn’t really answer my question; so I followed up with this:

I need just one point of clarification please.

 Our team will then inactivate the wedding pro’s account and remove personal information that they entered from the Storefront.

Would you remove ALL information regarding said wedding pro? All traces of them, including reviews or would you leave a basic listing?
I still haven’t received an answer to that one yet, but I will post it to the comments when/if I do.
If nothing else comes out of this dust up and the press from it, I do believe that WW will be more closely watched with regard to the review process. To quote one of their, umm, associates “That’s a good thing!”

 
 
As I was writing this I saw this come through my Twitter stream

@idillionaire: If you’re not making enemies, you’re not doing well enough.

Are you Selling “Happy”

I was doing some much needed maintenance today on my Google Reader and ran across a post from last week on Broke Ass Bride and had another one of those light bulb moments. Take a second to run through the images on that post and see if you get they same “well damn” flash.

There are few moments in life that should evoke “Happy” the way a wedding does. It is at its heart a day of joy and hope.  Shouldn’t  a smile be one of the symbols used to market it? Now look at all those faces in that post. One, only one shows any real joy. Guess who’s ad it is.*

I know, you are thinking, “But C, those ads are about the dress, not the wedding.”  Hold it right there Bucko!  Everything we do is about the wedding, it’s about the fairy tale, it’s about the JOY!  Are you selling JOY or just some item or service?

Have a look today at your marketing materials. Is there JOY? Are people smiling?

There is an old saying, that no one ever goes to Home Depot because they need a drill; they go because the need a hole.

Your client needs JOY, not a flower or a planner or a dress. Those things are there to help create the fairy tale that she envisions. The fairy tale that, in her mind, will bring her JOY.

* Oh ya, the ad is from David’s Bridal. Any wonder why so many brides gravitate to them. There is a sense of pure joy in their photographs, not high fashion.

What Brides Want

 

Some days the universe just seems to present itself in ways that make thoughts and ideas crystal clear.

I ran across an article from last month on Forbes Magazine’s website talking about why so many Millennial women are burning out at work by 30. It made perfect sense. They have been pushed since birth to reach higher, strive harder. To get the best grades and the best resume in order to get the right job and shatter the glass ceiling. Go! Reach! Strive! Succeed! The one thing they never learned is how to take a little time for themselves. I mean for heaven sakes, they are answering email while they squeeze in a pedicure!

I’m short of breath just thinking about it.

Now let’s throw in a little touch of wedding planning for good measure.

Do you have to wonder why today’s brides can be a little frazzled and touchy?

Then low and behold, the universe laid two different answers on my table.

Brides want wedding vendors to take the pressure off. Oh, they may not know it, exactly, but they do.

First I received an email blast from a wonderful wedding professional I have know for years and highly respect, Kellie Bryson of Main Event Productions. Kellie had the opportunity to interview one of her MoBs and shared it in her newsletter. With her permission I want to share parts of it with you.

Getting right into the details — how long did you have to plan the wedding?

A total of 13 months.

Tell us what you thought were the most important aspects in selecting a wedding venue.

The number one priority was a beautiful outdoor setting with a backup plan in case of rain. It was also important that the venue have a wedding package available because we did not have the time or opportunity to shop for vendors. 

Ok, this family had 13 months to plan but felt they did not have the time to shop for vendors. Hmmm, so having a package took off some pressure. You can read the entire interview on The Main Events Newsletter  The point is, they specifically chose a vendor that could take off some of the pressure. Look for this trend to continue.

 

Next an email came to a website I’m webmaster for from a website I had not heard of  that was beginning to explore my local market. I figured I would check it out. My immediate suspicion was that it was just another wedding portal looking to be the next Knot. Well if you have read Think for more than a month you know where I stand on those. This one caught my eye, specifically these few lines

 She wanted something fast and easy that could help her find her vendors. She realized much of her precious time was being spent asking vendors about availability and price range, as well as exchanging basic wedding details. She wanted a location where she as a bride could “shop for vendors,” as well as give vendors a way to see her wedding details and budget without having to pick up the phone.

Wait, you mean to tell me this site was designed from the brides point of view? This bride was sick of wasting her time on the phone telling the same details to multiple vendors just to find out they were booked or out of her price range.  Why couldn’t she just put all those gory details out there and then contact vendors she might be interested in to have a look?

Damn, makes perfect sense to me.

Enter Haley Suggs, the genius behind the nearly brand new website The Bride Link. With most sites vendors buy listing and the lead list that comes with them; a bride registers and then get spammed by every vendor in a 200 mile radius on no information. With The Bride Link, our bride starts the process by listing her information, date, location, guest count, budget, her hopes and dreams even her Facebook page if she wants. Then she looks through the vendors (which are required to list some type of ball park pricing) and for the ones that look promising, she sends them a link request. (Think: Facebook friend request. )  Once the vendor accepts the link request, they can see the full details of our bride’s information and start the contact back and forth.

Brilliant!

This puts the power in the brides hands, gives them the information they want, blocks out all the spam from vendors they don’t want and keeps them from wasting time telling the same details over and over again, Brilliant!

Over the last year in development and the last 4 months post launch, Haley and her team of developers have honed this site down until it is sleek and flawless, just what today’s bride expects. It’s clean, easy to use and easy to navigate. Now it’s time to start scaling.  You see up until now it is specific to Knoxville,Tn. Smart move roll it out locally, perfect the processes and systems then start to scale.

If you are smart and want to be on the forefront of what I think may be the next big thing, contact Haley for a demo.

So what is your take away from this? Find ways to make it easy for your bride. Do what you can to take some of the pressure off. Think packages like Kellie or a streamlined system like Haley.Make yourself their lifesaver.

Get Married Folds. What’s Next?

All the buzz yesterday in the Wedding Water Cooler was about the demise of Get Married. According to their press release, the once promising platform will cease operation on December 16th, 2011.

When they first hit the scene, it looked like a winning idea; the marriage of print, online and TV. Sadly, they never got the kind of support from TV that was needed.  Web TV is still in it’s infancy and didn’t come fast enough for the folks at Get Married. They needed big backing from networks like Bravo or Lifetime and it didn’t come. Now whether that was a money thing or the programming they were producing just wasn’t that good, it was still a fail. Without the TV component being big, really big, Get Married was just another national wedding portal. Yawn.

Another nail in their coffin was the deal with Taylor Corporation. While I’m sure it brought a much needed cash infusion, it came at a price. The magazine became little more than a catalog for Taylor’s products. That was a slap in the face of any small local advertiser that Get Married hoped to attract. It also brought the unwanted problem of corporate masters. As long as Get Married retained it’s independence, it could remain nimble. Not so much with old school corporate investors breathing down your neck every quarter.

In short, another one bites the dust.

There was much discussion yesterday about whose next on the chopping block.  Here is how I see it:

The big boys aren’t going anywhere. Oh they may hunker down, shrink and layoff some folks, but I don’t see them folding. For instance, I can’t see Conde Nast folding their one remaining bridal title. David’s and the Knot have enough cash to ride out the economic storm for a while longer. They are the exceptions. What I don’t see them doing is gobbling up the small competitors as they start to devalue. Get Married tried that and no one was buying.

 

Here are the losers:

The Gajillion small websites that thought they could be the next Knot. National portals are dead and they are going to start folding quietly but at an amazing rate.

You will probably see more closings along the line of Encore Studios. I don’t just mean in the invitation business, but bloated, old-school thinkers that deal in volume rather than service. This group may or may not include some more bridal gown manufacturers.

I think a large percentage of the folks that rushed into the bridal world when they lost their corporate gigs or graduated university and couldn’t find a job will give up. It isn’t the “paved in gold”  party all the time, recession proof industry they thought it was.

What does this mean for we that remain? Hunker down, market local, build your own online presence and sit back and watch. It’s gonna be fun!

Hire a Photographer!

I hear it and see it all the time: wedding vendors that do fabulous work but have lame photos to show for it. They spent hours sweating over the perfect food display or those gorgeous tissue paper pom-poms hung perfectly from a tree or the centerpieces on top of the perfect linen. Then after the fact, often months after the fact, the wedding photographer, after much arm twisting and begging sends them a file of stunning prints of the B&G, the wedding bands and a picture of shoes! Wow, score!

Now whose fault is this? Well it damn sure isn’t the photographers. They were hired to shoot the B&G and the list they sent them, not your details. (unless they were on the brides list, that is)

Here is a tip: 

Hire your own photographer!

Then they are working off of your list. You should get the images in a timely fashion and have just the shots you want.

OK, here it comes…

I am about to get hit by photographers that forbid other shooters at their weddings. In this instance, get over it. These vendors are hiring their own professional so they get the marketing materials that they need and have every right to own. Besides, you obviously aren’t shooting what they need in a way that helps them. Your client is the bride. You need to find a way to work this out. I mean come on, 9 times out of 10 this outside shooter will be done before the guests arrive and you won’t ever see them.

But WAIT! There’s more!

Hey you photographers just starting out…

I am always asked how you can break-in with the top designers and planners. How about you start hitting them up to shoot their details? Do a good job over a period of time and they may just add you to their roster.

In my outsider, twisted opinion that is a win for everybody.

  • The vendors get exactly what they need.
  • The wedding photographer doesn’t have to worry about shooting for the vendors.
  • The new photographer gets some real world experience and some new contacts.
What’s not to love?
Oh, and I get great images to work with when marketing my clients.

Market Local

Want to know where to put your marketing dollars?

Think Local!

How much money do you waste advertizing in places like the Knot, Party Pop or the one I find most ridiculous, Grace Ormond? Do you really think your brides are there looking for the florist to do their bouquets? or their cake? or their DJ? Please.

OK, let me ask you in a different way. Do you think you are smarter than Google? I found this quote in this month’s Fast Company

Google covets the $140 billion local ad market.

If Google covets it there is only one reason; because it works. it will work for you to.

Last week at Blog Camp I was asked where and in what order wedding vendors should put their marketing dollars. Here you go:

  1. Your own website.
  2. Your social media (use it to point back to your site)
  3. Local wedding or event website. In NashVegas that is Ashley’s Bride Guide.
  4. Local Bridal Shows that have magazine and website tie ins.

That’s it.

If you have money left, think events and promotions.

I have only one caveat to this whole “only local” thing.  Wedding Wire may be a national site and I doubt seriously if you will ever book a bride directly off it, BUT it is worth the spend to have their Review Widget on you website. Brides trust it. In essence, that is money spent to enhance your own website, so it fits the criteria.

 

Of Fairy Dust and Pretty Pink Unicorns

I had lunch yesterday with friend of Think, Ashley King of Ashley’s Bride Guide.  Much of the conversation revolved around Fairy Dust and Pink Unicorns. It’s really scary how much Ashley and I think alike.

First up, Fairy Dust.

All you need to do is advertise with me and you will have all the brides you want.

You hear this from just about every sales rep you meet.  They know your marketing budget is small and they want all of it.  Sadly, you also hear it from the talking heads that represent the major players like the Knot and Wedding Wire. The truth is that no one place is going to do it for you, you have to spread your exposure out as well as you can and have it all point to the one place you truly control: your website.

All you need is a Facebook page.

No, again your Facebook page is just a sign post to your website. If you post all your content on Facebook they have no reason to go to your site and all that traffic goes to Facebook, not you. Facebook is important, don’t get me wrong, but it is only a piece of the puzzle

The Wedding industry is recession proof.

Wrong. While it is true that people will keep getting married, even that is less true than it used to be. There as been so much written about this, including a lot of it on Think, that I won’t bore you with it. Beyond that, the amount that couples spend is directly effected by the economy. When people are struggling to pay their mortgage and put gas in their car they aren’t going to spend $500 on a custom aisle runner or card box. They are going back to basics, back to what matters.

If you offer low end alternatives no one will buy your high end offerings.

Really? Nothing could be farther from the truth. Why would you purposely leave money on the table? More importantly, if you give budget brides a gateway into your offerings if they find extra money they may well buy your higher priced items.

 

Pink Unicorns

It was interesting that it isn’t only me that hears the constant cry of, “I only want to do luxury weddings.” ~sigh~

Long before I started writing on this public blog, back in the days when Think was subscription only, I began trying to dispel this myth. Yes there are some really high end weddings in America, but no where near enough to support every vendor that is chasing them. Yes the weddings that brides see in the major blogs tend to be high end.  Yes, a large group of brides want a Style Me Pretty wedding but not many can afford it. The problem is that when it comes time to write the check to make those weddings happen, very few (and shrinking) can actually ante up. When faced with the cost, most regroup and back way down.

Here is one more point you may want to consider. The really high end weddings, a quarter of a million and up, are being planned and designed by the people that have been planning and designing for that family or peer group for years. Not someone they found on the web.

“Wait! ” you say, “I want the $100,000 to $200,000 weddings.”  That market, the upper middle class, is the one that is shrinking faster that all others.

A recent article in the Wall Street Journal was addressing how giant Proctor and Gamble is restructuring to match the new realities and had this little tidbit.

In the wake of the worst recession in 50 years, there’s little doubt that the American middle class—the 40% of households with annual incomes between $50,000 and $140,000 a year—is in distress. Even before the recession, incomes of American middle-class families weren’t keeping up with inflation, especially with the rising costs of what are considered the essential ingredients of middle-class life—college education, health care and housing. In 2009, the income of the median family, the one smack in the middle of the middle, was lower, adjusted for inflation, than in 1998, the Census Bureau says.

The slumping stock market and collapse in housing prices have also hit middle-class Americans. At the end of March, Americans had $6.1 trillion in equity in their houses—the value of the house minus mortgages—half the 2006 level, according to the Federal Reserve. Economist Edward Wolff of New York University estimates that the net worth—household assets minus debts—of the middle fifth of American households grew by 2.4% a year between 2001 and 2007 and plunged by 26.2% in the following two years.

P&G isn’t the only company adjusting its business. A wide swath of American companies is convinced that the consumer market is bifurcating into high and low ends and eroding in the middle. They have begun to alter the way they research, develop and market their products.

Does that last sentence remind you of any high end wedding gown designer? It should, it’s exactly what Vera Wang is doing.

So what does this mean to you?

It certainly doesn’t mean you should give up, I am not trying to spout doom and gloom. It means that you may need to rethink your goals in light of what is really going on with your target market. Is there a way that you can offer some product to the lower end bride?  It is really smart to put all your marketing drive into getting a market that is evaporating?  There is money out there to be made, it just may not be where it used to be.

 

 

The Final Nail in the Knot’s Coffin

I have said it for so long that I am blue in the face:

The portals are dead and Google killed them.

Yet year after year, so many wedding vendors throw money at the Knot for ads that aren’t working. They throw money at Wedding Wire and every little portal website that comes along. Then they wonder why they aren’t getting any return on their investment. ~gah~

There was a time when the Knot really was a place for brides to go to get the information and inspiration that they needed. Today? uh, no. Why would they sort through pages of nonsense when all the have to do is Google exactly what they are looking for and get pages of very specific related answers. Even better, pages of images.

Finally I have back up. Today the Motley Fool picked XO Group(formerly the Knot) as their “Throw This Stock Away” pick of the week.  Below is the best quote of the article:

XO in general — and The Knot in particular — just aren’t as necessary as they used to be. Friends swap wedding service referrals for free through Facebook, and Angie’s List has grown into a powerhouse of vetted reviews.

Brides today are going to go where they already feel comfortable.

Now take a look at this quote about a stock they would pick to replace XO Group.

  • Google: XO relies on wedding service providers paying up to be featured on TheKnot.com. Despite all of the lifestyle site launches and acquisitions over the past four years, revenue has climbed just 22% higher at XO. Where are the advertisers going? My best bet would be Google. The search giant’s AdWords platform makes it easy to smoke out leads for pennies per click. It’s also hard to argue against Google at less than 13 times next year’s earnings.

I hate to leave you hanging at the altar XO, but I’m just not that into you.

What does all this mean to you?

In a nutshell, brides are finding information by searching on Google. If your website isn’t top notch and built to be search friendly, no amount of money you throw at advertising is going to do you any good.

Remember when I said “In 2008 we hit the reset button?’ Well this is one of the things that has changed. Ignore it at your own peril.

Oh and one more thing. If you own any stock in XO, I’d probably take the Fool’s advice.