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Why Should I Buy From You?

We have been having a discussion over in the Wedding Water Cooler about Costco and their continued push into the wedding market.  I find it interesting that so many of our members are  in denial. Costco pushing weddings isn’t new. They were doing bridal shows at least 4 years ago.  What is new is that they are now more aggressively pursuing the market.  They have added wedding gowns and are doing it in a trendy way: pop up sales.


They have been doing this with flowers and cakes for a while now. If you want flowers from Costco you can order them in bulk, but you can’t specify a specific cultivar.  So you can order red roses, but not a specific one. You are still going to save a bundle and no one is going to argue with you over your choices. You can order a tiered cake, but you can’t get high style decorating on it. People know what the value proposition is for Costco. They accept that when they walk in the door.
Every one knows what to expect from Costco and David’s and any other big box operation. They are selling reasonable quality products at a deep discount in a no hassle, no frills, no pressure  environment. The fact that people know what  stores like this represent is what brings them through the door.The problem with so many small bridal vendors is that they haven’t expressed or publicized what they are selling that adds value.

Think about this for a minute…

No one ever went to Home Depot because they needed a drill;

they went to Home Depot because they needed a hole.

I have been reviewing a lot of websites lately that clients want me to update. I am running across the same thing in many of them. Nobody is telling me WHY?

  • Why should I buy from you?
  • What makes you different and a clear choice?
  • Why is your product different?
  • What makes you stand out from the other gajillion photographers/planners/florists or DJ’s?
  • How do you fill my unique need?

With some clients it is like pulling teeth to get an answer. If you don’t know what sets you apart, how are you ever going to express that it in a way that has brides beating down your door.

You know me, here is an example.

Bridal salons, by an large market using the designers and lines they carry. News flash, brides believe that they can buy the same thing on line and with a lot of lines, they can. Why on earth should they pay you more for what they believe is the same item. So the lines you carry don’t make you unique.

Here is what makes you unique. You have seen hundreds of women in hundreds of gowns. You know who cuts how, you know what designers and style work best on which body types. You know whose shade of  ivory works best on what shades of skin and a dozen other things that matter. In short, you are the expert. They can bring you a picture of the gown of their dreams and you can find a similar gown that will be more flattering, easier to alter and in their price range in your damn sleep. That is what you should be marketing.

Look, brides need a gown, but really what they need  is a garment that works for them to make them feel and look special on a very special day. They need to walk down that aisle feeling confident that they look the very best that they could. They need your expertise to put them is the gown that is right for them. That is what you should be marketing.

I don’t mean to pick on bridal salons. It is true with most every type of vendor; in and out of the bridal world.

If you want your marketing material to work, you need to know what you are really selling. If whomever is designing your marketing material doesn’t have this information they can’t give you great marketing and without great marketing you can’t hope to survive.

 

 

Bridal Show Success Goes Live

You’ve read the book, now hear it live!

I will be at the Marriott Southwest in Minnetonka, MN on August,17th to do a live seminar on Winning at Bridal Shows for the Professional Wedding Guild of Minnesota.

It takes more than showing up with a portfolio and a bowl of mints to get any kind of return on your bridal show investment. I dig deep into my 25 years of working shows, helping my clients maximize theirs and assisting bridal show producers to give you what you need to squeeze every dollar you can out of yours. I show you everything from how to pick the right show for you, plan it, work it and then do the all important follow up to really win.

Thank to Gary Swartz, publisher at Perfect Wedding Guide of Minnesota for inviting me. Not only is Gary a publisher, but he also produces bridal shows.  He wants his client to succeed!

You can get more information at the the Professional Wedding Guild of Minnesota’s site..

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  • Twitter. How the Big Boys Roll

    …and I bet you are doing it better than some.

    I ran across this article that shows the results of an experiment digital agency IQ ran to see just how Fortune 500 companies were doing at social media. With the exception of a few, most of them sucked.  Check this quote:

    The results? HP, UPS, Wells Fargo and GM stood out as top-performing brands, according to five best practices that IQ gleaned from the study: clearly labeling the purpose of a Twitter account; clearly identifying who is replying to a question; keeping the tone light and friendly; making sure you respond; and responding quickly.

    Of the 50 companies, IQ did not send tweets to 16 because the agency couldn’t find a Twitter account, couldn’t find an account that seemed credible, or the Twitter accounts it did find were too specific in their topics.

    Of the remaining 34 companies, 23 responded to McFather’s tweets. Among the 11 that didn’t: Boeing, Exxon Mobile, Home Depot, Walgreens and Wal-Mart. The fastest to reply were GM, UPS and Best Buy — getting back in 2,3 and 4 minutes, respectively. (Best Buy has previously gained recognition for its Twelpforce customer service page on Twitter.) These companies also quickly redirected messages sent to the incorrect accounts for customer service.

    For companies that spend more on marketing than you or I could ever fathom, that says something. What that something is I’m not quite sure.Are you a Twitter Queen?

    • Are they afraid to take risks?
    • Do they just not get it?
    • Are they still trying to turn the battleship of their giant company?
    • Like so many, are they deluded into thinking that things will go back to the way they were 10 years ago?

    I follow the Twitter feeds of many of you and I see how in touch you are. I also see far too many client come to me with no plan or in some cases even a glimmer of understanding of the what, why and how of Twitter.

    Everyday, social media like Twitter becomes standard operating practice as a way for people to find the information that they need. The simple fact that Twitter is searchable is reson enough that you can not ignore it.

    You can read the full article here at Media Post Publications or download the white paper with the full results from IQ’s website. It’s a short paper; be sure to check out page 2 for some great examples.

    Inception, Trust Agents and Wedding Marketing in the Age of Social Media

    I watched Inception over the weekend (yes I know, I’m late to the party). I am also rereading Chris Brogan and Julien Smith’s Trust Agents and ran across this “Trust Agents don’t just evangelize; in fact they plant seeds”

    There is a scene in Inception where they are talking about how to plant an idea in someone’s mind. As they explain it, you can only plant the seed of an idea and hope that it grows in the way you want it to grow. If you try to implant the entire idea, the mind will automatically reject it as foreign.You can, however, very carefully craft the seed using what you already know about the person you are trying to plant it in.

    Taken together , this got me thinking about how we market today vs yesterday. Time was that marketers just screamed “Buy My Product Now.” It was all about The Call To Action. dun, dun dun! That doesn’t work so well anymore.

    Marketing today is more about listening, hearing and understanding.  You have to keep your ears open to how people are talking about the kind of product or service you offer. What issues do they have, what do they love and what do they hate. Once you know that, you can start crafting your message and planting your seeds.

    Remember, great businesses are built on giving the client what they want in the way they want to receive it. Listening more, will help you determine just what that is.

     

     

     

     

    Shane McMurray on How to Price Your Product

    Nobody knows how to sweep away the fairy dust with a GIANT broom of numbers, facts and statistic like McMurray.

    Shane has been the undisputed champion of honest numbers for as long as I have been in the market.  Every day we face the major media in the wedding industry sprinkling their peculiar brand of fairy dust to convince you that the world and the economy is a big bowl of cherries. McMurray’s honest numbers and analytical approach has a way of pointing out the pits in that bowl.

    In this video, McMurry takes that same analytic approach to show you what you need to do to price your business to dominate the marketplace and your bottom line.

    Pour a cup of coffee and learn something.

    Group Therapy for ‘Gorilla’ Marketers

    I can not believe the tremendous response to the video presentation on ‘Gorilla’ Marketing that aired yesterday on Book More Brides’ 6 Figure Wedding Business Summit. If you missed it, you can see  it here.

    I want to thank Stephanie and Jeff for hosting such a wonderful program.

    Having viewed the comments that poured in, it occured to me that for many of  you leaping out of the comfort of the vanilla box of marketing can be a little daunting. What if there was a place that you could bounce all those wild ideas off a select group of like minded gorillas? Kind of like group therapy for marketing.

    Here is what I propose:

    • Small groups of 5 or 6 for video conferences.
    • Organize groups based on geographic location so that you aren’t sharing with competetors in your own market.
    • Meet once a month to help each other create and flesh out plans for outrageous marketing and mostly to learn from each other.

    If there is a big enough response, I will be happy to put it all together on Skype. All you would need is a free Skype account, a web cam and a high speed connection.

     

    Soul. Does Your Product Have it?

    Soul is a quality that is tough to define. Some products have it and some don’t; it is a uniqueness that makes it easy to fall in love with. It is a certain something that sets it apart from the herd.

    Mini Coopers have it, so does Harley-Davidson.

    I am rereading one of my favorite books on trends and came to the section on soul and it got me thinking of it in terms of wedding products and marketing {OK, I know, what doesen’t get me thinking in that direction}

    I think the way it translates to us is in the uniqueness, that certain je ne sais quoi that our work has that no one elses does.

    I came upon a photographer recently and showcased her on my other blog. There is a quality, a something that is undefinable in her work that transforms it for me from photography to art. I find myself looking at images now and wondering what Rene would have done with the subject.

    I know a local cake designer that has it. She follows no trends and always goes her own way. Amazingly, her cakes don’t look appreciably different than they did 25 years ago when I first started decorating, but they still have it. They are still stunning in their grace.

    It is difficult to see what it is that sets you apart. Your clients and your competetors can see it. So can your admirers. You have to find out what it is about your work that makes it what it is. What gives it soul? It was only yesterday while cleaning out some files that I figured out what it was about my cakes that gave them soul. Darn shame I’m not still doing cakes.

    Once you figure it out, your job becomes using that quality in all of your marketing. Your print, your copy, your shop,  your website and every customer interaction should must capture that essence.

    Here is just one example of using it to flavor all of your client interactions. Most Mini’s are custom build which takes up to 12 weeks. On their website you can “Follow my baby” while you wait. Now that line wouldn’t work for any other car, but it works brilliantly for the Mini.

    You can continue to dillegently market to the mediocre middle or you can find your soul and your calling and build a tribe around it. Do it and watch your business skyrocket with clients that not just want your product, but love it beyond measure. Aren’t those really the people you want to attract?

    I hope I got you looking for the soul in your product.

    Bowls by Storykeeper

    Cake by Dessert Designs

    How to Tap High End Brides for Fun and Profit

    Sometimes you have to watch closely, sit silently and just listen to know what is coming.

    I am watching what happens when the White by Vera Wang line debuts at David’s in February. I am curious as to whether her couture line will become simply a marketing tool. If it does, what directional signs will that portend for the rest of us?

    The gap between the wealthy among us is growing at an ever-expanding pace. In 2008 it was already on a par with the gap during the Gilded Age; this according to the Economist from a study by economists Emmanuel Saez and Thomas Piketty

    America’s super-rich (0.1%), they found, were earning about 8% of the country’s total income at the end of the period—the same share as during the Gilded Era of the 1920s and up from around 2% in the 1960s.

    You read that right 0.1%, one tenth of one percent, that is a tiny amount of people.

    A recent quote by the master of all things wedding data, Shane McMurray of the Wedding Report ties in to this;

    I’ve been saying this for years that 71% of couples spend at or below the average,

    As the number of people in that category of top income earners continues to shrink and the rest of us continue to see our tangible income dive due to inflation, will that 71% that McMurry mentions grow even larger?

    What you see in the magazines and on shows like Platinum Weddings are a tiny microcosm of what is actually going on in the real world of weddings. Even at 29% that is a small number of weddings. If you really crunch the numbers you will find that only a small part of that number are throwing $100k weddings and above. Tiny.

    This also from the Economist,

    as people get wealthier they tend to devote more discretionary income to what are called “positional goods”

    “positional goods” that translates to brands and labels

    Let’s take all of that and look at what Wang is doing.  Her brand is undoubtably a market leader in the wedding world, but the market for that product is shrinking. If you read further into the Economist article, you will find that there are real chemical changes in the brain tied to Keeping up with the Jones’ . By creating this lower priced line that will be available to a much greater part of the market Wang is tapping into that chemical release associated with keeping up with the Jones’.

    The problem is, that chemical fix will only work as long as the main brand, her couture line, continues to be a beacon of style, money and power. With fewer and fewer people buying the couture gowns does that part of the line stay profitable? Probably not.

    The result becomes that she has to continue to create each season a line that will most likely not be profitable just for the sake of magazine shoots, freebies to people on red carpets and the buzz created on the runway. In short, the line becomes a marketing tool to keep the lower priced line selling.

    Now isn’t that interesting.

    How does that translate to you?

    No one will really dispute that Wang has transformed the look of bridal gowns, nor can you dispute that she is one savvy business women. Who better to take your cues from?

    Continue to create the magnificent over the top designs that most of us thrive on creating, use it for PR, buzz and press. Then create a line of product that is more attainable for the masses and tie it to your brand. Then sell the shit out of it.

    Draw them into your website with the mesmerizing sparkle of the unattainable, then lead them to the line that they can afford.

    It might not be as glamorous as shifting all your efforts to doing only Platinum weddings but I bet it does a better job of feeding the kitty.

    Food for thought, gang, food for thought.

    On the upside, you still get to create the gorgeous stuff you love to create, who cares if it sells, it’s job is only to create buzz for  what does!

    Power Hour

    I was having cocktails yesterday afternoon with a friend that just happens to be in the industry. Needless to say the conversation drifted to wedding marketing and she asked me how I found time to do any Social Media Marketing.

    Granted, I am in a little different situation than most of you since I spend most of my days chained to the computer, but…

    I start my day, everyday, with what my friend dubbed “The Power Hour”.  I check blogs, schedule the good one to tweet later, save some to my blog with the “Press This ” app, comment on others. I check the tweets and FB status updates from the night before and forward or respond as needed.

    Next I hit the forums that I frequent. There is always something to learn. Whether you are reading the brides forums or networking in the vendor forums, it is important to spend that time catching the pulse of the industry.

    Next I’ll check the stats on my sites. Yep, I am a true stat whore. On days that something big is posted, I check them about every hour. I know, that’s obsessive, but it’s just who I am.

    Now that you have done your power hour, you just have to check in from time to time to see if anything major needs to be mentioned/commented on/forwarded. You can do this on your phone between projects. I really just takes a minute unless something major is happening.

    A large part of why this works is because it’s daily. If I let it build up and only did it once a week I would have to give it a whole day. Not happening.

    If you want to get started on this plan, start small. Pick one and do it diligently until you have it down smooth, then add another. Before you know it, you will have it down to a science and you will be juggling a ton of conversations better than Cirque du soleil.