What Brides Want

 

Some days the universe just seems to present itself in ways that make thoughts and ideas crystal clear.

I ran across an article from last month on Forbes Magazine’s website talking about why so many Millennial women are burning out at work by 30. It made perfect sense. They have been pushed since birth to reach higher, strive harder. To get the best grades and the best resume in order to get the right job and shatter the glass ceiling. Go! Reach! Strive! Succeed! The one thing they never learned is how to take a little time for themselves. I mean for heaven sakes, they are answering email while they squeeze in a pedicure!

I’m short of breath just thinking about it.

Now let’s throw in a little touch of wedding planning for good measure.

Do you have to wonder why today’s brides can be a little frazzled and touchy?

Then low and behold, the universe laid two different answers on my table.

Brides want wedding vendors to take the pressure off. Oh, they may not know it, exactly, but they do.

First I received an email blast from a wonderful wedding professional I have know for years and highly respect, Kellie Bryson of Main Event Productions. Kellie had the opportunity to interview one of her MoBs and shared it in her newsletter. With her permission I want to share parts of it with you.

Getting right into the details — how long did you have to plan the wedding?

A total of 13 months.

Tell us what you thought were the most important aspects in selecting a wedding venue.

The number one priority was a beautiful outdoor setting with a backup plan in case of rain. It was also important that the venue have a wedding package available because we did not have the time or opportunity to shop for vendors. 

Ok, this family had 13 months to plan but felt they did not have the time to shop for vendors. Hmmm, so having a package took off some pressure. You can read the entire interview on The Main Events Newsletter  The point is, they specifically chose a vendor that could take off some of the pressure. Look for this trend to continue.

 

Next an email came to a website I’m webmaster for from a website I had not heard of  that was beginning to explore my local market. I figured I would check it out. My immediate suspicion was that it was just another wedding portal looking to be the next Knot. Well if you have read Think for more than a month you know where I stand on those. This one caught my eye, specifically these few lines

 She wanted something fast and easy that could help her find her vendors. She realized much of her precious time was being spent asking vendors about availability and price range, as well as exchanging basic wedding details. She wanted a location where she as a bride could “shop for vendors,” as well as give vendors a way to see her wedding details and budget without having to pick up the phone.

Wait, you mean to tell me this site was designed from the brides point of view? This bride was sick of wasting her time on the phone telling the same details to multiple vendors just to find out they were booked or out of her price range.  Why couldn’t she just put all those gory details out there and then contact vendors she might be interested in to have a look?

Damn, makes perfect sense to me.

Enter Haley Suggs, the genius behind the nearly brand new website The Bride Link. With most sites vendors buy listing and the lead list that comes with them; a bride registers and then get spammed by every vendor in a 200 mile radius on no information. With The Bride Link, our bride starts the process by listing her information, date, location, guest count, budget, her hopes and dreams even her Facebook page if she wants. Then she looks through the vendors (which are required to list some type of ball park pricing) and for the ones that look promising, she sends them a link request. (Think: Facebook friend request. )  Once the vendor accepts the link request, they can see the full details of our bride’s information and start the contact back and forth.

Brilliant!

This puts the power in the brides hands, gives them the information they want, blocks out all the spam from vendors they don’t want and keeps them from wasting time telling the same details over and over again, Brilliant!

Over the last year in development and the last 4 months post launch, Haley and her team of developers have honed this site down until it is sleek and flawless, just what today’s bride expects. It’s clean, easy to use and easy to navigate. Now it’s time to start scaling.  You see up until now it is specific to Knoxville,Tn. Smart move roll it out locally, perfect the processes and systems then start to scale.

If you are smart and want to be on the forefront of what I think may be the next big thing, contact Haley for a demo.

So what is your take away from this? Find ways to make it easy for your bride. Do what you can to take some of the pressure off. Think packages like Kellie or a streamlined system like Haley.Make yourself their lifesaver.

Market Local

Want to know where to put your marketing dollars?

Think Local!

How much money do you waste advertizing in places like the Knot, Party Pop or the one I find most ridiculous, Grace Ormond? Do you really think your brides are there looking for the florist to do their bouquets? or their cake? or their DJ? Please.

OK, let me ask you in a different way. Do you think you are smarter than Google? I found this quote in this month’s Fast Company

Google covets the $140 billion local ad market.

If Google covets it there is only one reason; because it works. it will work for you to.

Last week at Blog Camp I was asked where and in what order wedding vendors should put their marketing dollars. Here you go:

  1. Your own website.
  2. Your social media (use it to point back to your site)
  3. Local wedding or event website. In NashVegas that is Ashley’s Bride Guide.
  4. Local Bridal Shows that have magazine and website tie ins.

That’s it.

If you have money left, think events and promotions.

I have only one caveat to this whole “only local” thing.  Wedding Wire may be a national site and I doubt seriously if you will ever book a bride directly off it, BUT it is worth the spend to have their Review Widget on you website. Brides trust it. In essence, that is money spent to enhance your own website, so it fits the criteria.

 

Yes Virginia, Content is STILL King!

I have said it and said it: the content on your website is the most important thing you can do for SEO. If you aren’t  blogging and tweeting and adding new GOOD, RELEVANT content on a regular basis, then you are behind the times.

Search is all about relevant content. The more you add the higher you rank. This info graphic says it better than I ever could, well at least more completely anyway.

Oh, one more note: for all you people that think your Facebook page is all you need, do you even see Facebook mentioned on here?

Brafton's Infographic: Why Content for SEO?

Still unsure about blogging? then get your tushie over to Eventbrite and sign up for Ashley’s blog camp. Not is the mid south? Send her an email since she is considering either taking the show on the road or packaging it into a single weekend so you can fly in to take it. Ya, it really is that important.

Disclaimer: Yes I am a speaker at Blog Camp but no, I am not making a dime. I just believe in it that much.

 

 

Why Should I Buy From You?

We have been having a discussion over in the Wedding Water Cooler about Costco and their continued push into the wedding market.  I find it interesting that so many of our members are  in denial. Costco pushing weddings isn’t new. They were doing bridal shows at least 4 years ago.  What is new is that they are now more aggressively pursuing the market.  They have added wedding gowns and are doing it in a trendy way: pop up sales.


They have been doing this with flowers and cakes for a while now. If you want flowers from Costco you can order them in bulk, but you can’t specify a specific cultivar.  So you can order red roses, but not a specific one. You are still going to save a bundle and no one is going to argue with you over your choices. You can order a tiered cake, but you can’t get high style decorating on it. People know what the value proposition is for Costco. They accept that when they walk in the door.
Every one knows what to expect from Costco and David’s and any other big box operation. They are selling reasonable quality products at a deep discount in a no hassle, no frills, no pressure  environment. The fact that people know what  stores like this represent is what brings them through the door.The problem with so many small bridal vendors is that they haven’t expressed or publicized what they are selling that adds value.

Think about this for a minute…

No one ever went to Home Depot because they needed a drill;

they went to Home Depot because they needed a hole.

I have been reviewing a lot of websites lately that clients want me to update. I am running across the same thing in many of them. Nobody is telling me WHY?

  • Why should I buy from you?
  • What makes you different and a clear choice?
  • Why is your product different?
  • What makes you stand out from the other gajillion photographers/planners/florists or DJ’s?
  • How do you fill my unique need?

With some clients it is like pulling teeth to get an answer. If you don’t know what sets you apart, how are you ever going to express that it in a way that has brides beating down your door.

You know me, here is an example.

Bridal salons, by an large market using the designers and lines they carry. News flash, brides believe that they can buy the same thing on line and with a lot of lines, they can. Why on earth should they pay you more for what they believe is the same item. So the lines you carry don’t make you unique.

Here is what makes you unique. You have seen hundreds of women in hundreds of gowns. You know who cuts how, you know what designers and style work best on which body types. You know whose shade of  ivory works best on what shades of skin and a dozen other things that matter. In short, you are the expert. They can bring you a picture of the gown of their dreams and you can find a similar gown that will be more flattering, easier to alter and in their price range in your damn sleep. That is what you should be marketing.

Look, brides need a gown, but really what they need  is a garment that works for them to make them feel and look special on a very special day. They need to walk down that aisle feeling confident that they look the very best that they could. They need your expertise to put them is the gown that is right for them. That is what you should be marketing.

I don’t mean to pick on bridal salons. It is true with most every type of vendor; in and out of the bridal world.

If you want your marketing material to work, you need to know what you are really selling. If whomever is designing your marketing material doesn’t have this information they can’t give you great marketing and without great marketing you can’t hope to survive.

 

 

Bridal Show Success Goes Live

You’ve read the book, now hear it live!

I will be at the Marriott Southwest in Minnetonka, MN on August,17th to do a live seminar on Winning at Bridal Shows for the Professional Wedding Guild of Minnesota.

It takes more than showing up with a portfolio and a bowl of mints to get any kind of return on your bridal show investment. I dig deep into my 25 years of working shows, helping my clients maximize theirs and assisting bridal show producers to give you what you need to squeeze every dollar you can out of yours. I show you everything from how to pick the right show for you, plan it, work it and then do the all important follow up to really win.

Thank to Gary Swartz, publisher at Perfect Wedding Guide of Minnesota for inviting me. Not only is Gary a publisher, but he also produces bridal shows.  He wants his client to succeed!

You can get more information at the the Professional Wedding Guild of Minnesota’s site..

    •  

  • Twitter. How the Big Boys Roll

    …and I bet you are doing it better than some.

    I ran across this article that shows the results of an experiment digital agency IQ ran to see just how Fortune 500 companies were doing at social media. With the exception of a few, most of them sucked.  Check this quote:

    The results? HP, UPS, Wells Fargo and GM stood out as top-performing brands, according to five best practices that IQ gleaned from the study: clearly labeling the purpose of a Twitter account; clearly identifying who is replying to a question; keeping the tone light and friendly; making sure you respond; and responding quickly.

    Of the 50 companies, IQ did not send tweets to 16 because the agency couldn’t find a Twitter account, couldn’t find an account that seemed credible, or the Twitter accounts it did find were too specific in their topics.

    Of the remaining 34 companies, 23 responded to McFather’s tweets. Among the 11 that didn’t: Boeing, Exxon Mobile, Home Depot, Walgreens and Wal-Mart. The fastest to reply were GM, UPS and Best Buy — getting back in 2,3 and 4 minutes, respectively. (Best Buy has previously gained recognition for its Twelpforce customer service page on Twitter.) These companies also quickly redirected messages sent to the incorrect accounts for customer service.

    For companies that spend more on marketing than you or I could ever fathom, that says something. What that something is I’m not quite sure.Are you a Twitter Queen?

    • Are they afraid to take risks?
    • Do they just not get it?
    • Are they still trying to turn the battleship of their giant company?
    • Like so many, are they deluded into thinking that things will go back to the way they were 10 years ago?

    I follow the Twitter feeds of many of you and I see how in touch you are. I also see far too many client come to me with no plan or in some cases even a glimmer of understanding of the what, why and how of Twitter.

    Everyday, social media like Twitter becomes standard operating practice as a way for people to find the information that they need. The simple fact that Twitter is searchable is reson enough that you can not ignore it.

    You can read the full article here at Media Post Publications or download the white paper with the full results from IQ’s website. It’s a short paper; be sure to check out page 2 for some great examples.

    Inception, Trust Agents and Wedding Marketing in the Age of Social Media

    I watched Inception over the weekend (yes I know, I’m late to the party). I am also rereading Chris Brogan and Julien Smith’s Trust Agents and ran across this “Trust Agents don’t just evangelize; in fact they plant seeds”

    There is a scene in Inception where they are talking about how to plant an idea in someone’s mind. As they explain it, you can only plant the seed of an idea and hope that it grows in the way you want it to grow. If you try to implant the entire idea, the mind will automatically reject it as foreign.You can, however, very carefully craft the seed using what you already know about the person you are trying to plant it in.

    Taken together , this got me thinking about how we market today vs yesterday. Time was that marketers just screamed “Buy My Product Now.” It was all about The Call To Action. dun, dun dun! That doesn’t work so well anymore.

    Marketing today is more about listening, hearing and understanding.  You have to keep your ears open to how people are talking about the kind of product or service you offer. What issues do they have, what do they love and what do they hate. Once you know that, you can start crafting your message and planting your seeds.

    Remember, great businesses are built on giving the client what they want in the way they want to receive it. Listening more, will help you determine just what that is.

     

     

     

     

    Shane McMurray on How to Price Your Product

    Nobody knows how to sweep away the fairy dust with a GIANT broom of numbers, facts and statistic like McMurray.

    Shane has been the undisputed champion of honest numbers for as long as I have been in the market.  Every day we face the major media in the wedding industry sprinkling their peculiar brand of fairy dust to convince you that the world and the economy is a big bowl of cherries. McMurray’s honest numbers and analytical approach has a way of pointing out the pits in that bowl.

    In this video, McMurry takes that same analytic approach to show you what you need to do to price your business to dominate the marketplace and your bottom line.

    Pour a cup of coffee and learn something.

    Group Therapy for ‘Gorilla’ Marketers

    I can not believe the tremendous response to the video presentation on ‘Gorilla’ Marketing that aired yesterday on Book More Brides’ 6 Figure Wedding Business Summit. If you missed it, you can see  it here.

    I want to thank Stephanie and Jeff for hosting such a wonderful program.

    Having viewed the comments that poured in, it occured to me that for many of  you leaping out of the comfort of the vanilla box of marketing can be a little daunting. What if there was a place that you could bounce all those wild ideas off a select group of like minded gorillas? Kind of like group therapy for marketing.

    Here is what I propose:

    • Small groups of 5 or 6 for video conferences.
    • Organize groups based on geographic location so that you aren’t sharing with competetors in your own market.
    • Meet once a month to help each other create and flesh out plans for outrageous marketing and mostly to learn from each other.

    If there is a big enough response, I will be happy to put it all together on Skype. All you would need is a free Skype account, a web cam and a high speed connection.