Mastering a World in Flux

 

I caught this great quote in the editors column in the February issue of Fast Company magazine

“In our hyper-networked world, the rules and plans of yesterday are increasingly under pressure; the enterprises and individuals that will thrive will be those willing to adapt and iterate, in a disciplined, unsentimental way.”

This is more or less what I have been saying since 2008, much more eloquently stated. You have to keep your eyes open and be agile and unafraid; but that isn’t what this post is about.

This post is about this philosophy in action; a case study if you will. This is a post about my dear friend, Paul Pannone and how he is single-handedly and unflinchingly transforming a very stuffy, nearly dead industry.

The men’s formal wear industry had all but written its own obituary. Stuck firmly in the past; saddled with outdated looks and hopelessly chained to traditional marketing channels, it was sinking fast. They were living in a bubble. Paul, however saw the bigger picture:create product that followed fashion and market it in a way that would appeal to a younger demographic. To survive, the industry had to get with the program…This ain’t your Grandpa’s tux!

To accomplish anything he had to break down the walls of the stuffy, ‘this is how we’ve always done it’ men’s club that ran the industry. To do that he had to get noticed and show his chops. Chops in formal wear he had in spades having been in the industry for 28 years and publishing a successful industry newsletter, E-formal News. What he needed was to show his mastery of the new marketing. Enter eWedNews. Well, that worked for a while, but it still wasn’t quite it. It did open his eyes to what it was going to take to get this done. Throwing off the bonds of a traditional milquetoast editor he struck out on his own with eWedNewz. Look out world!

Paul understood that in today’s fast paced, information heavy, 24 hour news cycle world you needed a little sensationalism and controversy to shine through the haze. Love him or hate him, he got your attention. More importantly, he proved to the powers that be that he knew what the hell he was doing in the new social media world.

Enter the Weintraubs and FLOW Formal Wear. One of the largest manufacturers of men’s formal wear in the US, they had a lot to lose if the industry failed. Seeing that it was time to adapt to a changing market, they brought in Paul.

Finally in a position to influence change in an industry he had been in since 1984, he stepped up to the plate. Styles were updated, marketing changed and you started to see formal wear that didn’t look antiquated. That was the first step.

 Time to raise the roof.

A big part of marketing today is celebrity endorsements. What you want is a celebrity that understands social media and eyeballs. Oddly, it’s less about how closely the celebrity personifies your brand as it is whether or not they are getting the eyeballs of your target market. So who does Paul pick? Not a dapper James Bond type, but the Situation from Jersey Shores, Mike Sorrentino. Again, love him or hate him, he loves clothes and gets a ton of media attention.

The traditionalists in the formal wear industry blew a gasket! To say they were appalled is an understatement.

This is what MyTuxedoCatelogBlog.com had to say:

When FLOW Formal Wear announced that Mike Sorrentino (aka “The Situation”) from reality TV series ‘The Jersey Shore’ was going to be the celebrity face for their new line of tuxedos, we were admittedly… concerned?  Confused?  We didn’t really get why anyone would choose for a tuxedo line spokesperson a guy best know for losing his shirt

Get over it, you wanted new, you got it. The Situation got his own branded line to stand alongside the lines of Calvin Klein and Ralph Lauren. You want to appeal to a younger demographic? Here you go.

Was it a risk? You bet it was. The top style in the line, the Avalon is just beginning to arrive in stores and according to Mr. Pannone, “Without going into numbers, let’s just say if this was a book, we blew away our first printing and are already on our third.”  Here is how the industry reviewed the Avalon once they actually got their hands on it.

From the original quote,”adapt, iterate in a disciplined and unsentimental way”; I would say that pretty much sums it up. How one man, unafraid to take risks but with a vision of what can be is on his way to saving an industry.

So what are you doing to shake up your world?

 

Two New Websites. A Caterer and a Bridal Salon

I’ve been busy busy in the pixel mines of late. Good thing the treehouse has direct access to their deepest darkest recesses!

First up is a new client  Mrs J’s Baking and Catering that was, of course, a referral from another happy friend of Think. Celeste Morris, the owner, was living with a site she hated and had very little control over. Oh, she could add some content but not much and had little or no control over the look or the galleries. Well now you know I was going to fix that nonsense!

Her site looked generic with no real branding to match what she did. You see, unlike a lot of caterers, Celeste specializes in southern style comfort food. Not much except the menus reflected that. So here at Think we fixed her right up with a new logo and new branding to go with her shiny new site.  An hour or two of my standard tutorials and she was able to update anything she wanted.  She has started to blog and this fall we have her signed up for Ashley’s Blog Camp! 

Tale a look. (I just love her background) The image is a link to her site.

Mrs J's Baking & Catering website

Next up was a redo for a site I originally built back in 2009. Sarah Morris, The Something Blue Shoppe in Hartselle, AL still loved her site but she came back from Bridal market full of ideas and energy. Well you know how we women are, fill us with ideas and energy and the first thing we do is redecorate!  It was time for an update anyway so off we went. I added a few features and made the look a little sleeker.

 Let me know what you think.

The Something Blue Shop website

Sarah’s other store Something Blue Too’s website is slated for the same treatment as soon as I get finished with the 3 wedding planners sites I am working on now. We have to get it ready for prom!

A Glimmer of Hope?

A large part of what has set our industry back on it’s heels in the last few years has been the economy. Well, that and hope. After all, if you think about it, that is what weddings are all about: hope in the future.

You can’t help but have noticed that there hasn’t been anything to be all that hopeful about the future lately. Well that might be changing.

I have seen 3 news reports in the last 3 days that may bring just a glimmer of hope.

I saw one report on NBC about a small lamp manufacturer that had been manufacturing in China. Now he is bringing half of his jobs back home.

Here is more from the above report, a web only interview.

I saw another report that GM is reopening a plant in Tennessee that has been idle for 2 years. 1700 jobs there plus  1850 in Missouri and another 500 added in Detroit.

I saw one more about college students on ABC. They want to buy “Made in America” but the catelog the school was pushing didn’t have one product that has made here. ABC got involved. You really should watch it. Remember, these college students are our next batch of brides and grooms.

What does that mean for us?

When this great ship that is our economy begins to right itself, there will be much cause for celebration. Weddings will be one of the first places that will happen. Weddings are about hope. Hope for the future.

It won’t happen overnight, but it will happen. That is if the government doesn’t step in to screw it up

Hang in there my friends. There may be a glimmer of hope on the horizon.

Please spread this article. It is time we all started feeling a little better about the future.

 

 

Of Fairy Dust and Pretty Pink Unicorns

I had lunch yesterday with friend of Think, Ashley King of Ashley’s Bride Guide.  Much of the conversation revolved around Fairy Dust and Pink Unicorns. It’s really scary how much Ashley and I think alike.

First up, Fairy Dust.

All you need to do is advertise with me and you will have all the brides you want.

You hear this from just about every sales rep you meet.  They know your marketing budget is small and they want all of it.  Sadly, you also hear it from the talking heads that represent the major players like the Knot and Wedding Wire. The truth is that no one place is going to do it for you, you have to spread your exposure out as well as you can and have it all point to the one place you truly control: your website.

All you need is a Facebook page.

No, again your Facebook page is just a sign post to your website. If you post all your content on Facebook they have no reason to go to your site and all that traffic goes to Facebook, not you. Facebook is important, don’t get me wrong, but it is only a piece of the puzzle

The Wedding industry is recession proof.

Wrong. While it is true that people will keep getting married, even that is less true than it used to be. There as been so much written about this, including a lot of it on Think, that I won’t bore you with it. Beyond that, the amount that couples spend is directly effected by the economy. When people are struggling to pay their mortgage and put gas in their car they aren’t going to spend $500 on a custom aisle runner or card box. They are going back to basics, back to what matters.

If you offer low end alternatives no one will buy your high end offerings.

Really? Nothing could be farther from the truth. Why would you purposely leave money on the table? More importantly, if you give budget brides a gateway into your offerings if they find extra money they may well buy your higher priced items.

 

Pink Unicorns

It was interesting that it isn’t only me that hears the constant cry of, “I only want to do luxury weddings.” ~sigh~

Long before I started writing on this public blog, back in the days when Think was subscription only, I began trying to dispel this myth. Yes there are some really high end weddings in America, but no where near enough to support every vendor that is chasing them. Yes the weddings that brides see in the major blogs tend to be high end.  Yes, a large group of brides want a Style Me Pretty wedding but not many can afford it. The problem is that when it comes time to write the check to make those weddings happen, very few (and shrinking) can actually ante up. When faced with the cost, most regroup and back way down.

Here is one more point you may want to consider. The really high end weddings, a quarter of a million and up, are being planned and designed by the people that have been planning and designing for that family or peer group for years. Not someone they found on the web.

“Wait! ” you say, “I want the $100,000 to $200,000 weddings.”  That market, the upper middle class, is the one that is shrinking faster that all others.

A recent article in the Wall Street Journal was addressing how giant Proctor and Gamble is restructuring to match the new realities and had this little tidbit.

In the wake of the worst recession in 50 years, there’s little doubt that the American middle class—the 40% of households with annual incomes between $50,000 and $140,000 a year—is in distress. Even before the recession, incomes of American middle-class families weren’t keeping up with inflation, especially with the rising costs of what are considered the essential ingredients of middle-class life—college education, health care and housing. In 2009, the income of the median family, the one smack in the middle of the middle, was lower, adjusted for inflation, than in 1998, the Census Bureau says.

The slumping stock market and collapse in housing prices have also hit middle-class Americans. At the end of March, Americans had $6.1 trillion in equity in their houses—the value of the house minus mortgages—half the 2006 level, according to the Federal Reserve. Economist Edward Wolff of New York University estimates that the net worth—household assets minus debts—of the middle fifth of American households grew by 2.4% a year between 2001 and 2007 and plunged by 26.2% in the following two years.

P&G isn’t the only company adjusting its business. A wide swath of American companies is convinced that the consumer market is bifurcating into high and low ends and eroding in the middle. They have begun to alter the way they research, develop and market their products.

Does that last sentence remind you of any high end wedding gown designer? It should, it’s exactly what Vera Wang is doing.

So what does this mean to you?

It certainly doesn’t mean you should give up, I am not trying to spout doom and gloom. It means that you may need to rethink your goals in light of what is really going on with your target market. Is there a way that you can offer some product to the lower end bride?  It is really smart to put all your marketing drive into getting a market that is evaporating?  There is money out there to be made, it just may not be where it used to be.

 

 

My Take on The Royal Wedding

I have been watching the flutter about the Royal Wedding and how it was going to heavily influence the American wedding. You know I am not going to sprinkle fairy dust or cloud the view.

So in short order, here are the trends that I think we will see popping up out of this wedding.

  1. The gown. It was simple,elegant and modest. Look for lace sleeves and necklines. Seriously, how long have you heard people screaming for sleeves?
  2. The bouquet. No not a replica because that was one damned expensive bouquet. Look for smallish bouquets in small white flowers with green accents. Look also at the structure of the bouquet; it’s not a hand tied bouquet. The construction on that bouquet was labor intensive and very traditional. More power to the florist that can come up with a reasonably priced  rendition.
  3. Timing. This may well be the biggest trend to come out of this. An afternoon reception with passed hors d’oeuvres, cake, champagne and punch. Period. It’s cost-effective and elegant. Brides have been struggling for a way to be more cost effective with out thinking they will look cheap. Here it is and it’s endorsed by a Royal Wedding.

It’s just how I see it. Please, add your thoughts below.

Look Outside of The Industry for Ideas

Are you stuck in a rut of only doing either what you have always been doing or just doing what is working for your competetors? What makes you think that the only ideas for the wedding industry are IN the wedding industry?

It’s time to start thinking out side the lines.

Here is just one idea.

I am working with a bridal salon that was struggleing with whether or not to stop taking walk-ins. Brides keep telling her that she is the only salon in town that will take walk-ins and that is what brought them in. Her staff was getting overwhelmed trying to wait on everyone at once. The brides would get antsy waiting and this was putting a lot of pressure on the sales consultants. All in all it wasn’t working and the owner was ready to abandon, rather than embrace one of her strongest selling points.

After a bit of conversation we came up with an idea.

Nobody likes to wait, but with a few accomadations, clear communication and the right reason, we all do it. Really? Yes really. Have you ever been to a hot restaurant on a Friday night with out a reservation?

The restaurant takes your name, gives you an idea of how long the wait is and points you to the bar. I suggested she do the same thing.

They set up a comfy little area with drinks and tiny snacks, stacked the coffee table with wedding books (not magazines, we don’t want them looking at other gowns) and pointed them in that direction.

If they are really busy, she now has a list of nice little restaurants in the area that she suggests and gets their number and offers to send them a text when their name comes up. The bonus with this is that our owner knows that brides get hungry and cranky during a long day of shopping, this fixes that.

It has taken a few Saturday’s to get the system running smoothly but her staff love the idea and the brides still get to just walk-in.

Where can you look to find answers to the issues you are having in your wedding business? What other industries have similar problem? There is your answer.

Expert Advice? Bring on the Peasants!

Yesterday I was accidentally made privy to a forum conversation about some of that ubiquitous bullshit advice from a self-appointed expert. Yikes there was talk of burning the source at the stake!

I am delighted to say that a leader arose, went to the source and got the offending {dis}information pulled.

I have to tell you, there is something about peasants with pitchforks rising up that warms my heart. 8-)

Is there any reason that we can’t all do the same thing?

In my post about bad experts last month I told you I didn’t have the answer…yet.

Well maybe now I do.

Here are my thoughts; let’s start calling these people out. Seriously, in mass, in true peasants with pitchforks manner. If you see bullshit, call it! Leave a comment, post it to your FB page, tweet to your network and get them to comment. Keep it up, storm the castle. Create a hashtag, #pitchfork  or #BS or #infoFAIL

Go so far as to start a BS category on your own blog and call it out there. When they start to see referrals from your site in their stats they will check it out.  OK, you are sending them traffic but your content is highlighting the absurdity of their advice.

Following the peasants with pitchforks metaphor, you have to get your network involved. Your lone comment won’t do any good, they have to see that mob with torches at the castle wall.

Or, I suppose, you can just continue to grumble about it in the forums and change nothing.

Re-invention and Marketing

I have been thinking about this comment of mine on a recent eWedNews article:

The vendors that I see showing real improvement are the ones that read the writing on the walls and decided to zig while the rest of the industry continued to zag

Well, as a result I did some deep thinking about a few of my favorite re-invention case studies, and you know what, it wasn’t the basics of their business that changed so much as how they looked at them and how they marketed them.

It’s kind of like the girl that never gets noticed until the makeup artist gets ahold of her and shows her that by highlighting her eyes instead of her lips she turns into a knockout. Same thing.

Both of these companies just shifted their marketing. They pumped it up and highlighted different aspects of what they had already been doing to appeal more to today’s brides.

Take a look at your own business. What parts are hiding in the shadows that would really make you stand out? Is it time for a little rebranding of your own?

Trends 2011

It’s time for another Trend Tracker Lightning Round.

For those of you that are new to Think, let me explain just what that is. I spend a few hours scanning rapidly through sometimes as many as a 1000 blog posts from the most popular wedding blogs, paying special attention to real weddings. I look at real weddings because these are things that today’s brides are actually doing, not what the blogger thinks they should be doing. Second, these blogs are where your brides of tomorrow are getting thier ideas. Looking back over the last few years, this method comes as close as any I have seen to actually predicting what is going to come walking through your door.

So, here we go!

  • Over all the look is bleached and delicate. The colors are softer and the look is casual and shabby chic. Even brown, which is still big, has a sun bleached quality, a softness to it. This post  from my other blog is an example of what I mean.
  • Elements include milk glass, antique glass, chandliers in barns.
  • Having said that, when a wedding with color pops up it is a very saturated riot of many colors. I am thinking about 20% went this direction.
  • Signage is still big with chalkboards taking the lead.
  • Cakes are either simple buttercream cakes with fresh flowers to decorate or very small (maybe 40-50 sevings) elaborate works of art with undecorated cakes to feed the majority of guests. Cupcakes seem to be waning.
  • Flowers: Succulents are everywhere from centerpieces to bouquets. Check out this post from Elizabth Anne Designs
  • Bouquets are finally losing that tight hand tied look for softer, fluffier looks.

{Source}

  • Flower choices seem to go in two direction:Natural or Orchids.
  • I am seeing wildflowers, daisies, daffodils and natural elements like moss, seed pods, branches and herb.
  • The other side of the coin is masses of orchids in a single color.
  • The grooms Bout’s are more creative than ever before. Decidedly more masculine than in the past.
  • Feathery touches are everywhere from fashion to decor.
  • Elaborate rose petal work is coming on big.

{source}

  • Gowns are more comfortable, with less construction. I am seeing straps and halters. (Remember, this is what I am seeing in real weddings, not the runways)

{source}

  • For the men, Chuck Taylor’s and fun, fabulous socks. Suits over tuxes is still the trend.
  • Photography seems to be trending toward fashion rather than photojournalistic style. Ironically, brides seem to want an urban edge in their engagement session even though they are going shabby chic for their wedding.
  • Yes, food trucks are getting into the game. Couples are looking for unique and this is one direction they seem to be leaning.

Why What We Do Is Expensive

The next time your client want’s to know why they need a professional or why it costs what it does, show them this.

Time lapse photography by Whitney Carlson of Dove Photography,

Courtesy of wedding planner Angela Proffit

Location, Cheekwood Botanical Gardens, Nashville TN.