New Ideas for Bridal Show Email Follow-up

OK, you’ve invested your time and treasure in a bridal show, or several and you have a fat, juicy lead list. Now what?

I have already given you tons of ideas to use both short-term and long-term like cherry picking your lead list and outrageous marketing. The question people still are asking is what  to put in that first email?

An interesting answer popped into my inbox just this morning that I think you should give a try.

How about instead of telling them something you ask them something?

Check this quote from today’s Research Brief from The Center for Media Research.

A new survey from Cint shows that 62% of those surveyed said they were more likely to purchase a brand’s product if their opinion has been sought by brand in a study. The survey highlights the importance of customer insight, says the report, as over half of the 1,200 consumers polled felt more loyal to a brand if it takes the time to find out their opinion.

Personally I can’t think of a better way to get them engaged from the very beginning. You know me, here is an example. If it were me sending the email for Indulgence Custom Bakeshop I would have said something along the lines of:

“Hey there {add first name}, it was great to meet you at the XYZ Bridal Show.  I was wondering if I could get your input on something. It’s a new year and I really want to add some new and exciting flavors to the menu.  If you could have any flavor or combination of flavors for your wedding cake or dessert what would it be?”

Better yet, put in a very brief survey or poll.

Don’t be crass and ask what their budget is. Ask them something that they may just have an interesting opinion on and ask it like you mean it. Give them some reason to believe that their input matters. Tweet the answers like a horse race. Build some excitement. Keep a tally going on Facebook. Foster engagement.

Here is one more tip that you probably already know but needs to be reinforced.

That email needs to be finished and uploaded to your bulk mailer BEFORE  you set up your booth. As soon as the show is over you need to load the emails you collected in your booth and hit the send button. That night. I know you are tired; shows can be brutal. Not taking care of the follow through is the biggest mistake that bridal vendors make when using bridal shows to market.

 

Bonus.

Here is another great article I just found on Asking as Marketing.

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3 Reasons You Need to be on Pinterest

Surely you have heard of Pinterst by now. Pinterest is an invitation only site  (but invitations are easy to come by) where people curate images.

 

The number one reason you should be on Pinterest

is because your brides are.

Pinterest has replaced the binder full of pictures. Don’t be surprised to have brides waltz into your shop, pop out their iPad and start showing you their pins. You want them to be pinning your work! You can upload your images or just pin images of your work that others have posted.

Number 2. There is no better way to know what trends1 are rising then to keep up with what brides are pinning. Follow brides in your market and around the world. You will quickly see what is catching their eye.

Number 3. It gets your creative juices flowing. One idea leads to another. Don’t be afraid to pin the work of others. Brides will get a good idea of your taste and that helps them choose you.

 

FYI Pinterest is also the biggest time sink going right now, so be forewarned. You really should  follow my boards.

1 Top trends I am seeing, ombre cakes and it seems every other bride is in love with chuphas and mandaps, regardless of their religion.

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Website for Fisher’s Tudor House

It may not look like it on the surface, but this was a huge project. The mandate was to take two very dated, very old school websites and bring them into 2012. There were so many pages and interior links that just sorting it out required a flow chart. The SEO was Jurassic but losing ranking in such a competitive market wasn’t an option. Top it all off with an eCommerce component and a former webmaster that didn’t want to be a team player. I even pulled in old friend Marc Fuller to tweak the SEO.

 

The shining light was a client I just love. He understood the challenges and listened to my advice. Now he is no longer held hostage and is amazed at how easily he can update the new site himself.

Fisher’s Tudor House 2012

Just so you can get some idea of where we started…

thanks Pete.

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Wedding Industry Renaissance

Is that a break in the clouds I see?

A stray ray of sunshine on the horizon?  

Why, by George, I think it is!

On last week’s post about bridal shows the poll results are more than 50% positive. I would have liked to see a landslide but any improvement is a good thing.

It is more than just the numbers though, it is some of the comments that I have gotten not just on the post but in private emails and on Facebook. There is an upbeat feel in their messages. Positive energy is crackling in the air. One client tells me she is so busy with appointments she doesn’t have time for laundry or groceries. Another is so backed up writing proposals that she is looking for a temp secretary!

This from Cathy in Wisconsin:

Better than the last 2 years. Booked 4 at the first 2 day show, and more after at our studio.

This from Angie in Preston, UK

Hi ,We are late in starting this year 1st one 19th Feb but everybody seems to be buzzin about an upturn in the market this year.

This from Tony in Long Island

yes! I’ve had great success thus far at bridal shows

What I am trying to say here is that I firmly believe we have turned a corner.  Maybe it hasn’t trickled down to everyone yet, but it will.

No, it isn’t rockin’ at the rate it was before the bubble burst, but it is on the upswing for the first time in years. There is hope, there is a glass half full attitude.

The wedding market is different. You can’t market to brides the way you did, the same buzzwords and triggers don’t work today. Engaged couples today have less of a “This is the BIGGEST day of my life” attitude and more of “This is important but I am not going to break the bank for it.”

Pitch your product accordingly. Show value. Work within the brides budgets. Offer alternatives. Make it personal.

There are ways to sell and there are couples to buy.

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Are Bridal Show on the Up Swing?

 

OK, you all know how I feel about Bridal Shows. For many reasons they are near and dear to my heart but for several years now they have been a crap shoot. Things may be changing.

I keep hearing from clients and friends that this has been a FANTABULOUS year for shows. Rumor has it that phones have been ringing off the wall for appointments. Do tell? I even witnessed a conversation that this year has been almost like 2007!

WooHoo!!!

I need a bigger sample. QUICK!

 I want to know how the shows have been for you this year. Post a comment and let me know ll the details. I also want to know what kind of show are you doing:the big mega shows or the smaller more intimate, niche shows. It does make a difference.

How have the early 2012 Bridal Shows been?

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Tell me about the show?

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Thanks for playing! Leave a comment and tell me more.

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Mastering a World in Flux

 

I caught this great quote in the editors column in the February issue of Fast Company magazine

“In our hyper-networked world, the rules and plans of yesterday are increasingly under pressure; the enterprises and individuals that will thrive will be those willing to adapt and iterate, in a disciplined, unsentimental way.”

This is more or less what I have been saying since 2008, much more eloquently stated. You have to keep your eyes open and be agile and unafraid; but that isn’t what this post is about.

This post is about this philosophy in action; a case study if you will. This is a post about my dear friend, Paul Pannone and how he is single-handedly and unflinchingly transforming a very stuffy, nearly dead industry.

The men’s formal wear industry had all but written its own obituary. Stuck firmly in the past; saddled with outdated looks and hopelessly chained to traditional marketing channels, it was sinking fast. They were living in a bubble. Paul, however saw the bigger picture:create product that followed fashion and market it in a way that would appeal to a younger demographic. To survive, the industry had to get with the program…This ain’t your Grandpa’s tux!

To accomplish anything he had to break down the walls of the stuffy, ‘this is how we’ve always done it’ men’s club that ran the industry. To do that he had to get noticed and show his chops. Chops in formal wear he had in spades having been in the industry for 28 years and publishing a successful industry newsletter, E-formal News. What he needed was to show his mastery of the new marketing. Enter eWedNews. Well, that worked for a while, but it still wasn’t quite it. It did open his eyes to what it was going to take to get this done. Throwing off the bonds of a traditional milquetoast editor he struck out on his own with eWedNewz. Look out world!

Paul understood that in today’s fast paced, information heavy, 24 hour news cycle world you needed a little sensationalism and controversy to shine through the haze. Love him or hate him, he got your attention. More importantly, he proved to the powers that be that he knew what the hell he was doing in the new social media world.

Enter the Weintraubs and FLOW Formal Wear. One of the largest manufacturers of men’s formal wear in the US, they had a lot to lose if the industry failed. Seeing that it was time to adapt to a changing market, they brought in Paul.

Finally in a position to influence change in an industry he had been in since 1984, he stepped up to the plate. Styles were updated, marketing changed and you started to see formal wear that didn’t look antiquated. That was the first step.

 Time to raise the roof.

A big part of marketing today is celebrity endorsements. What you want is a celebrity that understands social media and eyeballs. Oddly, it’s less about how closely the celebrity personifies your brand as it is whether or not they are getting the eyeballs of your target market. So who does Paul pick? Not a dapper James Bond type, but the Situation from Jersey Shores, Mike Sorrentino. Again, love him or hate him, he loves clothes and gets a ton of media attention.

The traditionalists in the formal wear industry blew a gasket! To say they were appalled is an understatement.

This is what MyTuxedoCatelogBlog.com had to say:

When FLOW Formal Wear announced that Mike Sorrentino (aka “The Situation”) from reality TV series ‘The Jersey Shore’ was going to be the celebrity face for their new line of tuxedos, we were admittedly… concerned?  Confused?  We didn’t really get why anyone would choose for a tuxedo line spokesperson a guy best know for losing his shirt

Get over it, you wanted new, you got it. The Situation got his own branded line to stand alongside the lines of Calvin Klein and Ralph Lauren. You want to appeal to a younger demographic? Here you go.

Was it a risk? You bet it was. The top style in the line, the Avalon is just beginning to arrive in stores and according to Mr. Pannone, “Without going into numbers, let’s just say if this was a book, we blew away our first printing and are already on our third.”  Here is how the industry reviewed the Avalon once they actually got their hands on it.

From the original quote,”adapt, iterate in a disciplined and unsentimental way”; I would say that pretty much sums it up. How one man, unafraid to take risks but with a vision of what can be is on his way to saving an industry.

So what are you doing to shake up your world?

 

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Facebook or Blog?

I ran across an interesting question today about where you should put more effort, in your blog or your Facebook page.

I’m not really sure why that is a question. Let me break it down for you.

Your website is your own personal piece of  internet real estate. Think of it as your home because in terms of your marketing, it is. Your blog should be the heart and soul of your website. In web design today, integrating your blog as a page on your website is the only way to go. If your blog is off on another url from your main one you are missing the boat.

Today’s brides go to one place to find their vendors above all others:

SEARCH.

If you aren’t ranking high in search engines for what you do and where you do it, you are behind the game.

Reread that last sentence. Notice I did not say for your name. I hope to hell you rank number one for your name. Unfortunately, that isn’t how brides search. They search for things in places.

Huh?

They search for florists in Bucks County.They search for wedding planners in Washington, DC. They search for caterers in Fairbanks, AK. They don’t search for Polly Sue Purebreds Catering. If they do it is because they have already been made aware of Polly Sue from a referral and that is a post for another day.

Now that you understand this, you understand why your personal piece of real estate is so important.

Back to the original question: your blog or Facebook.

Every time you post to Facebook, you are sending all that Google juice to Facebook.com, not to Polly Sue’s url. Great, I’m sure Mr. Zuckerberg appreciates the Google juice, but frankly, you need it worse than he does.

Think of it this way, you have an office or a store but you still meet people in the local coffee-house. Instead of investing to improve your office or store, you take time and treasure to improve the coffee-house. That’s just dumb.

How about this instead, you work on improving the store, and then post updates on the coffee-house bulletin board. When your potential customers start looking for you the coffee-house bulletin board is one of the many signs pointing to your store. When they get to your store, they see how amazing you are.

Enough with the analogies, if you don’t get it yet you never will.

Your blog should be an integrated part of your website.

Facebook should send traffic to your website, not the other way around.

Post to your blog and have it automatically cross-post a headline and an excerpt to your Facebook page leading them to your website.

 Done.

 

 

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Websites for Ecommerce

 

Last week I asked if you thought Ecommerce was something you should explore.

Today I want you to have a look at 2 sites that I think are great examples of how you, a wedding vendor can do it right. First off, let’s get one thing straight, I am not saying that I think you should abandon your current business and try to recreate Amazon. Nope, not by a long shot.

The 2 sites I want you to look at combine many of the things I have been talking about for years, personal branding, niche marketing, becoming an expert in your field, giving people a reason to return to your site and, oh by the way, selling a ton of stuff!

Enough suspense!

Rachel Ray

Whether you love her of hate her, she knows how to do it. If you will notice, her site is all about information, recipes and tips, guest bloggers and show news. 1001 ways for the site to be found in search and as many reasons for visitors to keep returning.  It does a very good job of establishing her authority and making you trust and like her. Her ecommerce play comes across as helpful rather than pushy. On each recipe is a box listing products from her shop that would be useful in that recipe. She has already earned your trust, of course you are going to buy what she recommends.

 

Micheal Chiarello

You may or may not know who Micheal Chiarello is, he does have a few cooking shows but unlike Ray, he never really rose to stardom on the FoodTV roster. His shows are more about publicizing his already existing brand.

His website is more pure ecommerce but he still uses the same tools; recipes, commentary and tips. (all things you could be using in your site)

How  does this help you?

If you have been listening, I keep encouraging you to find ways to leverage what you already do and are known for to increase your bottom line. Like the florist that that started increasing her stock of cool vintage props and started pushing their rental. Like the planners that have started marketing the custom invitations, signs and decor pieces they were already creating for their clients anyway. Like the cantor that was doing weddings and found a whole new market doing the classes for Bar/Bat mitzvahs. Like the officiant in the Caribbean that doesn’t wait for people to find her, she connects with the cruise ships to plan weddings for their passengers on layovers on her island. Like the catering hall that is ubër successful with Murder Mystery Dinner Theater on Friday nights.

There now, I have given you some ideas and I have shown you how to do it well.

Go take a few days off and let it all roll around in your brain.  What do you do that you can leverage.?

When you figure it out, I want to know, so leave me some comments.

 

 

 

 

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Bridal Shows: How to Bag an Elephant

 

Bridal show ROI and goals are interesting things. If you think the only goal of a bridal show is to book brides at the show you are missing most of the opportunities.

I had a most interesting conversation last week with a florist concerning his recent booth at a bridal show. Now this was a small show, but popular among the luxury wedding vendors. Our florist knew that booking more than one or two brides from the show was probably a pipe dream, but he had another goal.

You see, there was a planner in town that he had been stalking (only in the business sense of the word) for several years. This planner was known to use the same vendors over and over, throwing them a ton of work. If our florist could finally get the planners attention, it would mean a lot of additional business.

The planner had booked a booth at this show.

Time for a little research. Our intrepid florist made it his business to learn every thing he could about the planner’s style. He scanned images on her Facebook page, in local magazines and on her website and looked for patterns. Of course there were patterns, we all have them. Then he designed his booth to reflect her style, down to the use of her personal favorite color.

Like I said, it was a small, lightly trafficked show and the vendors had plenty of time to schmooze. Our florist chatted with friends in adjacent booths but stayed pretty much in his booth. In other words, he didn’t approach his target at all.

The target found him.

On the planners FIFTH visit to the florists booth, as she oooo’d and ahhh’d over a particular bouquet for the fifth time and the booth in general she invited the florist to lunch for the following week.

That my friends, is how you bag an elephant!

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Is E-commerce Something You Could Do?

I am seeing the twinkling of a trend among small independent wedding vendors. E-commerce is beginning to come into play more and more as either an additional service or product or a full on pure play. Monday I’ll start my third E-commerce site in the last 2 months.shopping carts and ecommerce for wedding vendors

How, you ask, are wedding vendors using Ecommerce? They are using it in a variety of ways. I’m not going to give away their ideas, but I can tell you that it runs the gambit from hand-crafted products, to personalized design services to gift cards.

This all ties into what I have been saying about really thinking about what makes you unique and how you can use that to enlarge both your offerings and your niche.

Capitalize on your reputation to expand your business.

Think about what you can pre-package, so to speak. Suppose I were still baking. Now my wedding cakes were all one of a kind designs and not something I could have sold on the internet, but my hand made truffles would have worked. For that matter, if I had really wanted to go for it, I could have sold just the designs, cake blue prints, if you like. Brides could have then taken them to their auntie or local baker to bake and decorate.  Do you see where I am going with this?

Put on your thinking cap and go for a walk outside the box. 

One of the amazing things about the internet, is that you can try these kinds of things out relatively cheaply. Put a page on your site with your products and a simple shopping cart for a small investment. If it works, then you can think about really investing in it. If it doesn’t, take down the page off your site and you are out a couple of hundred buck, tops.

Next week, I’m going to take you on a tour of what I think are a couple of the best sites to emulate to market both your current business and an eCommerce play.

 

 

 

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