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How to Tap High End Brides for Fun and Profit

Sometimes you have to watch closely, sit silently and just listen to know what is coming.

I am watching what happens when the White by Vera Wang line debuts at David’s in February. I am curious as to whether her couture line will become simply a marketing tool. If it does, what directional signs will that portend for the rest of us?

The gap between the wealthy among us is growing at an ever-expanding pace. In 2008 it was already on a par with the gap during the Gilded Age; this according to the Economist from a study by economists Emmanuel Saez and Thomas Piketty

America’s super-rich (0.1%), they found, were earning about 8% of the country’s total income at the end of the period—the same share as during the Gilded Era of the 1920s and up from around 2% in the 1960s.

You read that right 0.1%, one tenth of one percent, that is a tiny amount of people.

A recent quote by the master of all things wedding data, Shane McMurray of the Wedding Report ties in to this;

I’ve been saying this for years that 71% of couples spend at or below the average,

As the number of people in that category of top income earners continues to shrink and the rest of us continue to see our tangible income dive due to inflation, will that 71% that McMurry mentions grow even larger?

What you see in the magazines and on shows like Platinum Weddings are a tiny microcosm of what is actually going on in the real world of weddings. Even at 29% that is a small number of weddings. If you really crunch the numbers you will find that only a small part of that number are throwing $100k weddings and above. Tiny.

This also from the Economist,

as people get wealthier they tend to devote more discretionary income to what are called “positional goods”

“positional goods” that translates to brands and labels

Let’s take all of that and look at what Wang is doing.  Her brand is undoubtably a market leader in the wedding world, but the market for that product is shrinking. If you read further into the Economist article, you will find that there are real chemical changes in the brain tied to Keeping up with the Jones’ . By creating this lower priced line that will be available to a much greater part of the market Wang is tapping into that chemical release associated with keeping up with the Jones’.

The problem is, that chemical fix will only work as long as the main brand, her couture line, continues to be a beacon of style, money and power. With fewer and fewer people buying the couture gowns does that part of the line stay profitable? Probably not.

The result becomes that she has to continue to create each season a line that will most likely not be profitable just for the sake of magazine shoots, freebies to people on red carpets and the buzz created on the runway. In short, the line becomes a marketing tool to keep the lower priced line selling.

Now isn’t that interesting.

How does that translate to you?

No one will really dispute that Wang has transformed the look of bridal gowns, nor can you dispute that she is one savvy business women. Who better to take your cues from?

Continue to create the magnificent over the top designs that most of us thrive on creating, use it for PR, buzz and press. Then create a line of product that is more attainable for the masses and tie it to your brand. Then sell the shit out of it.

Draw them into your website with the mesmerizing sparkle of the unattainable, then lead them to the line that they can afford.

It might not be as glamorous as shifting all your efforts to doing only Platinum weddings but I bet it does a better job of feeding the kitty.

Food for thought, gang, food for thought.

On the upside, you still get to create the gorgeous stuff you love to create, who cares if it sells, it’s job is only to create buzz for  what does!

Power Hour

I was having cocktails yesterday afternoon with a friend that just happens to be in the industry. Needless to say the conversation drifted to wedding marketing and she asked me how I found time to do any Social Media Marketing.

Granted, I am in a little different situation than most of you since I spend most of my days chained to the computer, but…

I start my day, everyday, with what my friend dubbed “The Power Hour”.  I check blogs, schedule the good one to tweet later, save some to my blog with the “Press This ” app, comment on others. I check the tweets and FB status updates from the night before and forward or respond as needed.

Next I hit the forums that I frequent. There is always something to learn. Whether you are reading the brides forums or networking in the vendor forums, it is important to spend that time catching the pulse of the industry.

Next I’ll check the stats on my sites. Yep, I am a true stat whore. On days that something big is posted, I check them about every hour. I know, that’s obsessive, but it’s just who I am.

Now that you have done your power hour, you just have to check in from time to time to see if anything major needs to be mentioned/commented on/forwarded. You can do this on your phone between projects. I really just takes a minute unless something major is happening.

A large part of why this works is because it’s daily. If I let it build up and only did it once a week I would have to give it a whole day. Not happening.

If you want to get started on this plan, start small. Pick one and do it diligently until you have it down smooth, then add another. Before you know it, you will have it down to a science and you will be juggling a ton of conversations better than Cirque du soleil.

Who’s the Boss?

I was following a thread on a forum today about some employee issues. I occurred to me that ya’ll could use a pep talk.

One of the hardest steps many of us take in growing our business is hiring staff. It is a tough move to make. You have to have help to grow your business. You love your busness passionately, like a child you have lovingly raised that is now happily toddling.

You want to build a team around you that has the same love and passion for your baby as you do.

Sorry. Not gonna happen.

They are your staff, they are not your friends. Oh, you may have great relationships with your staff, you may even enjoy their company outside of work. Ultimately though, in the end, their ties to your business are tenuous ones bound by the power of the zeros on their paycheck.

Once you understand that, you can begin to treat them as they should be treated.

I understand that at first, this kind of sucks. How could someone not love your business like you do? Reality check, to them it is just a job. Now if you have hired the right people, they will have the moral character to do a great job for you, because that is the right thing to do. Something along the lines of an honest days work for and honest days pay. Heck, great employees will even take joy in the work they do for you.

Make no mistake, they are only invested in your businesses growth to the extent that it provides them security.

Now, start acting like the boss.

Suzy Q may really want to work the party for the client that always tips outrageously. Well if Suzy Q has been slacking or grumbling lately, you don’t need her on this important of a job.

Bobby may prefer working the front of the house, but you need his back more on load-in and heavy lifting.

Start thinking about your employees as assets. Use them where they benefit “your baby” the best. Like any asset, take care of them with good compensation and working conditions.

Listen, this may sound crass, but your employees, just like your camera or your oven or your van, do what they do for you not because they love you or your business, but because currency was exchanged and you took the time and care to keep them in peek condition to perform their tasks.

E-mail Marketing Refresher

Now that the bridal shows are upon us and you have gathered a nice little lead list, I think it is time for an email refresher course.

Um, you did gather your own leads at the bridal shows, right? I thought so.

  1. For all those new visitors to your website, let’s capture those leads too. Make signing up to your email lead list easy, have a lead generator on every page of your website and only ask for 2 things, name and email address. People are more like like to sign up the less information you require. (Your lead generator is different from your contact form. You can require more info on the contact form.)

  2. Use a good emails service, don’t try to do email marketing through your own email program. You will end up blacklisted. Instead use a qualified third party emailer. I am a big fan of A Weber and have been using it for years. The price is right and the service is easy to use. Yes, I’m an affiliate but only because I am also a fan.

  3. Use good, non-spammy subject lines. Your subject line may be the only thing people read to determine if they want to open your email. You should split test to see what kinds of headlines get the best response from your subscribers.

  4. Make your emails informative. Don’t just send out notices of sales and coupons. Give your readers a reason to open your email even if they don’t have a dime to spend today. The goal is to get your business top of mind when they do have money to spend. A good rule of thumb is 80% information and 20%pitch. If you look at my emails blasts, they are almost entirely information about what is new on the websites, but I include a link to my ebook and other services over in a sidebar.

  5. Resend your email blast to the people that didn’t open it the first time around. Wait 24-48 hours ansend to ONLY the people that didn’t open it the first time. You will be suprised at how many more opens your get.

  6. Track everything. I shouldn’t have to say it, but what is the point of putting in the effort if you aren’t going to keep track of what is working. It is even a good idea to divide your lists up. Have one that comes from a bridal show, one that is generated by your website and one that comes from any leads your get off websites you advertise on. They you will even know which places are working for you.

Email does still work, if you use it right. With so much marketing today being pull marketing, it help to add a little bit of push to the mix.

Re-invention and Marketing

I have been thinking about this comment of mine on a recent eWedNews article:

The vendors that I see showing real improvement are the ones that read the writing on the walls and decided to zig while the rest of the industry continued to zag

Well, as a result I did some deep thinking about a few of my favorite re-invention case studies, and you know what, it wasn’t the basics of their business that changed so much as how they looked at them and how they marketed them.

It’s kind of like the girl that never gets noticed until the makeup artist gets ahold of her and shows her that by highlighting her eyes instead of her lips she turns into a knockout. Same thing.

Both of these companies just shifted their marketing. They pumped it up and highlighted different aspects of what they had already been doing to appeal more to today’s brides.

Take a look at your own business. What parts are hiding in the shadows that would really make you stand out? Is it time for a little rebranding of your own?

Wedding Dish

Some of you may not be aware that I actually have another blog, Wedding Dish. It is directed at brides with real world tips and answers.I added a link in the Menu bar of  Think.Wedding Dish

In light of my recent rant about the bad information on the internet I thought I should be honest about my ‘other life.’

I am not one to always take my own advice so I don’t post to this blog as often as I should anymore. This one seems to be taking all my time these days. Still there is some pretty funny stuff over there and I have always tried to be as real with brides as I am with you.

Do me a favor and give it a read. You just might find something you can use.

Wedding Experts and Web Content

This has been bugging me for a while so prepare yourself for a rant!

I have been following a couple of discussions over on eWedNews, one about wedding portal websites and another about so-called experts in the wedding industry. Gah!

First off, have you done any bride-style surfing on the internet lately? Seriously type in any search string  that a newly engaged woman  might use, like “How to start planning a wedding”? Every damn one on the first page for that search is some self-serving drivel written as “keyword content”.  There were 5,240,000 results. The 7th listing was from a website called MamasHealth. For real! What makes them experts in wedding planning?  The 8th result was for a site called the Power of Home Biz telling you how easy and lucrative becoming a wedding planner is. For crying out loud, the Knot didn’t even make the first page! Not that they are an example of great content, but still.

This is the world your brides step into the minute they get engaged. It is one loaded with hucksters and shysters and carnival barkers all wanting a piece of the supposedly rich, recession proof wedding market.

If you take the time to read some of this stuff you will quickly get an understanding of why today’s brides are so confused/deluded/insane.

Once they get past the basic search and start hitting the blogs to gather information to put into their binder they get hit with fairy dust stories of spectacular weddings on a buck .95 budget. Whoops, that bride with the over the top wedding on a $5ooo budget neglected to mention that her sister is a photographer on a par with Jasmine Starr, her aunt owns a posh boutique bakery, her uncle Louie is a caterer to the stars and her best friend is Martha Stewart’s assistant. But hey, she did it for $5K, so can you!!!

How did all this happen? Greed. Greed for search ranking.

In a post Google world, search ranking is the golden ring and content is king. Google is after all only an algorithm, it can’t discern the quality of the content, only if it has the right searchable keywords. Therefore, any article with the right keywords, no matter how bad the information, can get to the top of the list. To the searcher, that gives it credibility. Google has judged your content to be worthy and declared  you an expert. Pffffft! Give a huckster a list of the right keywords and they can game the system to make themselves look like an expert in any field, not just this one of badly informed brides. Go MamasHealth!

With the portals, well they aren’t much different. They want your money, they use their website stats to show you how wonderful they are so you will advertise with them. How did they get those stats? Content. Have you ever actually read any of it? Most of it is bullshit with dash of recycled garbage and a touch of fairy dust. When brides read it, one of two things happen: either the site completely loses credibility or worse case, the bride buys into the bogus information. The first group won’t bother to look at vendors on the site and the second group you don’t want as your bride anyway.

Then there are the bloggers. I’m not talking about all wedding bloggers. Please don’t think that I am.Some of the only really credible, honest information today is found in the blogs.  There are two kinds of wedding bloggers. There is the vendor that chats about their business and the weddings they have done as a way to market their business and educate brides on their business and their part of the industry. Good on you. Then there are the ones that are just trying to keyword load and will post anything they can think of to wrap around a keyword. My all time favorite was the DJ that was telling brides if your baker wouldn’t guarantee you that your cake would be baked the morning of your wedding, move on and find a reputable baker.

Then there are the probloggers. Generally these guys are pretty good. After all they make their living off this and know where and how to find the real experts to quote and inform. They have a little work to do on budget honesty, but all in all, most are pretty good.

I know this was a long rant and I appreciate you patience in reading it. Unfortunately I don’t have an answer for you…yet. I just wanted to make you aware of the lay of the land in a Google world.

Trends 2011

It’s time for another Trend Tracker Lightning Round.

For those of you that are new to Think, let me explain just what that is. I spend a few hours scanning rapidly through sometimes as many as a 1000 blog posts from the most popular wedding blogs, paying special attention to real weddings. I look at real weddings because these are things that today’s brides are actually doing, not what the blogger thinks they should be doing. Second, these blogs are where your brides of tomorrow are getting thier ideas. Looking back over the last few years, this method comes as close as any I have seen to actually predicting what is going to come walking through your door.

So, here we go!

  • Over all the look is bleached and delicate. The colors are softer and the look is casual and shabby chic. Even brown, which is still big, has a sun bleached quality, a softness to it. This post  from my other blog is an example of what I mean.
  • Elements include milk glass, antique glass, chandliers in barns.
  • Having said that, when a wedding with color pops up it is a very saturated riot of many colors. I am thinking about 20% went this direction.
  • Signage is still big with chalkboards taking the lead.
  • Cakes are either simple buttercream cakes with fresh flowers to decorate or very small (maybe 40-50 sevings) elaborate works of art with undecorated cakes to feed the majority of guests. Cupcakes seem to be waning.
  • Flowers: Succulents are everywhere from centerpieces to bouquets. Check out this post from Elizabth Anne Designs
  • Bouquets are finally losing that tight hand tied look for softer, fluffier looks.

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  • Flower choices seem to go in two direction:Natural or Orchids.
  • I am seeing wildflowers, daisies, daffodils and natural elements like moss, seed pods, branches and herb.
  • The other side of the coin is masses of orchids in a single color.
  • The grooms Bout’s are more creative than ever before. Decidedly more masculine than in the past.
  • Feathery touches are everywhere from fashion to decor.
  • Elaborate rose petal work is coming on big.

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  • Gowns are more comfortable, with less construction. I am seeing straps and halters. (Remember, this is what I am seeing in real weddings, not the runways)

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  • For the men, Chuck Taylor’s and fun, fabulous socks. Suits over tuxes is still the trend.
  • Photography seems to be trending toward fashion rather than photojournalistic style. Ironically, brides seem to want an urban edge in their engagement session even though they are going shabby chic for their wedding.
  • Yes, food trucks are getting into the game. Couples are looking for unique and this is one direction they seem to be leaning.

When Advertising Fails, What Then?

I have been following some interesting discussions on what advertising works and what doesn’t. The general consensus is that none of it works; at least not consistently. Not print, not bridal shows, not wedding portals, not online adverts, nothing, zip, zilch zero, nada.

So what do you do?

You know you have to market, you are even willing to drop a few coins in the pot to do it; but if nothing works what is the answer?

Here is where you begin. Notice that in the above copy I used two different words: advertising and marketing. They are not interchangeable. Advertising is static and marketing is active.

Time was when a bridal vendor could buy a page in the local glossy bridal publication and that was all it took.  That was advertising, set it and forget it. OK, maybe do a bridal show or two and then forget it.

Marketing is constant.  Marketing is networking.  Marketing is PR.  Marketing is reaching out to the people who can bring you work. Marketing is fluid.

Marketing for today’s bridal vendor is in two places: online and face to face.


Point 1:

A truth of the industry that has always been and I imagine shall always be is that the majority of brides find their vendors by referral.  Yes, a lot of that is from other brides but a lot more is from other vendors.  To sell today’s bride the biggest trigger is that she feels comfortable with you and that she trust you.

Yes, I know their opening salvo is always about price, but believe me, if she trusts you she will pay your price.

So, once she finds that one vendor that she trusts, she will take their recommendations in the highest regard. You need to be who they are referring.

This is the face to face aspect. If you aren’t out there networking with local vendors you are missing the boat. This doesn’t just mean calling them and asking them to refer you. Seriously, some people think that will work. No, not even close.

The real essence of networking with other vendors is getting to know them and building relationships with them. Work with them, help them, refer them, support them. All the work you put into and qualities you expect from a friendship are inherent in good networking.

This is an ongoing process and belive me, it is marketing. The more positive relationships you have with other vendors with in your market the more your business will grow. I promise you.


Point 2:

The other marketing today that does work is your own website. It is your marketing tool when you aren’t there. Again this has to be an ongoing project.

You need to keep  your website constantly updated for 2 main reasons.

The first is search. Everytime you update or add to your site the search engines take a fresh look and index more pages. The more content, the more long tail keywords, the better chance you have of showing up in the long, complicated search strings that brides type in to their search engine. Keep adding content and keep fueling the search. This is the main reason that having (and using) a blog as part of your website is so powerful.

The second reason is that if your website looks stale and dated, that is the impression that prospective clients will have of you. If you look stale, they won’t even call. That wedding from 2008 may still be your favorite, but it probably looks old and tired to brides that have been searching the net for months. Give yourself a fighting chance. Keep updating your portfolio with new and exciting images of your work.


Just about now is where you are starting to argue with me that you just don’t have the time for all that. Tough. Make the time or invest those old advertising dollars to hire someone to do it for you. In today’s world, this is what it takes.

Marketing works,

advertising just doesn’t anymore.

Where are Brides Online?

I think that we have already established that today’s brides are doing most of their research online. The question is where. To answer that, you need to figure out how they are doing their research.

From what I have looked at, here is my drill down.

  1. Image search
  2. Planning research
  3. Community
  4. Local Search
  5. Reviews and Community Referrals

Let’s take these one at a time.

Image search.

The first thing they do is go look at all the pretty pictures. I know it sounds trite but that is just the way this generation is. They are very visual. What this means to you is that you need to make sure that your images come up in a Google image search. The best way to do that is to be sure you have done a good job of tagging your shots when you put them on your website. For more information on just how to do this, read Labeling Your Images for SEO Gold. Now mind you, this won’t make them call you, in and of itself, but it will start the process of making them familiar with your name.

Planning Research.

Trust me, the newly engaged are completely clueless when it comes to planning a wedding. So they hit the internet for planning tips and tools. You know as well as I do that there is enough info on this topic on the internet to fill a good sized library. Most of it is bullshit, some of it is down right scary, a lot of it is worthless marketing junk and a tiny bit is of real value. The problem is, it doesn’t come color coded, so a bride is likely to mistake the garbage for gold.

You know what I am talking about. How often have you sat in a client meeting and wondered where they came up with such a harebrained scheme. She got a tickle of an idea in the back of her brain and then found some source to support it. ~sigh~

Which brings us to our next destination…

Community.

This is in reality where brides that spend the most time online will be: in the forums and bulletin boards of places like WeddingBee.com and WeddingWire.com.

According to a recent report, the only sites in the top 10 that didn’t lose ground are the ones that support community. Even the venerable Martha Stewart Weddings took a hit. The comments on Bee and the forums on Wire are very heavily trafficked. What our brides are doing is talking about their wedding with other brides and learning from them. They have become the primary authority on all things wedding. God help us. It is like kids that learn all of their sex-ed on the playground.

The other place they are finding community is on Facebook. They may notice your page there but that isn’t why they are there. They are there to socialize.

Local Search.

Now we are getting down to it. They start looking for you. Notice I did not say that start looking at the ads on the Knot, or any other site for that matter. They go straight to their favorite search engine. Ok, so ya, Google, but there are others too, at least that is what I hear. ;-) Something else you need to know, these ladies are really good at search. They don’t type in “DJ in New Jersey” they type in “DJ,Trenton NJ, Not Cheesy”. They don’t type in “Wedding Dress, Bellingham WA” They type in “2Be Brides by Gavin Michaels Style No. G233916S + WA”

As you can see, they have already decided what they want and know how to search to find it. That is the reason that you need to put as much information on your website as possible.

Reviews and Community Referral.

Now that they have found you and looked over your website, they still aren’t ready to contact you. They want support that they are making a good choice. For they they go back to their community and ask if anyone knows anything about you. Once comfortable that you are who they think you are, they will check your review on Wedding Wire and Yelp. Save them the step and put the WeddingWire.com Review widget right on your website. Something else the net savvy bride will do is type in “{your name}+complaints”.

Now, maybe, if you have come out on top on all this, they might send you an email.

As to the original question, “Where are brides online?” the answer is search. They aren’t paying attention to banner ads or paid listings, they are doing their own research. When they finally hit your website, it had better be top-notch. It might be the only shot you get.